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4.2 out of 5

"A small chopping board, sharp knife and a mat to wipe our feet at the front door wound have been great. " More

By a verified traveller on Mon 25 Mar 2024

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Hotel Description

Best Western Ambassador Motor Lodge places you steps from Esplanade and within a 10-minute stroll of Hervey Bay Historical Village Museum. Highlights at this hotel include a nearby private beach, an outdoor swimming pool, and free self parking.

This business-friendly hotel offers free WiFi in public areas, a terrace, and a garden. Other amenities include laundry facilities, barbecue grills, and a picnic area. There's also the convenience of an airport shuttle.

Places within a 15-minute walk of this 3.5-star Pialba hotel include WetSide Water Education Park and Fraser Coast Discovery Sphere.

Deluxe Room, Multiple Beds, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$143* Per night/room 14 Apr. - 15 Apr.

Suite, Multiple Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Executive Suite, Multiple Beds, Non Smoking, Balcony (Larger Room)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Multiple Beds, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Best Western Ambassador Motor Lodge ratings based on 181 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Ambassador Motor Lodge

Everyone (91) Couples (49) Family (36)
4 out of 5
A small chopping board, sharp knife and a mat to wipe our feet at the front door wound have been great.

Posted by on 25 Mar. 2024

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Comment from Hotel Management

26 Mar. 2024 by Ivan

Hi Christine,Thank you for the feedback. We hope you enjoyed your stay and that we will see you again if you choose to visit.

4 out of 5
Location 10/10 amenities 8/10 (shower pressure low)

Posted by on 2 Jan. 2024

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Comment from Hotel Management

24 Jan. 2024 by Ivan

Hi Annette,Thank you for the generous review. We hope you enjoyed your stay and you will choose to stay with us again.

5 out of 5
We had a lovely stay. We will definitely be returning.

Posted by on 30 Dec. 2023

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Comment from Hotel Management

30 Dec. 2023 by Ivan and the team

Bonnita thank you for your awsom review. we are pleased you have enjoyed your stay. We at Best Western Ammbassador wish you and your family very happy and prosperous New Year 2024

3 out of 5
Generally the unit was clean however it was clear that the clothes hang closet had not been vacuumed in years. General the bath room wall and floor finishes were poorly maintained as grouting was cracked in many places, particularly in the internal corners. The fly screen in the bathroom was covered in lint/dust so air flow was minimal. Generally drapes and other elements were very tired indicating penny pinching on a major level. For the room rate paid I would expect way better.

Posted by on 5 Dec. 2023

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Comment from Hotel Management

8 Dec. 2023 by Ivan

Hi Paul thank you for your review, it has promoted us to do a full inspection of the room you stayed in. Upon inspection we feel the majority of your comments are unwarranted, for example the drapes are brand new. Now under new management rooms are inspected after every clean. Manager

5 out of 5
Loved it it’s nice and friendly staff

Posted by on 24 Sep. 2023

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4 out of 5

Posted by on 19 Sep. 2023

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4 out of 5
Quiet location,staff excellent

Posted by on 7 Sep. 2023

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5 out of 5
Friendly staff, easy check in, clean and opposite the ocean.

Posted by on 5 Jul. 2023

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Comment from Hotel Management

6 Jul. 2023 by Lukas

Hi Kathy, Thank you so much for the kind review :)

5 out of 5
Lovely place to stay

Posted by on 28 May 2023

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Comment from Hotel Management

30 Jun. 2023 by Lukas

Thank you for the kind feedback. Hope to see you again in the future

4 out of 5
Very nice clean and tidy property in a great location.

Posted by on 2 May 2023

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Comment from Hotel Management

28 May 2023 by Lukas

Hi Robyn,Thank you for the kind review and for staying with us.

About the Best Western Ambassador Motor Lodge

Location 296 Esplanade, Pialba, QLD 4655

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from February 01 to February 28:

  • Dining venue(s)

Property Features

A private beach is featured. As a guest of Best Western Ambassador Motor Lodge, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. The business-friendly Best Western Ambassador Motor Lodge also features barbecue grills, a garden, and a picnic area. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Hervey Bay hotel.

  • 21 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Best Western Ambassador Motor Lodge offers 21 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 43-inch Smart televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and microwaves can be requested.

  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday - Sunday: 7:00 AM - 6:00 PM
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 8 AM to noon and 2-6 PM weekends and public holidays.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday - Sunday: 7:00 AM - 6:00 PM
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • No lifts
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Children stay free - maximum age 12
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 10 percent of room rate (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN Ambassador Motor
  • BEST WESTERN Ambassador Motor Lodge
  • BEST WESTERN Ambassador Motor Lodge Pialba
  • BEST WESTERN Ambassador Motor Pialba
  • Hervey Bay Best Western
  • BEST WESTERN Ambassador Motor Lodge Hervey Bay, Fraser Coast
  • Best Western Hervey Bay
  • Best Ambassador Motor Pialba
  • Best Western Ambassador Motor Lodge Hotel
  • Best Western Ambassador Motor Lodge Pialba
  • Best Western Ambassador Motor Lodge Hotel Pialba

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.