"Staff friendly, entrance foyer clean and smelt lovely. Room just adequate. A/C worked well in the hot weather and water pressure for shower excellent. ... " More
Each apartment features an LCD TV, a coffee/tea maker, and a hair dryer. A kitchen comes equipped with a refrigerator and a microwave, and room service is also available. An iron/ironing board, a desk, and free toiletries are also available. Weekly housekeeping is available.
This smoke-free aparthotel offers free WiFi in public areas, concierge services, and express check-out. Other amenities include laundry facilities, dry cleaning/laundry services, and luggage storage. There's also the convenience of car rentals on site.
Sights within a 10-minute walk of this 4-star Melbourne Central Business District aparthotel include Melbourne Central and Carlton Gardens.
24 Mar. 2024 by Krystal Pham - Super Host
Hi Merrille,Thank you for sharing your feedback about your recent stay at Punthill Little Bourke.We're glad that you had a comfortable stay at our hotel. We look forward to seeing you back soon.Warm regards,
4 Mar. 2024 by Krystal Pham - Super Host
Hi Luke,Thank you for sharing your feedback with us. We're delighted to hear that you found our staff friendly and enjoyed the cleanliness of our entrance foyer. Additionally, we're pleased that you found the air conditioning effective and the water pressure in the shower satisfactory.However, we sincerely apologize for the inconveniences you experienced during your stay, including the condition of the bed, pillows, and the maintenance issues with the room amenities. Your feedback is incredibly valuable to us, and we will address these issues promptly to ensure that they are rectified for future guests.We're glad to hear that our location near Her Majesty’s Theatre, food outlets, and transportation was convenient for you. Rest assured, we take your comments about the condition of the rooms seriously, and we will work diligently to improve and update them as needed.Thank you again for sharing your experience with us. We hope to have the opportunity to welcome you back and provide you with a much-improved stay in the future.
4 Mar. 2024 by Krystal Pham - Super Host
Hi Lisa,Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found our location convenient and enjoyed the nearby shopping and dining options. Our team works hard to ensure our guests have a comfortable and enjoyable stay, so it's wonderful to hear that you found them friendly and helpful.We truly appreciate your feedback and hope to welcome you back again soon!Warm regards,
25 Feb. 2024 by Krystal Pham - Super Host
Dear Marcia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and that our reception team made a positive impression on you.Providing excellent service is a top priority for us, and we're glad to hear that our reception staff contributed to your enjoyable experience. We will make sure to pass along your kind words to them.We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,
14 Feb. 2024 by Krystal Pham - Super Host
Dear Michael,Thank you for sharing your detailed feedback with us. We're pleased to hear that you found our apartment tidy, with modern facilities, a comfortable bed, and friendly reception staff. We aim to provide a comfortable and enjoyable stay for all our guests.However, we sincerely apologize for falling short of your expectations regarding the kitchen amenities and the condition of certain items in your room. Your comments are invaluable to us as they highlight areas where we can improve our service and facilities.Rest assured, we have taken note of your concerns and will address them promptly to ensure a better experience for our future guests. Your feedback regarding the need for a more comprehensive range of kitchen items and the maintenance issues you encountered will be thoroughly reviewed with our team to prevent recurrence.We truly appreciate your understanding and patience during your stay. We regret any inconvenience caused and hope to have the opportunity to welcome you back in the future to provide a more satisfying experience.Please feel free to contact us directly if you have any further comments or if there's anything we can assist you with.Warm regards,
25 Dec. 2023 by Krystal Pham - Super Host
Dear Lisa,Thank you for taking the time to share your feedback on your recent stay at Punthill Little Bourke. We are pleased to hear that you enjoyed the amenities in your spacious apartment, including the unexpected surprises of a washer & dryer and a Nespresso machine. Your positive comments are appreciated, and we are delighted that these additions enhanced your overall experience.We apologize for any inconvenience caused by the noise from the back of the theatre, including the beeping forklifts during the night. We understand the importance of a peaceful stay, and we appreciate your understanding of the discounted room rate in light of these challenges. Please be assured that we will look into ways to minimize such disturbances in the future.Regarding the spa bath plug, we apologize for any oversight. We will address this issue promptly to ensure that all necessary amenities are provided for our guests.Your valuable feedback is instrumental in our ongoing efforts to improve our services and facilities. If there's anything else you'd like to share or if there are specific areas where we can further enhance your experience, please feel free to let us know.We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Best regards,
25 Dec. 2023 by Krystal Pham - Super Host
Dear Amanda,Thank you for sharing your feedback regarding your recent stay at Punthill Little Bourke. We sincerely apologize for the inconveniences you experienced, and we appreciate your detailed comments, as they help us identify areas for improvement.We are truly sorry to hear about the noise disturbance caused by the construction near the apartments. Your comfort is our top priority, and we understand the importance of a peaceful stay. We will investigate this matter and take appropriate steps to address any ongoing disruptions.Additionally, we apologize for the subpar condition of your room, including the issues with the bathroom, shower, and the overall cleanliness. This does not meet the standards we strive to uphold, and we assure you that your concerns will be shared with our housekeeping and maintenance teams for immediate attention.Your feedback is crucial in our continuous efforts to enhance the guest experience, and we genuinely appreciate your understanding. We are committed to making the necessary improvements to ensure that future guests do not encounter similar issues.If you have any further details or specific suggestions, please feel free to share them with us. We would like to make amends and regain your trust in our property. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more positive experience.
10 Dec. 2023 by Krystal Pham - Super Host
Dear Catherine,Thank you for taking the time to share your feedback with our team at Punthill Little Bourke. We're delighted to hear you appreciated our convenient location, comfortable beds, and the efficiency of our check-in and check-out processes. We also value your feedback on areas where we can improve.We apologize for the cleanliness issues you encountered in the bathroom, and we are addressing this promptly with our housekeeping team to ensure a higher standard of cleanliness. Your comments about the noise and the issue with street lights are noted, and we will explore options to minimize any disturbances for our guests.Regarding the number of pillows, we apologize for any inconvenience caused. Our team will review and ensure that adequate pillows are provided for our guests' comfort in the future.We appreciate your valuable input, and we hope to have the opportunity to welcome you back for an improved experience.Best regards,
10 Dec. 2023 by Krystal Pham - Super Host
Dear Kiara,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced. Rest assured, we are addressing the issues promptly to enhance our guests' experience. We appreciate your feedback and hope to welcome you back for an improved stay.Best regards,
As a guest of Punthill Little Bourke, you'll find tour/ticket assistance, concierge services, and laundry facilities. Event space at this aparthotel measures 538 square feet (50 square meters) and includes conference space. Public spaces have free WiFi. Punthill Little Bourke also features dry cleaning/laundry services, room service (during limited hours), and express check-out. This 4-star Melbourne aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge
Offsite parking discounted rates available
Punthill Little Bourke offers 71 air-conditioned accommodations with washers/dryers and coffee/tea makers. LCD televisions are featured in guestrooms. Accommodations at this 4-star aparthotel have kitchens with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided weekly.
Room service (during limited hours) is available.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, Eurocard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.