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4.4 out of 5

"Loved the location Desk service excellent Limited in room service when we came home late, after a concert Unclear arrival as we were dropped on Flinde ... " More

By a verified traveller on Mon 26 Feb 2024

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at InterContinental Melbourne The Rialto, an IHG Hotel. Within just a 15-minute stroll, you'll find Melbourne Convention and Exhibition Centre and Crown Casino. Highlights at this hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

A day of pampering at Botanica Wellness Spa & Clinic can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Alluvial Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. Bluestone Lounge Bar is the hotel's own wine bar. Enjoy the indoor swimming pool, gym, spa tub, and sauna. 4306 square feet (400 square meters) of event facilities include 11 meeting rooms and a conference center, and other business amenities include a 24-hour business center and limo/town car service. Plus you'll find free WiFi in public areas and laundry facilities. Full breakfast is available on weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 5-star Melbourne Central Business District hotel include Bourke Street Mall and Eureka Tower.

Classic Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$224* Per night/room 1 Apr. - 2 Apr.

Classic Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Business Lounge Access (Separate Bath)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking, View (Collins Street View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

InterContinental Melbourne The Rialto, an IHG Hotel ratings based on 252 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for InterContinental Melbourne The Rialto, an IHG Hotel

Everyone (157) Couples (54) Family (29)
2 out of 5
Pillows way to big for the beds use normal size pillows please. Room wasn’t clean black hairs in the shower. Rubbish behind furniture. The internal doors between rooms can hear other guests to easy. Fridge leaking water in the bottom of it. The power points to turn things on so confusing. Pool and spa pool look great in the photos but is run down and very average. Didn’t rate the property at all and wouldn’t stay there again unfortunately nothing really positive to say sorry.

Posted by on 26 Feb. 2024

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4 out of 5
Loved the location Desk service excellent Limited in room service when we came home late, after a concert Unclear arrival as we were dropped on Flinders Lane

Posted by on 26 Feb. 2024

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5 out of 5
The staff at this hotel are excellent, going out of their way to make you feel welcome. They accomodate requests with a smile.

Posted by on 9 Feb. 2024

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3 out of 5
Sheets were thread bare and did not fit the king size bed properly. Bathroom was not restocked each day with the basics of toilet paper.

Posted by on 16 Jan. 2024

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5 out of 5
We had a wonderful 5 night stay. The staff were excellent right from check in through to leaving. Our breakfast was included and comprehensive with tea and coffee delivered to our table. The hotel is in a great location and we walked everywhere only using the free trams for the experience and when it rained, although umbrellas were provided. We would definitely stay there again without hesitation.

Posted by on 9 Jan. 2024

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5 out of 5

Posted by on 31 Oct. 2023

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5 out of 5
It suited our purpose.

Posted by on 27 Oct. 2023

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5 out of 5
great

Posted by on 15 Oct. 2023

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3 out of 5
Restaurant was terrible and expensive

Posted by on 15 Oct. 2023

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5 out of 5
It was my first time staying here and I absolutely LOVED it. The staff couldn’t do enough, the room was great and I just had a fantastic experience

Posted by on 1 Oct. 2023

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About the InterContinental Melbourne The Rialto, an IHG Hotel

Location 495 Collins Street, Melbourne, VIC 3000

Property Features

InterContinental Melbourne The Rialto, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center, 11 meeting rooms, and limo/town car service. Event space at this hotel measures 4306 square feet (400 square meters) and includes a conference center. A spa tub, a sauna, and spa services are also featured at the luxury InterContinental Melbourne The Rialto, an IHG Hotel. For a fee, parking is available. This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 253 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 4306 sq ft of conference space
  • 400 sq m of conference space
  • Built in 1891
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Southern Cross Station (0.6 km / 0.4 mi)
  • Metro station: Flagstaff Station (0.8 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

InterContinental Melbourne The Rialto, an IHG Hotel offers 253 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 11:00 AM.

Alluvial Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Ronnie's - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

Bluestone Lounge Bar - Onsite wine bar. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Thai massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 48 for adults and AUD 28 for children
  • Covered valet parking fee: AUD 70 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Melbourne
  • InterContinental Melbourne Rialto
  • InterContinental Rialto
  • InterContinental Rialto Hotel
  • InterContinental Rialto Hotel Melbourne
  • InterContinental Rialto Melbourne
  • Melbourne InterContinental
  • Melbourne Rialto
  • Rialto InterContinental
  • Rialto Melbourne
  • Intercontinental Melbourne The Rialto Hotel Melbourne
  • InterContinental Melbourne Rialto Hotel

You should know

  • Pool access available from 6:30 AM to 10:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi is limited to 30 minutes per day. WiFi in public areas is also free for up to 30 minutes per day
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.