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"It was a bit smelly in bathroom as the exhaust fan wasn't attached. It was sort of grungy but it housed 3 adults with relative ease and didn't cost th ... " More

By a verified traveller on Mon 11 Mar 2024

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Hotel Description

At Sapphire Palms Motel you'll be within a 20-minute stroll of The Entrance Ocean Baths and Blue Bay Beach. Highlights at this motel include a full-service spa, an outdoor swimming pool, and free self parking.

Enjoy the waterslide and pool loungers. Additionally, you'll find free WiFi in public areas, a microwave in a common area, and a refrigerator in a common area. There's also the convenience of limited parking.

Places within a 30-minute walk of this 3-star The Entrance motel include Toowoon Bay Beach and Swadling Reserve.

Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$121* Per night/room 24 Mar. - 25 Mar.

Family Room Ground Floor - 1 Queen and 2 Single Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Queen with Balcony Upstairs Room - 1 Queen and 1 Single Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Family Room Ground Floor - 2 Queen and 1 Single Bed

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Large Family Room Upstairs Room - 2 Queen Bed and 1 Single Bed

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

King Room with Balcony (Upstairs Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sapphire Palms Motel ratings based on 125 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sapphire Palms Motel

Everyone (79) Business (1) Couples (17) Students (1) Family (22)
3 out of 5

Posted by on 15 Mar. 2024

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4 out of 5
It was a bit smelly in bathroom as the exhaust fan wasn't attached. It was sort of grungy but it housed 3 adults with relative ease and didn't cost the earth.

Posted by on 11 Mar. 2024

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4 out of 5
Had to park car at back of unit .

Posted by on 2 Mar. 2024

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3 out of 5
The parking situation for Unit 4 and the other two side parks is a joke. That area I got allocated for Unit 4 was disgraceful and if I had a larger car I would have been in trouble. You need to find three new parking spaces and prioritise those who are staying over the guest parking ASAP

Posted by on 26 Feb. 2024

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3 out of 5
Unfortunately on arrival we noticed ants were crawling on the yop of our fridge. Morning 1 of 2 the toilet was blocked. We notified reception staff of the problems. They came to check them out. They advised ants and toilet would be fixed whilst we were out. Staff contacted us later in the day not sure if things were fixed, so they gave us another room to move to. When back to our room , we first noticed our room door had been left open. NOT HAPPY AT ALL., then noticed ants had not been treated as there we still visible and toilet had not been fixed. We made the reception staff aware of the door having been left open, ants and the toilet not being attended to. On a positive , none of our belongings had been taken. We transferred rooms and had no further issues. Another positive was having air-conditioning and a pool and spa to be able to relax in.

Posted by on 6 Feb. 2024

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Comment from Hotel Management

20 Feb. 2024 by Sapphire Palms

Hi, thanks for taking the time to give your rating for us. Your feedback has been shared to the management. See you again soon.

4 out of 5
Staff were very pleasant and my daughter loved the pool area.

Posted by on 20 Jan. 2024

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Comment from Hotel Management

20 Feb. 2024 by Sapphire Palms

Hi, thanks for taking the time to give your rating for us. We're delighted to know that your daughter enjoyed the pool. See you again soon.

4 out of 5

Posted by on 18 Jan. 2024

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Comment from Hotel Management

20 Feb. 2024 by Sapphire Palms

Hi, thanks for taking the time to give your rating for us via Expedia. See you again soon.

3 out of 5
The pool and spa are good. In the family room curtain was torn. The screen door was broken. The room smelt. The keetle was diry boiled water tasted yuk. The biscuits were off. The tea bags were yuk. Towels provided were worn out almost ready to have a rip, very thin and not fluffy. For $300 a night for a family these things can be improved.

Posted by on 13 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by Sapphire Palms

Dear Renu Thanks for your review and we regret to learn about your feedback after check-out.We do encourage our guests to share their feedback while they are in the motel so we can resolve as much as we can.Nonetheless, we have shared your feedback to the management and cleaners. We are looking forward to welcoming you back and making it up to you next time. If you are not satisfied with our service, please contact us immediately and give us a chance, and not to give negative or natural feedback, we must give you a satisfactory solution during your stay.Kind regards, Thumb Team Sapphire Palms

4 out of 5

Posted by on 30 Dec. 2023

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Comment from Hotel Management

20 Feb. 2024 by Sapphire Palms

Hi, thanks for taking the time to give your rating for us. See you again soon.

5 out of 5
Clean and tidy. A little tired and dated but good location and friendly staff.

Posted by on 19 Nov. 2023

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Comment from Hotel Management

29 Nov. 2023 by Sapphire Palms

Thanks for the review Peter. See you again soon.

Property Features

Sapphire Palms Motel offers its guests a full-service spa, a waterslide, and an outdoor pool. WiFi is free in public spaces. Barbecue grills, multilingual staff, and a garden are also featured at Sapphire Palms Motel. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star The Entrance motel.

  • 20 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Front desk (limited hours)
  • Staff is multilingual
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Sapphire Palms Motel offers 20 air-conditioned accommodations with minibars and shared/communal kitchens. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Communal kitchen access
  • Minibar
  • Flat-screen television
  • Microwave
  • Oven
  • Stove
  • Electric kettle
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the motel include a waterslide and an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 2:00 PM - 11:30 PM. The check-in location differs from the property location. Check-in location: [corner of Boomerang and The Entrance Road]. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not provide towels for use at the pool, spa and beach.

Guests driving to the property should use the following address for GPS: 1 Boomerang Road, the Entrance, 2261.

The front desk at this property is open daily from 2:00 PM - 11:30 PM.
The check-in location differs from the property location. To check in, guests will need to go to corner of Boomerang and The Entrance Road
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Guests who require a wheelchair-accessible room should book the Deluxe Queen Room Ground Floor room type and contact the property after booking to confirm.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Cash or credit card deposit required
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sapphire Palms Motel The Entrance
  • Sapphire Palms Motel
  • Sapphire Palms The Entrance
  • Sapphire Palms
  • Sapphire Palms Motel Motel
  • Sapphire Palms Motel The Entrance
  • Sapphire Palms Motel Motel The Entrance

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Alcohol isn't served at Sapphire Palms Motel.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.