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4.5 out of 5

"Good location, nice facilities, friendly and helpful staff " More

By a verified traveller on Sat 05 Jan 2019

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Hotel Description

A luxury stay in the heart of New York awaits you at The Towers at Lotte New York Palace. Within steps you'll find St. Patrick's Cathedral and 5th Avenue within a short 5-minute stroll. Highlights at this family-friendly hotel include in-room free WiFi, free internet, and plasma TVs.

A day of pampering can include massages and body scrubs along with aromatherapy and mani/pedis. The café, Pomme Palais, is open for breakfast and lunch. For a drink, you can stop by the hotel's own lounge bar. Business travelers can take advantage of meeting rooms and a business center. Other amenities include free WiFi in public areas, a gym, and a coffee shop/cafe. Cooked-to-order breakfast is available on weekends between 6:30 AM and noon. There's also valet parking, along with the convenience of a free area shuttle.

Attractions within a 10-minute walk of this 5-star Manhattan hotel include Rockefeller Center and Grand Central Terminal.

Luxury Room, 2 Queen Beds, Tower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$1,251* Per night/room 24 Apr. - 25 Apr.

Suite, 1 Bedroom, Tower (King)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Corner (Towers)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hastens Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 2 Bedrooms, Corner (Towers)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom, View, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Towers at Lotte New York Palace ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Towers at Lotte New York Palace

Everyone (2)
5 out of 5

Posted by on 24 Jan. 2019

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Comment from Hotel Management

25 Feb. 2019 by The Towers at Lotte New York Palace Hotel

Thank you for sharing your kind review of The Towers. We look forward to your return!

4 out of 5
Good location, nice facilities, friendly and helpful staff

Posted by , from Australia on 5 Jan. 2019

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Comment from Hotel Management

25 Feb. 2019 by The Towers at Lotte New York Palace

Dear Peter, Thank you for sharing your positive feedback. We are thrilled to hear that you enjoyed your stay with us. We look forward to your next visit to The Towers!

About the The Towers at Lotte New York Palace

Location 455 Madison Avenue, New York, NY 10022

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. Public spaces have free WiFi and wired Internet. A health club, spa services, and tour/ticket assistance are also featured at the luxury The Towers at Lotte New York Palace. For a fee, parking is available. This 5-star New York hotel is smoke free.

  • 176 guestrooms or units
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave (on request)
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Grand Central - 42 St. Station (1.3 km / 0.8 mi)
  • Metro station: 5 Av.-53 St. Station (0.3 km / 0.2 mi)
  • Property shuttles: Free area shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Towers at Lotte New York Palace offers 176 air-conditioned accommodations with iPod docking stations and DVD players. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Microwave available
  • Dishwasher
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Gaming console
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekends from 6:30 AM and noon.

Pomme Palais - This café serves breakfast and lunch.

Villard Restuarant - This restaurant serves breakfast only. Open daily.

Gold Room - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 125 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. Contactless check-in and contactless check-out are available.

  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16–26 per person
  • Covered valet parking fee: USD 90 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Towers New York Palace
  • Towers Palace
  • Towers Palace Hotel
  • Towers Palace Hotel New York
  • Towers Lotte New York Palace Hotel
  • Towers Lotte Palace Hotel
  • Towers Lotte New York Palace
  • Towers Lotte Palace
  • The Towers At Lotte York York
  • The Towers at Lotte New York Palace Hotel
  • The Towers at Lotte New York Palace New York
  • The Towers at Lotte New York Palace Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.