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"We have stayed here before on 3 other occasions and found our stay this time to be very underwhelming.
Twice the staff lost our drink orders by the
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A luxury stay in the heart of Chiang Mai awaits you at Chiang Mai Marriott Hotel. You'll find Chiang Mai Night Bazaar a few steps away and Tha Phae Gate within a 15-minute stroll. Highlights at this hotel include 2 bars/lounges, a full-service spa, and a restaurant.
A relaxing day at Quan Spa can include deep-tissue massages, detox wraps, and body wraps along with aromatherapy and Ayurvedic treatments. At the hotel's own poolside bar, you can stop for a drink. Enjoy the outdoor swimming pool, 24-hour gym, sauna, and kids' swimming pool. 18739 square feet (1741 square meters) of event facilities include 8 meeting rooms and a conference center, and other business amenities include a 24-hour business center. Plus you'll find free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning cooked-to-order breakfast is served between 6 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle.
Places within a 30-minute walk of this 5-star Chang Khlan hotel include Wat Chedi Luang and Chiang Mai City Arts & Cultural Center.
Chiang Mai Marriott Hotel ratings based on 3 Verified Reviews
Review Summary
4.7
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Chiang Mai Marriott Hotel
Everyone (2)Family (1)
4 out of 5
We have stayed here before on 3 other occasions and found our stay this time to be very underwhelming.
Twice the staff lost our drink orders by the pool, the staff in general were not as on point for what you would expect at a Marriott hotel.
The property was clean however lots of tiny flies flying around the food at breakfast time especially the fruits.
One day our door was not closed properly after housekeeping. It was quite alarming, luckily our room was at the end of a corridor so you wouldn’t know unless you were down that end - No one had been in from what we could tell.
I remember coming here every other trip and having that, I’m on in holidays and staying in a luxury hotel feeling with the staff being absolutely amazing.
Posted by Victoria on 13 Nov. 2023
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Comment from Hotel Management
15 Nov. 2023
by Chiang Mai Marriott Hotel
Dear Victoria, Thank you for choosing to stay with us and sharing your review. Please know that your appreciated comments have been taken up by the concerned departments for a detailed review and an improvement where needed. We hope to have the opportunity to welcome you back on any future trips to Chiang Mai.Sincerely yours
5 out of 5
Fantastic service. Staff are attentive and polite.
Could not have wished for a better stay. We were looked after so well, the hotel was impeccable and the staff were fantastic. Would come back without a doubt.
Posted by Tara on 19 Apr. 2017
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Comment from Hotel Management
21 Apr. 2017
by Nam
Dear Tara,
It is wonderful to hear that you enjoyed your stay at Le Méridien Chiang Mai. We are happy to see our hotel and staff mentioned as highlights of your time here, and hope that we have the chance to welcome you back again soon.
Best Regards,
Natcha Bunnachak - Digital Marketing Executive
5 out of 5
Great hotel in Chiang Mai
Pros:Comfortable seating in multiple locations in the foyer area, with quiet areas and a coffee shop servicing as well.
Attentive staff.
Location:Visit the old city centre, Doi Suthep (nearby mountain with large temple complex) and go to the night market. Ask staff about the best restaurants.
The hotel is ideally located for accessing the night market, the old city and getting to and from the airport. Rooms are well appointed, as would be expected in a business-class hotel. Staff are helpful and attentive. The restaurant is excellent, with a wide range of food from the region as well as Western meals.
Posted by Steve, from Melbourne, Australia on 10 Apr. 2016
Chiang Mai Marriott Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. A 24-hour business center and 8 meeting rooms are available. Event space at this hotel measures 18739 square feet (1741 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Chiang Mai Marriott Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Chiang Mai hotel.
1 building
383 guestrooms or units
22 levels
2 bars or lounges
18739 sq ft of conference space
1741 sq m of conference space
Built in 2008
Umbrellas for the pool
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Water dispenser
Coffee shop
Bar by the pool
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Children's pool
Free WiFi
Soundproofed rooms
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Internet access - wireless
, Internet access in public areas - high speed
, Internet access in public areas - surcharge
Parking
Free self parking
, Free valet parking
Transport
Train station: Chiang Mai Railway Station (2.8 km / 1.7 mi)
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Chiang Mai Marriott Hotel offers 383 accommodations with minibars and safes. A pillow menu is available. 49-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Chiang Mai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Deep soaking tub
Minibar
In-room dining (24 hours)
Smart television
Cable channels
Premium channels
Electric kettle
Pillow options
Separate shower and tub
Rainfall showerhead
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Connecting rooms available
Wheelchair accessible
Free tea bags/instant coffee
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10:30 AM.
Chiang Mai Marriott Hotel has a restaurant on site.
24-hour room service is available.
Nearby Activities
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 8
Couples treatment rooms
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 18
Hot stone massage
Deep tissue massage
Swedish massage
Thai massage
Reflexology
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.
Chiang Mai Marriott Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 11 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for THB 1500.0 per night.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Chiang Mai Marriott Hotel
Policies
Additional fees apply to children 3-12 years old for breakfast when sharing existing bedding. Breakfast is included for children ages 2 and younger.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and cash.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Children stay free
Service animals not allowed
One child stays free
UnionPay
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
Children stay free - maximum age 11
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Property follows sanitisation practices of Ecolab (3rd party expert - Global)
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately THB 650 for adults and THB 325 for children
Airport shuttle fee: THB 650 per vehicle (one-way, maximum occupancy 3)
Rollaway bed fee: THB 1500.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You should know
Pool access available from 7:00 AM to 7:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Chiang Mai Marriott Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Chiang Mai Marriott Hotel has a free self car park and free valet parking.
Yep, Quan Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.
Chiang Mai Marriott Hotel has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 7:00 PM.
Chiang Mai Marriott Hotel features a full-service spa, an outdoor pool and 2 bars. All guestrooms come with deep soaking tubs and 24-hour room service.
A hot tub and couples spa treatments, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Chiang Mai Marriott Hotel.
You bet! With amenities like a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Chiang Mai Marriott Hotel is a hit with families.
No, but there are deep-soaking baths in the guestrooms.
You bet, cooked-to-order breakfast is served daily from 6 AM to 10:30 AM.
No, but there's an airport shuttle that runs 24 hours a day on request for a fee.
Yep, they've got a poolside bar and an onsite restaurant.
Check-in begins at 3:00 PM. Check-out time is noon.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
