- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great area
The hotel staff and location are excellent. What is horrible is they tried to charge us for WiFi and that stinks. WiFi should never be a issue or made to be a issue at a high end hotel like the Ritz. Unacceptable! FYI, our Hotels.com reservation included free WiFi in the room and they still made us feel like they did us a favor by giving to us for free. Seriously! The Ritz should not be cheap and give all their guest free WiFi. What the heck! It appears $$$ is all that is important to The Ritz.