Skip to main content
Beginning of main content
4.3 out of 5

"Extremely flat pillows, no proper shower drain so water flooded the bathroom, not enough towels, no microwave in room. " More

By a verified traveller on Mon 25 Mar 2024

Enter dates to see availability

Hotel Description

A luxury stay in the heart of Melbourne awaits you at Grand Hyatt Melbourne. You'll be within steps of Regent Theatre and within a short 5-minute stroll of Collins Street. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an indoor swimming pool.

A day of pampering at City Club can include deep-tissue massages, facials, and body treatments along with aromatherapy and mani/pedis. The restaurant, Collins Kitchen, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Ru-Co Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the 24-hour gym, outdoor tennis court, spa tub, and sauna. 9688 square feet (900 square meters) of event facilities include 15 meeting rooms and a conference center, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/cafe, and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this Melbourne Central Business District hotel include Bourke Street Mall and Princess Theatre.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$287* Per night/room 31 Mar. - 1 Apr.

Club Room, 2 Single Beds (Grand Club Lounge Access)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Corner (Grand Club Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Suite, 1 King Bed (Grand Club Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Hyatt Melbourne ratings based on 286 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hyatt Melbourne

Everyone (141) Couples (88) Family (37)
3 out of 5
Extremely flat pillows, no proper shower drain so water flooded the bathroom, not enough towels, no microwave in room.

Posted by on 25 Mar. 2024

Was this review helpful to you?
5 out of 5
The lifts are a bit slow

Posted by on 24 Mar. 2024

Was this review helpful to you?
5 out of 5

Posted by on 8 Mar. 2024

Was this review helpful to you?
3 out of 5
I am very shocked to find this hotel room pretty old and smells musty after looking at the raved reviews. The doors are so heavy and all I can hear is slamming all day and night, plus people talking outside my room - woke me many times even with the ear plugs I have been given after I have made a complaint about the noise. This hotel room is meant to be sound proof but it isn’t. My privacy sign is on but I still get loud knocking on my door from housekeeping while trying to rest since I’ve not had much sleep since I checked into this room. The last straw was when I have requested for full fat cream for my coffee because I can’t take milk, I waited around 45mins and called again and when it arrived, it was actually full fat milk. I called and was advised they don’t have cream. I was so disappointed and frustrated. This hotel isn’t worth it and I wished I had stayed with Sofitel again this trip.

Posted by on 1 Mar. 2024

Was this review helpful to you?
5 out of 5
Service was excellent! We had no idea how formal and helpful the staff would be. The functionality was awesome as we crammed lots into the short 3 night stay. We definitely recommend the Grand Hyatt Melbourne :)

Posted by on 25 Feb. 2024

Was this review helpful to you?
4 out of 5
Excellent central location. Quality accommodation.

Posted by on 25 Feb. 2024

Was this review helpful to you?
4 out of 5
Comfortable stay. Friendly reception staff.

Posted by on 12 Feb. 2024

Was this review helpful to you?
5 out of 5
Love the Grand Hyatt

Posted by on 12 Feb. 2024

Was this review helpful to you?
4 out of 5
Nice bed great views of the city ,neat and clean

Posted by on 8 Feb. 2024

Was this review helpful to you?
5 out of 5

Posted by on 17 Jan. 2024

Was this review helpful to you?

Property Features

Grand Hyatt Melbourne offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center, 15 meeting rooms, and limo/town car service are available. Event space at this hotel measures 9688 square feet (900 square meters) and includes a conference center. A spa tub, a 24-hour fitness center, and a sauna are also featured at the luxury Grand Hyatt Melbourne. Parking is available for a fee. This Melbourne hotel is smoke free.

  • 1 building
  • 550 guestrooms or units
  • 33 levels
  • 9688 sq ft of conference space
  • 900 sq m of conference space
  • Built in 1986
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Southern Cross Station (1.7 km / 1.1 mi)
  • Metro station: Parliament Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Hyatt Melbourne offers 550 accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Collins Kitchen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Ru-Co Bar - This cocktail bar serves light fare only. Happy hour is offered. Open select days.

Lobby Lounge & Bistro Bar - Onsite bistro. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from room service (during limited hours).

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Aromatherapy treatments
  • Massages
  • Deep tissue massage
  • Prenatal massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 95.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Eurocard. Cash is not accepted.

  • Children stay free
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 11

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 48–52 for adults, and AUD 24–26 for children
  • Valet parking fee: AUD 90 per night (in/out privileges)
  • Rollaway bed fee: AUD 95.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt Melbourne
  • Grand Hyatt Melbourne Hotel
  • Hyatt Melbourne Grand
  • Melbourne Grand Hyatt
  • Grand Hyatt Melbourne Hotel Melbourne
  • Hyatt Melbourne
  • Melbourne Hyatt
  • Grand Hyatt Melbourne Hotel
  • Grand Hyatt Melbourne Melbourne
  • Grand Hyatt Melbourne Hotel Melbourne

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • EarthCheck
url importing http://www.wotif.com/Melbourne-Hotels-Grand-Hyatt-Melbourne.h23775-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Melbourne-Hotels-Grand-Hyatt-Melbourne.h23775-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Melbourne-Hotels-Grand-Hyatt-Melbourne.h23775-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.