See all properties
Save

Mercure Nairobi Upper Hill

4.0 star property
Suburban Nairobi hotel in Nairobi Upper Hill with 2 restaurants

Choose dates to view prices

Mercure Nairobi Upper Hill

Photo gallery for Mercure Nairobi Upper Hill

Reception
Exterior
Minibar, in-room safe, desk, soundproofing
Food and drink
Combined shower/bathtub, eco-friendly toiletries, hair dryer

Overview of Mercure Nairobi Upper Hill

Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Explore the area

Map
Longhorn Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000
  • Popular LocationNairobi Hospital3 min drive
  • Popular LocationKenyatta International Convention Centre4 min drive
  • Popular LocationYaya Centre6 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)25 min drive

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Bathrobes
Eco-friendly toiletries
Shower/bath combination
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Bathrobes
Eco-friendly toiletries
Shower/bath combination
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Aerial view
Radisson Blu Hotel Nairobi Upper Hill
Pool
Hot tub
Spa
Kids pool
4.5 out of 5, Wonderful, (163)
The price is AU$413
for 1 night
includes taxes & fees
7 May - 8 May
Radisson Blu Hotel Nairobi Upper Hill

About the area

Nairobi

At Mercure Nairobi Upper Hill you'll be within a 20-minute stroll of Uhuru Park and Kenya Railway Golf Club. Highlights at this hotel include 2 restaurants, free self-parking and a bar/lounge. .The restaurant, Baraka Restaurant, is open for breakfast, lunch and dinner. 5813 square feet (540 square metres) of event facilities include meeting rooms and conference space, and other business amenities include limo/town car service and coworking space. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4-property class Nairobi Upper Hill hotel include Nairobi National Park and Yaya Centre.

What's nearby

  • Nairobi Hospital - 3 min drive
  • Nairobi University - 4 min drive
  • Kenyatta International Convention Centre - 4 min drive
  • Strathmore University - 5 min drive
  • Yaya Centre - 6 min drive

Getting around

  • Syokimau Station - 23 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 25 min drive

Restaurants

  • Taidys Tavern Upperhill - 13 min walk
  • Java KMA - 12 min walk
  • Bonds Garden Restaurant - 8 min walk
  • Art Caffe - Britam Tower - 6 min walk
  • Hillpark Hotel Restaurant - 13 min walk

About this property

Mercure Nairobi Upper Hill

Suburban Nairobi hotel in Nairobi Upper Hill with 2 restaurants
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include meeting rooms, coworking spaces, and limo/town car service.

Public spaces have free WiFi. Event space at this hotel measures 5813 square feet (540 square metres) and includes conference space. Tour or ticket assistance, gift shops/news stands, and concierge services are also featured at the business-friendly Mercure Nairobi Upper Hill. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Nairobi hotel is smoke free.

  • 1 building
  • 44 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Conference rooms
  • 5813 sq ft of conference space
  • 540 sq. m of conference space
  • Built in 2010
  • Deli
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Mercure Nairobi Upper Hill offers 44 air-conditioned accommodations with minibars and a safe. Televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Arabic, English, French, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (USD 2.50 per day)

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:30 AM for a fee: USD 30 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Baraka Restaurant
  • Sikia Restaurant

Things to do

  • Pool

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 5,813 square feet of conference space
  • Coworking space
  • Meeting rooms

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Lift (120 centimetre wide door)
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • 42-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Nairobi Upper Hill

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 30 per person
  • Fee for wired Internet in public areas: USD 2.5 per day (rates may vary)
  • Airport shuttle fee: USD 35 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Crowne Plaza Hotel Nairobi
Crowne Plaza Nairobi
Nairobi Crowne Plaza Hotel

Frequently asked questions

What is the cancellation policy at Mercure Nairobi Upper Hill?

Mercure Nairobi Upper Hill offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Nairobi Upper Hill?

As of 23 Apr 2024, prices found for a 1-night stay for 2 adults at Mercure Nairobi Upper Hill on 24 May 2024 start from AU$224.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Nairobi Upper Hill?

Yep, Mercure Nairobi Upper Hill has a free self car park.

Does Mercure Nairobi Upper Hill have a pool?

Mercure Nairobi Upper Hill has a pool.

Is Mercure Nairobi Upper Hill family-friendly?

You bet! With amenities like babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Mercure Nairobi Upper Hill is a hit with families.

Does Mercure Nairobi Upper Hill serve breakfast?

Sure does, buffet breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Mercure Nairobi Upper Hill?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Nairobi Upper Hill?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Nairobi Upper Hill?

Check-in begins at 2 PM. Check-out time is 11:00 AM.

Are pets allowed at Mercure Nairobi Upper Hill?

No, pets and service animals are not allowed.

Is there a golf course on site at Mercure Nairobi Upper Hill?

There isn't one on site, but Kenya Railway Golf Club is a short 19-minute walk away.

Mercure Nairobi Upper Hill Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 86 out of 162 reviews" "
Rating 8 - Good. 54 out of 162 reviews" "
Rating 6 - Okay. 9 out of 162 reviews" "
Rating 4 - Poor. 8 out of 162 reviews" "
Rating 2 - Terrible. 5 out of 162 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Silvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable.
Stayed 2 nights in Aug 2023

10/10 Excellent

FUMITO

Stayed 4 nights in May 2023

10/10 Excellent

Silviu

Stayed 4 nights in Mar 2023

10/10 Excellent

BRUCE

Stayed 5 nights in Feb 2023

8/10 Good

EDWARD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for business
Stayed 2 nights in Jul 2022

8/10 Good

Kyss

Travelled with family
Liked: Cleanliness, staff & service
Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
Stayed 3 nights in Jul 2022

8/10 Good

Perry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great service, hard beds
Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Stayed 2 nights in Jul 2022

10/10 Excellent

ALVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

4/10 Poor

Ranjit

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to the Crown Plaza level expected
Old Hotel and needs some serious renovation
Stayed 3 nights in Jun 2022

10/10 Excellent

Michael G

Stayed 1 night in Aug 2021