- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real friendly staff, had a good rest after my outing.
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Located in Chicago's Near West Side neighborhood, Holiday Inn & Suites Chicago - Downtown is in the city center and near a metro station. Willis Tower and Chicago Riverwalk are notable landmarks, and travelers looking to shop may want to visit Water Tower Place and Navy Pier. Check out an event or a game at Soldier Field, and consider making time for John G. Shedd Aquarium, a top attraction not to be missed.
Bed was comfortable but I was told if I wanted to check in early it would be a $50 charge. Prior to coming I had received an email welcoming me and asking me what time I would be there so the room would be ready. I felt it was odd to ask and then try to upcharge me for the room. Also, there is not a lot of things nearby in terms of restaurants. But the room is clean and comfortable.