- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Public relation person was excellent in tending to my needs but some of the other staffs didn't seem to know how to help. Example: Restaurant was opened until 10pm but no menu in the room. When call to lobby, was told the restaurant is closed. When I walk to the lobby, I was told I had to order before 6pm to have food deliver in the evening. Hotel does not provide free airport shuttle and I could not find the shuttle driver at the airport. The driver didn't hold any sign amongst the crowd waiting at the entrance. However, the hotel made it up to me with a room upgrade and free shuttle to the airport.