- Liked: Cleanliness, staff & service, amenities
we have stayed here few times before, we did have few issues this time with the Room Aircon was very Cold even after turning off the Aircon and there was an error with billing, when i escalated with the staff it was promptly resolved they gave us a different Room and billing was fixed , one of the managing staff at the reception Brenda was very friendly and helpful. Hotel is very luxurious, great pool and restaurants, but the rooms are starting to show signs of ageing the furnitures, doors, showers are starting to wear out, warm water was not working in one of the bathroom in our apartment. Food choices are great for in room service but sometimes it took nearly an hour for the food to arrive. but still overall for a clean and luxurious place to stay i don't think there is anything to match itc in chennai , so we will definitely return to ITC next time we are in chennai.