- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were very helpful and obliging. Rooms were clean and comfortable
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Connected to the convention center and in the city center, Grand Chennai by GRT Hotels is in an area with good shopping. Kapaleeswarar Temple and Fort St. George are notable landmarks, and the area's natural beauty can be seen at Marina Beach. VGP Universal Kingdom and Chennai Snake Park are also worth visiting.
It was disappointing. When I checked in the bath room was not sanitized. Half the lights in the room did not work. Air conditioning control nor TV worked. When i called for service request they informed me that my devices do not work. Next day the technician came. He did not trust my complaint and questioned how I operated the switches (!) he found the light fittings are broken. It took hom half a day to fix the lighting issues. He informed me the HD channels do not work and for other channels, the front desk did not enter the necessary codes for allowing me to access the TV!. e has to change the control pad as it was broken and did not control the air conditioning and lights.!. The bed was sagging resulting in back pain. Very bad experience. I will not recommend this hotel and will rate poor and 1 star based on my experience. I hope Hotels.com will not recommend this hotel and refund me part of the expenses as a compensation.