2/10 Terrible
Sierra
Travelled with family
22 Feb 2024
Disliked: Property conditions & facilities
1st of all night manager forgot to put my key out, and I looked everywhere there was no afterhour number to call at all. I need to seek help from other guest during late night around 11.30pm.
And the funny thing is the # on the information card is a city security # and the customer service lady said this property in not under their management, and give me another to try. I need to make few phone calls to get the night manager out during 1am.
2nd after we checked in to that room. We found a lots of ants everywhere. I have to move my bed away from the wall to be able to sleep.
3rd i reported to housekeeper about the ants they said they are suffering ants these few days. If you know there is a problem. Should you try to solve it first?????
4th I reported those problems to the front desk a Nepal guy or India guy and after an hour I received a call from Motel the lady over the phone asked how was your check in last night and how was everything going? I was confused seems they didn't reported those problems to their manager and they didn't communicate with eachother at all.
Really disappointed stay.
Sierra
Stayed 2 nights in Feb 2024