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Hotel Description

You'll be connected to the convention centre at Sheraton Grand Macao Hotel, Cotai Central, and within just a 15-minute stroll of The Grand Canal Shoppes and Cotai Arena. Highlights at this luxury hotel include 3 restaurants, 3 outdoor swimming pools and a full-service spa.

LCD TVs with cable channels are featured in all 4001 soundproofed rooms, and you can enjoy free WiFi, free wired Internet and iPod docks. Premium linens welcome you to a good night's rest, and other nice touches include soaking tubs and bathrobes. Sitting areas, 24-hour room service and separate bathtubs and showers are also available.

A day of pampering at Shine can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the spa tub. The buffet restaurant, Feast, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the 24-hour fitness centre, sauna, kids' swimming pool and pool cabanas. 267827 square feet (24882 square metres) of event facilities include conference centres, and other business amenities include a business centre. Other amenities include free WiFi in public areas, a coffee shop/café and coffee/tea in a common area. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of a free airport shuttle.

With a stay at this 4.5-star Cotai hotel, you'll be 1.4 km (0.9 mi) from Cotai Strip.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$156* Per night/room 12 Jan. - 13 Jan.

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Cotai View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Single Beds, View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Club Suite, 2 Bedrooms, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 5 Max

Sheraton Grand Macao Hotel, Cotai Central ratings based on 42 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Grand Macao Hotel, Cotai Central

Everyone (28) Business (1) Couples (4) Family (9)
4 out of 5

Posted by on 13 Jun. 2019

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4 out of 5
Good location good service and friendly staff. Enjoyed the view from our room. Great for holiday

Posted by on 27 Dec. 2018

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5 out of 5
The room was a great size. The only down side was being woken up at 146am by concierge who had found 2 mobile phones with a luggage tag that had our room number 2418 on it. The phones did not below to us however. A note under the door would have been a better option.

Posted by , from Sydney Australia on 24 Oct. 2018

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4 out of 5
I would never get a smoking room again as there was no standars rooms next to each other!!

Posted by on 26 May 2018

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5 out of 5

A grand stay.

Good location. Wonderful rooms and helpful staff. Happy to stay here again.

Posted by , from Sydney on 26 Nov. 2017

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5 out of 5

Central Location

Pros: The Staff, the fact there were so many different choices for eating. Ease of transport.
Cons: Airconditioning was very cold in lobby area.
Location: This was a central location and was very easy getting around places.
We had a great time at this hotel. It was centrally located to all attractions we wanted. Ease of courtesy buses, taxis. Staff were friendly.

Posted by , from Australia on 29 Aug. 2017

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5 out of 5

Nice hotel close to all attractions.

Pros: The proximity and ease of getting around.
Cons: The air-conditioning in the main part of the hotel was too cold.
Location: Location was central it was easy to get to one casino to another. There were lots of choices for food. Courtesy buses were great from getting places
We had a great stay at this hotel. There were PLENTY of food options and very easy to get to places.

Posted by , from Australia on 29 Aug. 2017

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5 out of 5

Close to Venitian!

Pros: Location
Cons: Can't think of anything. Friendly and helpful staff.
Overall it is a good location. I was a bit shock to line up for checking in. It were about a hundred people or more waiting in line to check-in at 2pm on friday afternoon. There were about 10 staff assisting to check in but it was a long wait. For people who want to stay in Macao avoid weekend as possible. It was crowded on weekend and a lot of chinese from Mainland come to Macao. They traveled in a large group , noisy , pushing which I found very annoying.

Posted by , from Sydney Australia on 23 Dec. 2016

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4 out of 5
Pros: The beds and the family suite were wonderful.
Great room. Plenty of space for the children. Beds were very comfortable.

Posted by , from h on 9 Oct. 2016

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5 out of 5

Wonderful and relaxing

Pros: Great location, excellent service.
Location: I didn't go outside of the hotel as I was only there one night. The hotel had everything I needed, with a smile from staff :)
Enjoyed it thoroughly. Beautiful room, bed, linen and service. Would definitely recommend to others even for a short stay.

Posted by on 25 Jan. 2016

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About the Sheraton Grand Macao Hotel, Cotai Central

Location Estrada do Istmo. s/n, Cotai,

Property Features

Sheraton Grand Macao Hotel, Cotai Central offers its guests a full-service spa, 3 the outdoor swimming pools, a sauna, and a 24-hour fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Event space at this hotel measures 267827 square feet (24882 square metres) and includes conference centres. A kids' pool, a terrace, and tour or ticket assistance are also featured at the luxury Sheraton Grand Macao Hotel, Cotai Central. A roundtrip airport shuttle is free (available at scheduled times). Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Cotai hotel.

  • 4001 guestrooms or units
  • 41 levels
  • 2 buildings
  • 3 dining venues
  • 267827 sq ft of conference space
  • 24882 sq. m of conference space
  • Built in 2012
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Macau (MFM-Macau Intl.) (5.3 km / 3.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Grand Macao Hotel, Cotai Central offers 4001 forms of air-conditioned accommodation with iPod docking stations and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Sitting area
  • Deep soaking tub
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Feast – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Yum Cha – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.

Bene, Italian Kitchen – Overlooking the garden, this restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Palms Café and Bar – Overlooking the garden, this bistro serves breakfast and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Late-night fare is available from 24-hour room service.

Spa Services

  • Number of treatment rooms 15
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available at scheduled times from 10 AM to 10:30 PM. Fees may apply. Contact the property in advance to get details.

Airport transport is offered at scheduled times from 10 AM to 10:30 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MOP 300.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests age 13 and older will be considered adults. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Debit cards not accepted
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MOP 1000 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MOP 248 for adults and MOP 100 for children (approximately)
  • Self-parking fee: MOP 300.00 per day
  • Valet parking fee: MOP 500.00 per day
  • Rollaway bed fee: MOP 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Macao
  • Macao Sheraton
  • Sheraton Cotai Central
  • Sheraton Hotel Macao
  • Sheraton Hotel Macao Cotai Central
  • Sheraton Macao
  • Sheraton Macao Cotai Central
  • Sheraton Macao Cotai Central Hotel
  • Sheraton Macao Hotel
  • Sheraton Macao Hotel Cotai Central
  • Sheraton Grand Macao Hotel Cotai Central
  • Sheraton Grand Macao Hotel Central
  • Sheraton Grand Macao Cotai Central
  • Sheraton Grand Macao Central
  • Sheraton Grand Macao Hotel, Cotai Central Hotel
  • Sheraton Grand Macao Hotel, Cotai Central Cotai
  • Sheraton Grand Macao Hotel, Cotai Central Hotel Cotai

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.