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4.6 out of 5

"Awesome roof top location. Spa under the stars. " More

By a verified traveller on Mon 18 Mar 2024

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Hotel Description

A luxury stay in Hervey Bay awaits you at Grand Mercure Allegra Hervey Bay. You'll be steps from Shelly Beach and 1.8 km (1.1 mi) from Esplanade. Highlights at this beach aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features a flat-screen TV with cable channels, along with free WiFi, a separate tub and shower, and a ceiling fan. A kitchen comes with a refrigerator, a microwave, and a stovetop, making in-room dining convenient, and the minibar provides refreshments. A hair dryer, an iron/ironing board, and free toiletries are also available. Limited housekeeping is available.

Enjoy the 24-hour gym, sauna, and pool loungers as well as access to bike rentals. Additionally, you'll find free WiFi in public areas, a terrace, and a garden. There's also the convenience of free self parking.

With a stay at this 4.5-star Torquay aparthotel, you'll be 2.6 km (1.6 mi) from Urangan Central Shopping Centre and 2.7 km (1.7 mi) from Urangan Pier.

Rooftop Ocean View Executive Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms Swim-up

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

2 Bedroom Pool View Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Mercure Allegra Hervey Bay ratings based on 280 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Mercure Allegra Hervey Bay

Everyone (96) Couples (52) Family (117)
5 out of 5
Awesome roof top location. Spa under the stars.

Posted by on 18 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Allegra Team

Hi Trudy,Thank you for your kind review.Best wishes from the Allegra Team

5 out of 5
We stayed in the swim up room. Loved it. Wanted to stay longer.

Posted by on 21 Jan. 2024

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Comment from Hotel Management

21 Jan. 2024 by Allegra Team

Hi Mark,Many thanks for your kind words :)Best wishes fromThe Allegra Team

4 out of 5

Posted by on 3 Jan. 2024

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Comment from Hotel Management

21 Jan. 2024 by Allegra Team

Thank you for your kind review :)

5 out of 5
Thanks for a great stay

Posted by on 23 Sep. 2023

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Comment from Hotel Management

23 Sep. 2023 by Allegra Team

Hi Emma,Thank you for your kind review.Best wishes from The Allegra Team

5 out of 5
Well presented & maintained apartments. Easy to deal with. Would happily stay again.

Posted by on 10 Sep. 2023

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Comment from Hotel Management

10 Sep. 2023 by Allegra Team

Hi Ben,Many thanks for your kind review.Best wishes fromThe Allegra Team

5 out of 5
We loved the apartment it was huge and clean. Customer service was friendly, easy and helpful. The view was perfect. The pool was a highlight - it really was heated and huge and the whole family loved it.

Posted by on 13 Jun. 2023

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Comment from Hotel Management

13 Jun. 2023 by The Allegra Team

Hi Kim,Thank you for your kind review.Best wishes from the Allegra Team

5 out of 5
Always clean and quiet. The pool is warm and clean.

Posted by on 26 May 2023

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Comment from Hotel Management

26 May 2023 by The Allegra Team

Hi Kelvin,Thank you for your kind review and we look forward to hearing from you next time.Thank youThe Allegra Team

5 out of 5
We came for my husbands work. I spent a lot of time in the pool and relaxing on our patio reading. We decided to pay more and book the swim up 2 bedroom apartment. I’m so glad we did, as it was everything we needed and more. It provided quick, easy and private access to the pool and had heaps of outdoor space to relax in. The location of the hotel was perfect for a beach walk to the shops and restaurants too. It was quiet at night and the pool was clean and well maintained. We found all the staff we came across very helpful and welcoming. They went out of their way to make our stay a good one! We would definitely stay again when we are up that way and will recommend a stay to anyone! Especially if they book the swim up room! Thank you all 😀

Posted by on 27 Apr. 2023

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Comment from Hotel Management

28 Apr. 2023 by The Allegra Team

Thank you so much for the kind review and we are so please that you had a lovely stay.We hope that you can visit again soon :)Kind regardsThe Allegra Team

5 out of 5
Great

Posted by on 12 Feb. 2023

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Comment from Hotel Management

13 Feb. 2023 by The Allegra Team

Hi Paul,Thank you for your kind review.Kind regardsThe Allegra Team

5 out of 5
Nice clean and very quiet, Well priced.

Posted by on 10 Feb. 2023

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Comment from Hotel Management

14 Feb. 2023 by The Allegra Team

Hi Darren,Thank you for your kind review.Best wishes from the Allegra Team

About the Grand Mercure Allegra Hervey Bay

Location 468 The Esplanade, Torquay, QLD 4655

Property Features

Grand Mercure Allegra Hervey Bay offers its guests an outdoor pool, a sauna, and a 24-hour fitness center. Public spaces have free WiFi. Event space at this aparthotel measures 215 square feet (20 square meters) and includes conference space. A terrace, tour/ticket assistance, and a garden are also featured at the luxury Grand Mercure Allegra Hervey Bay. Self parking is free. This 4.5-star Hervey Bay aparthotel is smoke free.

  • 1 building
  • 24 guestrooms or units
  • 215 sq ft of conference space
  • 20 sq m of conference space
  • Built in 2007
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Grand Mercure Allegra Hervey Bay offers 24 accommodations with washers/dryers and minibars. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Hervey Bay aparthotel provides complimentary wireless Internet access. 40-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Washer and dryer
  • Minibar
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Separate shower and tub
  • Housekeeping (limited)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 8:30 AM - 5:30 PM
  • Sunday - Sunday: 8:30 AM - 12:30 PM
The check-in location differs from the property location. Check-in location: [70 Cypress St]. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of normal check-in hours must email a copy of their government-issued identification or passport to the property in advance of arrival.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

This property's front desk is open during the following times:

  • Monday - Saturday: 8:30 AM - 5:30 PM
  • Sunday - Sunday: 8:30 AM - 12:30 PM
The check-in location differs from the property location. To check in, guests will need to go to 70 Cypress St
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Noise-free rooms not guaranteed
  • Cash or credit card deposit required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Allegra
  • Grand Mercure Allegra Hotel
  • Grand Mercure Allegra Hotel Torquay
  • Grand Mercure Allegra Torquay
  • Allegra Hervey Bay Apartment
  • Allegra Hervey Bay
  • Mercure Allegra Hervey Torquay
  • Grand Mercure Allegra Hervey Bay Torquay
  • Grand Mercure Allegra Hervey Bay Aparthotel
  • Grand Mercure Allegra Hervey Bay Aparthotel Torquay

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.