The ONLY reason I chose to book with Westin Mount Laurel was for the hot tub — as my mother's Christmas gift. She is in severe pain from terrible spine, hip, and rheumatoid arthritis conditions and walking with a cane. I, too, suffer from RA and have recent injuries. Our plan was to relax and use the hot tub often. We couldn't use the hot tub. You could not see the bottom of the hot tub or pool due to cloudy, unsanitary and unbalance water. They drained both Wednesday. The hot tub reopened late on Wednesday while the pool was filling. It was lukewarm. When we turned on the jets, a burst of cold, cloudy water was observed, which told us that the lines were not fully purged and that there was a possible cross connection to the pool. Lots of grout is missing was missing and a harbor for bacteria, along with wall saturated with moisture. On top of that, our showers were lukewarm at best and the carpets wreaked of toxic carpet cleaner. The accessible outdoor walkway was covered with wet leaves and cigaretted butts — a hazard for my mother with her cane and any wheelchair user. I attempted to get help from Expedia and when they called the hotel, manager Ali lied to them about the hot tub being closed. Bad service from the hotel and Expedia for not digging deeper. We deserve a large discount. This was not relaxing or worth the money.