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4.6 out of 5

"The staff went out of their way to assist. The concierge called us by name each time we walked past his desk. Assistance to meet our expectations and ... " More

By a verified traveller on Thu 12 Jan 2023

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at Mandarin Oriental, Kuala Lumpur. Within just a 15-minute stroll, you'll find Petronas Twin Towers and Pavilion Kuala Lumpur. Highlights at this family-friendly hotel include 4 restaurants, 3 bars/lounges, and a full-service spa.

A day of pampering at The Spa can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and reflexology. The restaurant, Mosaic, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. MO Bar is the hotel's own cocktail bar. Enjoy the 2 outdoor tennis courts, outdoor swimming pool and free kids' club plus access to fitness classes. Business travelers can take advantage of meeting rooms, conference space, and a business center. Plus you'll find free WiFi in public areas, a gym, and a spa tub. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Kuala Lumpur City Centre hotel, you'll be 1.6 km (1 mi) from Kuala Lumpur Tower and 2.6 km (1.6 mi) from Petaling Street.

Deluxe City View Room King

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$304* Per night/room 17 May - 18 May

Executive Apartment, 2 Bedrooms (Premium, King Bed, Twin Beds)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Apartment, 2 Bedrooms (King Bed, Twin Beds)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Club Deluxe, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Park View Room Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe City View Room Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Mandarin Oriental, Kuala Lumpur ratings based on 7 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Mandarin Oriental, Kuala Lumpur

Everyone (3) Couples (3) Family (1)
5 out of 5
The staff went out of their way to assist. The concierge called us by name each time we walked past his desk. Assistance to meet our expectations and requests was amazing. The pool staff were extremely helpful and were always there to help with anything pool related. Will stay here again if the opportunity arrises.

Posted by on 12 Jan. 2023

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Comment from Hotel Management

22 Feb. 2023 by Christian Tavelli

Dear Michael and Anne-MarieThank you for your excellent review.We greatly appreciate your kind patronage and hope to see you again soon!Best regards

3 out of 5

Posted by on 17 Oct. 2022

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5 out of 5

Posted by on 7 Jun. 2022

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4 out of 5
well located and staff efficient in their duties. Be careful when using the Club Lounge viz: Dress regulations NOT maintained, canapés were not of an international standard, little choice the than asian dishes, selection of beers ran out.

Posted by on 8 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by Frank P Stocek

Dear Anonymous Thank you for your kind review and we have noted your comments for immediate address.. We greatly appreciate your kind patronage and look forward to welcome you back for our hotel.

5 out of 5

Posted by on 2 Nov. 2019

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Comment from Hotel Management

4 Nov. 2019 by Frank P Stocek

Dear Anonymous Thank you for your 5/5 post! We greatly appreciate your kind patronage and look forward to welcome you back to our hotel.

5 out of 5
Great location - very handy and comfortable Staff great

Posted by on 9 May 2019

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Comment from Hotel Management

13 May 2019 by Frank P Stocek

Dear Anonymous Thank you for your positive feedback and the excellent score. We greatly appreciate your kind patronage and look forward to welcome you back to our hotel.

5 out of 5
Great service, beautiful park view room, spectacular pool

Posted by on 5 May 2019

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Comment from Hotel Management

6 May 2019 by Frank P Stocek

Dear Anonymous Thank you for the positive post and excellent score. We greatly appreciate your kind patronage and look forward to welcome you back to our hotel.

About the Mandarin Oriental Kuala Lumpur

Location Kuala Lumpur City Centre, Kuala Lumpur, 50088

Property Features

Mandarin Oriental, Kuala Lumpur offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. Business amenities include a business center, meeting rooms, and limo/town car service. A children's pool, a spa tub, and a fitness center are also featured at the luxury Mandarin Oriental, Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 629 guestrooms or units
  • 30 levels
  • 4 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Kuala Lumpur Pasar Seni Station (3.6 km / 2.2 mi)
  • Metro station: KLCC Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Mandarin Oriental, Kuala Lumpur offers 629 air-conditioned accommodations with minibars and espresso makers. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets. This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Mosaic - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

MO Bar - Onsite cocktail bar. Open daily.

Mandarin Grill - This restaurant serves lunch and dinner. Open daily.

Aqua Restaurant & Grill - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Lai Po Heen - This restaurant serves brunch, lunch, and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Please note that any special requests must be confirmed by contacting the hotel in advance.

Mandarin Oriental, Kuala Lumpur offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 111.3 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Mandarin Oriental, Kuala Lumpur

Policies

This property enforces a strict dress code in the club lounge. Shorts, tank tops, and slippers are not permitted.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 98 for adults and MYR 49 for children
  • Airport shuttle fee: MYR 424 per vehicle (one-way, maximum occupancy 3)
  • Secured valet parking fee: MYR 40 per day
  • Rollaway bed fee: MYR 111.3 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kuala Lumpur Mandarin Oriental
  • Mandarin Oriental Hotel Kuala Lumpur
  • Mandarin Oriental Kuala Lumpur
  • Mandarin Kuala Lumpur
  • Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
  • Mandarin Oriental Kuala Lumpur Hotel
  • Mandarin Oriental Kuala Lumpur
  • Mandarin Oriental, Kuala Lumpur Hotel
  • Mandarin Oriental, Kuala Lumpur Kuala Lumpur
  • Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.