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 Gisborne •1 Room
 Gisborne • 1 Room
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Emerald Hotel

4.5-star property
13 Gladstone Road,Gisborne 4040, Gisborne, 1800 796 370
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4.3 out of 5
Excellent!
See all 301 wotif Reviews

"Lisa the manager was amazing she made our stay extra special. Our room was lovely thanks to Lisa for the upgrade. I recommend staying here. " More

By a verified traveller on Fri 29 Mar 2024

Points Of Interest

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Hotel Description

Emerald Hotel places you in the center of Gisborne, connected to the convention center and within a short 5-minute stroll of Te Tauihu Turanga Whakamana and Longbush Wines. Highlights at this luxury hotel include a restaurant, free self parking, and a bar/lounge.

The restaurant, Nick's Bistro, is open for breakfast and dinner. Enjoy the gym, spa tub, seasonal outdoor swimming pool, and pool loungers. Business amenities include meeting rooms, conference space, and a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Cooked-to-order breakfast is available daily between 7 AM and 9 AM.

Sights within a 10-minute walk of this 4.5-star Gisborne hotel include Gisborne Wine Centre and Tairawhiti Museum.

Standard Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$160* Per night/room 21 Apr. - 22 Apr.

Executive Suite, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Apartment

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Emerald Hotel ratings based on 301 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Emerald Hotel

Everyone (140) Couples (89) Family (63)
5 out of 5
Lisa the manager was amazing she made our stay extra special. Our room was lovely thanks to Lisa for the upgrade. I recommend staying here.

Posted by on 29 Mar. 2024

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4 out of 5
We had a good size room overlooking the river. This was a good spot handy to the main Street.

Posted by on 4 Mar. 2024

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4 out of 5
windows did not shut completely, rubber seal need to be replaced, hence noise from air con units outside, other wise no complaints would stay there again. room No 8255.

Posted by on 18 Feb. 2024

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3 out of 5
Room big, noisy (traffic) and bed OK. Check in was a bit of a shambles. While sleeping late afternoon/early evening someone turned up in the room. Turns out they had just checked in and had been given my room.

Posted by on 24 Mar. 2023

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2 out of 5
We had no room key as the machine was broken. Had to use staff master to get into car park and room. Staff were fantastic and helpful. But had to follow us around to let in. We had a key and then the next morning after leaving, room was cleaned and then on our return did not work again! so had staff to let us in, not there fault but felt like prisoners in the hotel and inconvenience to them. Put a real dampner on our trip away and felt we should have received compensation!!!

Posted by on 8 Feb. 2023

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3 out of 5

Posted by on 30 Dec. 2022

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3 out of 5
Staff were helpful, property is tired, some anti-social behaviour of some people loitering on the street outside made it feel a little unsafe

Posted by on 1 Dec. 2022

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4 out of 5
The pool looked a bit shabby. The fire alarm went off, we left and phoned leaving a message asking the hotel to call when we were able to return to our rooms but they never called us. Wasn’t impressed with their handling of the fire alarm whatsoever

Posted by on 22 Feb. 2022

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3 out of 5
We can walk everywhere especially in the seashore as the property is very central..the only thing we don't like is we have no wi fi access

Posted by on 5 Jan. 2022

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3 out of 5

Posted by on 17 Dec. 2021

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About the Emerald Hotel

Location 13 Gladstone Road,Gisborne 4040, Gisborne, 4040

Property Features

Emerald Hotel offers its guests a seasonal outdoor pool, a spa tub, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and meeting rooms are available. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the luxury Emerald Hotel. Self parking is free. This 4.5-star Gisborne hotel is smoke free.

  • 49 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Emerald Hotel offers 49 accommodations with DVD players and complimentary newspapers. Flat-screen televisions come with digital channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 9 AM.

Nick's Bistro - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in.

  • No rollaway/extra beds available
  • Children stay free
  • Number of children who can stay for free – 2
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free - maximum age 12
  • Guest will receive an email before arrival 48 hours
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 1

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately NZD 22.00 for adults and NZD 15.00 for children
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emerald Gisborne
  • Emerald Quality Hotel Gisborne
  • Quality Emerald Gisborne
  • Quality Hotel Emerald
  • Quality Hotel Emerald Gisborne
  • Quality Hotel Gisborne
  • Emerald Hotel Gisborne
  • Emerald Hotel Hotel
  • Emerald Hotel Gisborne
  • Emerald Hotel Hotel Gisborne

You should know

  • The seasonal pool will open in November and close in March.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.