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The Ritz-Carlton, Cancun

Hotel Class
5 out of 5
Photo gallery

Reviews

4.6 / 5Exceptional
1,391 reviews

Amenities

  • Pool
  • Air Conditioning
  • Spa
  • Restaurant

Map

What's nearby

  • Popular Location
    Luxury Avenue Shopping Mall
    11 min walk
  • Popular Location
    Aquaworld
    17 min walk
  • Popular Location
    Cancun Interactive Aquarium
    2 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Book online or call:

1800 796 370

Your dates need to occur after 2020-01-20. Try updating your dates to see prices for your trip.

    About this area

    Cancun

    Located in Cancun's Zona Hotelera neighborhood, The Ritz-Carlton, Cancun is on the Strip and on the beach. The area's natural beauty can be seen at Delfines Beach and Forum Beach, while Aquaworld and Cancun Interactive Aquarium are popular area attractions. Traveling with kids? Don't miss Delphinus Dreams and Ventura Park Cancun. Our guests love the resort's central location.

    Popular Location

    What's nearby

    • Luxury Avenue Shopping Mall - 11 min walk
    • Aquaworld - 17 min walk
    • Cancun Interactive Aquarium - 2 min drive
    • Maya Cancun Museum - 2 min drive
    • La Isla Shopping Mall - 4 min drive

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

    Restaurants

    • The Club Grill – Pool-view fine-dining restaurant with a bar. Serves dinner on select days. Kids' menu available.
    • Fantino – Ocean-view fine-dining restaurant. Serves dinner on select days. Kids' menu available.
    • Casitas – Poolside restaurant offering seafood. Serves dinner. Reservations required. Kids' menu available.
    • The Culinary Center – Beachfront theme restaurant. Serves lunch and dinner on select days. Reservations required.
    • El Cafe Mexicano – Poolside family restaurant. Serves breakfast, brunch, and lunch. Kids' menu available.

    About this property

    The Ritz-Carlton, Cancun

    Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton, Cancun's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 365 soundproofed rooms feature WiFi and iPod docks. Guests can enjoy deep soaking tubs, and other standard amenities include balconies or patios, 24-hour room service, and wired Internet.

    Property amenities

    Internet

    Available in all rooms: WiFi (USD 18.00 per day), Wired Internet (surcharge)
    Available in some public areas: WiFi (USD 18.00 per day)

    Parking and transportation

    Valet parking: USD 20.00 per night
    Limited parking spaces
    24-hour roundtrip airport shuttle (surcharge)
    Airport shuttle on request
    Limo/town car service

    Food and drink

    Buffet breakfast available for a fee daily 7 AM–11:30 AM: USD 36 for adults and USD 18 for children
    8 restaurants and 1 coffee shop/café
    2 bars/lounges, 1 beach bar and 1 poolside bar
    24-hour room service
    Coffee/tea in common area(s)

    Things to do

    3 outdoor pools
    3 outdoor tennis courts
    Aerobics classes
    Art gallery
    Designer stores
    Fitness center
    Full-service spa
    Pilates classes
    Sauna
    Shopping
    Spa tub
    Steam room
    Surfing/boogie boarding
    Tennis
    Yoga classes

    Family friendly

    3 outdoor pools
    Dry cleaning service
    In-room child care (surcharge)
    Laundry facilities
    Rollaway/extra beds (surcharge)
    Soundproofed rooms
    Supervised childcare/activities (surcharge)

    Conveniences

    Elevator
    Free newspapers in lobby
    Front-desk safe
    Gift shop/newsstand

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Hair salon
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter/bellhop
    Tennis lessons
    Tour/ticket assistance
    Turndown service
    Wedding services

    Languages spoken

    English
    German
    Japanese
    Russian
    Spanish

    Business services

    Business center
    Computer station
    Meeting rooms
    Conference center (290626 square feet of space)

    Outdoors

    Beach cabanas (surcharge)
    Beach umbrellas
    Beachfront location
    Free pool cabanas
    Garden
    Pool sun loungers
    Pool umbrellas
    Terrace

    Spa

    8 treatment rooms
    Aromatherapy
    Body scrubs
    Body treatments
    Body wraps
    Couples treatment room(s)
    Facials
    Hydrotherapy
    Manicures and pedicures
    Massage - on the beach
    Massage/treatment rooms
    Outdoor treatment areas
    Spa open daily
    Spa tub

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking
    Wheelchair-accessible spa
    Wheelchair-accessible pool
    Wheelchair-accessible fitness center
    Wheelchair-accessible business center
    Wheelchair-accessible restaurant

    More

    Beach towels
    Couples dining
    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Hypo-allergenic bedding
    Premium bedding
    Rollaway/extra beds (surcharge)

    Bathroom

    Bathrobes
    Deep soaking bathtub
    Free toiletries
    Hair dryer
    Rainfall showerhead
    Separate bathtub and shower

    Entertainment

    42-inch LCD TV
    Cable channels
    iPod dock
    Pay movies

    Food and drink

    Coffee/tea maker
    Minibar

    Outdoor space

    Balcony or patio

    More

    Connecting rooms available
    Desk
    Free newspapers
    In-room massage
    Iron/ironing board
    Phone
    Safe
    Slippers
    Soundproofing
    Turndown service
    4.6

    Exceptional

    5 - Excellent
    1,054
    4 - Good
    210
    3 - Okay
    78
    2 - Mediocre
    26
    1 - Poor
    23
    4.8
    Cleanliness
    4.8
    Service and Staff
    4.5
    Amenities
    4.5
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Beautiful location, excellent food, service, wine and music at The Club Grill. View from our room was incredible! Unfortunately the Cancun police think that extorting money from tourists leaving the Hotel Zone to pay "fines" is a good business practice. That will probably keep us from going back.

    Stayed 1 night in Jan. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    This is a beautiful hotel. All the staff were super friendly! The rooms are super clean and beds/pillows are comfortable. The only downfall is not a lot for food choices and what is there is expensive. But, being that it is the Ritz Carlton it’s expected. What food we did eat was delicious.

    Stayed 7 nights in Jan. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great service, best hotel in Cancun, beautiful ocean view, delicious food.

    Stayed 3 nights in Jan. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 4 nights in Jan. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 5 nights in Jan. 2020

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