It was a stylish looking place and the lady who checked us in was nice. However for a luxury hotel it was a massive letdown. First no wifi which we found out by a rude lady when we called to get assistance when it didn’t work. Foxtel wouldn’t work unless bedroom closet was open. The spa kept sucking water from the jets at a time quick rate, while we were in it which never happened with any spas I’ve even been in before. The fireplace looked like a stove top that never switches off I was worried to sleep as we didn’t touch this and actually tried to hit switch off. The hanging lights in the bedroom were pulled from ceiling and hanging by a thread. The pillows were dirty. The table in the lounge was wobbly when we picked the remote up were worried it would collapse! The lights on the steps were missing a piece of protective plastic cover, one of the hanging lights in the bathroom was dead. There was a horrible whistling in the night from the spa I think which I couldn’t sleep well. The outside light was not working which is dangerous since we were on the second floor and needed to go up and down steps. Lastly the kitchen was filthy!!! The stove didn’t look like it had been cleaned in months. For a supposide luxury experience I can say having stayed in MANY 5 star hotels this doesn’t come close to any of them. I’ve stayed in shared accomodation with cleaner rooms with better maintainance.