- Check-in time starts at 2 PM
- Minimum check-in age is: 18
- Check-in time ends at 9 PM
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 6:30 AM - 10 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Mercure Charlestown offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 6:30 AM - 10 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses solar energy, plus eco-friendly cleaning products.
Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
- No lifts
- Children stay free
- Number of children who can stay for free – 5
- Front desk opens daily at 6:30 AM
- Front desk closes daily at 10 PM
- Debit cards
- Staffed front desk
- Renewable energy source - solar
- Credit card pre-authorisation
- Property is cleaned with disinfectant
- Staff wear personal protective equipment
- Protective clothing is not available for guests
- No shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Social distancing measures are in place
- Contactless check-in is not available
- Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
- Property confirms they are implementing enhanced cleaning measures
- Individually wrapped food options are not available
- No gap period between guests' stays
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Guest accommodation is not sealed after cleaning
- Electrostatic spray is not used for disinfection
- Cashless transactions are available
- Masks are not compulsory at the property
- Contactless food service / room service is available
- Reservation is not required for facilities on site
- Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
- Mobile key entry is not available
- Food service has been amended for enhanced safety
- Guests must provide health documentation
- Guest education on local ecosystems and culture
- Comprehensive recycling policy
Guests will be asked to pay the following charges at the property:
- Deposit: AUD 1.00 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for full breakfast: approximately AUD 27–27 per person
- Airport shuttle fee: AUD 95 per vehicle (one way)
- Crib (infant bed) fee: AUD 20.0 per night
- Rollaway bed fee: AUD 35 per night
- Credit card charges are subject to a surcharge of 1.4 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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