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Phoenix Copenhagen

Hotel Class
4 out of 5

Information

Reviews

4.0 / 5Very Good
3,657 reviews

Amenities

  • Free WiFi
  • Pet Friendly
  • Restaurant
  • Gym

Map

What's nearby

  • Popular Location
    Frederik's Church
    3 min walk
  • Popular Location
    Nyhavn
    4 min walk
  • Popular Location
    Amalienborg Palace
    5 min walk
  • Airport
    Copenhagen (CPH-Kastrup)
    22 min drive

Book online or call:

1800 796 370

Your dates need to occur after 2019-12-09. Try updating your dates to see prices for your trip.

    About this area

    Copenhagen

    In the city center and near a metro station, Phoenix Copenhagen is in an area with good airport proximity and shopping. The area's natural beauty can be seen at Botanical Garden and Deer Park, while Tivoli Gardens and Copenhagen Zoo are popular area attractions. Looking to enjoy an event or a game? See what's going on at Parken Stadium, or consider Royal Arena for a night out. Our guests appreciate the hotel's central and quiet location.

    What's nearby

    • Popular Location
      Frederik's Church - 3 min walk
    • Popular Location
      Nyhavn - 4 min walk
    • Popular Location
      Amalienborg Palace - 5 min walk
    • Popular Location
      Rosenborg Castle - 10 min walk
    • Popular Location
      Copenhagen Opera House - 15 min walk

    Getting around

    • Kongens Nytorv Station - 5 min walk
    • Copenhagen Osterport Station - 15 min walk
    • Copenhagen (CPH-Kastrup) - 22 min drive

    Restaurants

    • Books & Ale – Diner with a bar offering Modern European cuisine. Serves breakfast, lunch, and dinner daily.

    About this property

    Phoenix Copenhagen

    Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a conference center, valet parking, and 24-hour room service. All 213 rooms offer free WiFi, 24-hour room service, and TVs with satellite channels. Other amenities available to guests include minibars, in-room massages, and hair dryers.

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Valet parking: DKK 250 per day
    • Parking nearby: DKK 250 per day

    Food and drink

    • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: DKK 185 per person
    • 1 restaurant
    • 1 bar
    • 24-hour room service

    Things to do

    • Bicycle rentals
    • Fitness center

    Family friendly

    • Babysitting/childcare (surcharge)
    • Dry cleaning service
    • Laundry facilities

    Conveniences

    • Ballroom
    • Banquet hall
    • Elevator
    • Free newspapers in lobby
    • Front-desk safe

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • Danish
    • English
    • French
    • German
    • Italian
    • Norwegian
    • Spanish
    • Swedish

    Business services

    • Business center
    • Meeting rooms
    • Conference center

    Outdoors

    • Terrace

    More

    • Smoke-free property

    Room amenities

    Bathroom

    • Free toiletries
    • Hair dryer
    • Shower

    Entertainment

    • Satellite channels
    • TV

    Food and drink

    • Minibar

    More

    • Desk
    • In-room massage
    • Safe

    Nearby activities

    Activities

    • Fitness center (discounted access)
    • Theme parks

    Where to eat

    • Books & Ale – Diner with a bar offering Modern European cuisine. Serves breakfast, lunch, and dinner daily.

    Frequently asked questions

    4.0

    Very Good

    5 - Excellent
    1,192
    4 - Good
    1,667
    3 - Okay
    556
    2 - Mediocre
    178
    1 - Poor
    64
    4.2
    Cleanliness
    4.2
    Service and Staff
    4.1
    Amenities
    3.9
    Property condition

    3/5

      This traveller didn’t leave comments with their review
      Stayed 1 night in Nov. 2019

      4/5 Good

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Stayed 2 nights in Nov. 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      This hotel was very friendly & welcoming

      Stayed 3 nights in Nov. 2019

      1/5

      • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Looks are deceptive

      Hotel location is good, other than that, there is nothing going for it. The description on the bed size is wrong. I booked a queen size bed but was given a small double. When I asked reception, his reply was “it’s European queen size.” This is extremely untrue- I’ve stayed in hotels all around Europe and there is no such thing. When I checked in on the first night, reception actually moved my wife and I to a room with a bigger bed. However, the next morning, they rang to say the hotel was fully booked out and we needed to move back to the room with the smaller bed. The morning staff insisted that it was fully booked, but as I pressed for further details, he told me I could stay in the same room but needed to pay an extra $260 a night to be there. That’s almost 80% extra of what I originally paid for a room. I am extremely unhappy about the lack of honesty and integrity of this hotel. I am very surprised with the reviews I read as I booked based on it, but I hope people will not be misled by the ‘old charm’ of this hotel. It is not ‘old charm’ but just extremely outdated. Room cleaning was average. When I showered, the bath tub water would not drain due to copious amount of hair that was stuck there from previous guests. Please consider carefully before booking this hotel. My experience in this hotel tarnished my first experience in Copenhagen. It’s a beautiful city with nice people, but I can’t say the same for this hotel.

      Stayed 3 nights in Nov. 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Very accommodating

      We arrived VERY early (9:30am), expecting no room available until 3pm. However, they gave us a room right away! Great breakfast: I am vegan, and they had soy milk available for muesli, when I asked for it. Hash browns, fruits, rolls, jam were all delicious!

      Stayed 1 night in Nov. 2019

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