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4.5 out of 5

"We thoroughly enjoyed our stay at Peppers Cradle Mountain Lodge, the room was so warm, the food was amazing and the staff were extremely friendly and ... " More

By a verified traveller on Wed 29 Aug 2018

Hotel Description

A luxury stay in Cradle Mountain awaits you at Peppers Cradle Mountain Lodge. Within steps you'll find Cradle Mountain Visitor Centre and Enchanted Nature Walk. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and free breakfast.

Fireplaces, sitting areas and coffee/tea makers are featured in all 86 individually decorated rooms. Premium linens invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and bathrobes. Additionally, fridges, minibars and hairdryers are available.

A day of pampering at Waldheim Alpine Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and mani/pedis. The restaurant, Highland Restaurant, is open for breakfast and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the spa tub and sauna as well as access to horse riding/rentals and bike rentals. Plus you'll find free WiFi in public areas, a conference centre and a coffee shop/café. Free full breakfast is available. There's also the convenience of free self parking.

Within a 15-minute drive of this 4.5-star Cradle Mountain hotel, attractions include Dove Lake and Cradle Mountain.

Contemporary Spa Cabin

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$309 per night

Pencil Pine Cabin

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Pencil Pine Cabin with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Traditional Spa Cabin

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Spa Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Billy Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Peppers Cradle Mountain Lodge ratings based on 781 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Peppers Cradle Mountain Lodge

Everyone (279) Couples (397) Family (103)
5 out of 5

Posted by on 22 May 2019

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4 out of 5

Posted by on 19 May 2019

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5 out of 5
Great, honestly cant fault. Accommodation was great, food at restaurant was great, staff excellent. Only fault, went to the shop to buy some things, open sign out, walked all the way to the door, went to open door, shop staff ran to door and quickly turned sign from open to closed, locked door, very rude

Posted by on 18 May 2019

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4 out of 5

Posted by on 13 May 2019

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5 out of 5

Posted by on 24 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Manager

Thank you so much for the five out of five rating. I am glad you enjoyed your stay all the best

4 out of 5
Clean amd tidy rooms. Wood ready for the fire which was nice.

Posted by on 24 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Manager

Hi there, thank you for your review, the wood fires really are a treat aren't they. All the best

5 out of 5
Great place for a getaway from it all - lovely and secluded, close to nature and great restaurant

Posted by on 22 Apr. 2019

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Comment from Hotel Management

14 May 2019 by Manager

Hi there thank you so much for your review and rating. Glad you enjoyed your getaway

5 out of 5
Fantastic location, close to the National Park. Lovely upbeat staff.

Posted by on 19 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Manager

Dear Anonymous, thank you so much for mentioning the staff, they really are second to none. Glad you enjoyed our fantastic location as well. kind regards

5 out of 5
Good sized rooms. Overall great stay.. however, Expected a bit more on the cleaning of the rooms.. some cups unwashed, towels missed, bed sheets properly set etc..

Posted by on 17 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Manager

Dear Anonymous, thank you for your honest feedback. I have passed you comments on to the Housekeeping team to use as a training guide regards

2 out of 5
The food & alcohol was overpriced. The incharge of the restaurant was gruff & grunted when we arrived, Many of the staff were not local people. There were Chinese coughing & sneezing all over the buffett at breakfast, this was for two days & the staff did not approach them & tell them to remove themselves from the area when they need to cough or sneeze, we did not enjoy a lot of what you had on offer. We were in a suite & moved the lounge so we could see the animals & I found a white medical tablet on the ground. Compared to staying in other peppers resorts this was an expensive disappointment to my husband & I. We will not go back there or if asked recommend friends family to stay either.

Posted by on 17 Apr. 2019

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Comment from Hotel Management

14 May 2019 by Manager

Dear Anonymous, I am sorry that you were disappointed with your stay. Your comments will be passed on to the Management team to assist in improving our service for the future.

Property Features

Peppers Cradle Mountain Lodge offers its guests a full-service spa, a spa tub, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi. Spa services, tour or ticket assistance, and multilingual staff are also featured at the luxury Peppers Cradle Mountain Lodge. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cradle Mountain hotel is smoke free.

  • 1 floor
  • 86 guestrooms or units
  • 2 dining venues
  • Full breakfast (free)
  • Bar or lounge
  • Coffee shop
  • Conference centre
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Fireplace in lobby
  • Bellhop
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Launceston, TAS (LST) (148.6 km / 92.3 mi)
  • Parking: Free self parking

Room Amenities

Peppers Cradle Mountain Lodge offers 86 forms of accommodation with fireplaces and minibars. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, a complimentary bathrobe, complimentary toiletries and a hairdryer. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Fireplace
  • Sitting area
  • Minibar
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Guests are served a free full breakfast.

Highland Restaurant – This restaurant serves breakfast and dinner. Reservations are required.

Tavern Bar and Bistro – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Spa Services

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM - 10 PM.

This property is located in an area where mobile phone service and WiFi are unavailable. Teistra is the only mobile phone service provider with network coverage in this area. Free WiFi access is available in the Main Lodge Building. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests who wish to dine at Highalnd Restaurant after arrival must make a reservation. For more details, please contact the property using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 7 AM - 10 PM.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Cribs (infant beds) are available for AUD 30.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 30.0 per night
  • Rollaway bed fee: AUD 75.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Peppers Cradle Mountain Lodge
  • Peppers Lodge
  • Peppers Cradle Mountain
  • Cradle Mountain Resort
  • Cradle Mountain Lodge

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.