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Reviews

3.9 / 5Good
192 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Housekeeping

Map

What's nearby

  • Popular Location
    Ojo de Agua Beach
    2 min walk
  • Popular Location
    Puerto Morelos Town Square
    6 min walk
  • Popular Location
    Puerto Morelos Reef
    7 min walk
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    26 min drive

Book online or call:

1800 796 370

Your dates need to occur after 2020-02-24. Try updating your dates to see prices for your trip.

    About this area

    Puerto Morelos

    Located in Puerto Morelos, Collection O Hotel Ojo de Agua is near theme parks and on the beach. San Jose Catholic Parish and Puerto Morelos Town Square are local landmarks, and some of the area's activities can be experienced at Puerto Morelos Reef and El Manglar Golf Course. Crococun Zoo and Parque Cenote Las Mojarras are also worth visiting.

    Popular Location

    What's nearby

    • Ojo de Agua Beach - 2 min walk
    • Puerto Morelos Town Square - 6 min walk
    • Artisans Market - 7 min walk
    • San Jose Catholic Parish - 7 min walk
    • Puerto Morelos Reef - 7 min walk

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

    About this property

    Collection O Hotel Ojo de Agua

    Along with an outdoor pool, this smoke-free hotel has a rooftop terrace and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, multilingual staff, and a garden are onsite. All 36 rooms offer free WiFi, sitting areas, and flat-screen TVs with cable channels. Free bottled water, safes, and showers are among the other amenities that guests will find.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    No onsite parking available
    Street parking
    24-hour roundtrip airport shuttle (surcharge)
    Airport shuttle on request

    Things to do

    Outdoor pool

    Family friendly

    Outdoor pool

    Guest services

    24-hour front desk
    Daily housekeeping
    Luggage storage
    Multilingual staff
    Tour/ticket assistance

    Languages spoken

    English
    Spanish

    Outdoors

    Beachfront location
    Garden
    Picnic area
    Rooftop terrace

    More

    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning
    Linens

    Bathroom

    Free toiletries
    Shampoo
    Shower
    Soap
    Toilet paper
    Towels

    Entertainment

    Cable channels
    Flat-screen TV

    Food and drink

    Free bottled water

    More

    Desk
    Safe
    Separate sitting area
    5 - Excellent
    61
    4 - Good
    82
    3 - Okay
    25
    2 - Mediocre
    17
    1 - Poor
    7
    4.1
    Cleanliness
    4.1
    Service and Staff
    3.6
    Amenities
    3.6
    Property condition

    3/5

      Would likely stay elsewhere next time...

      The hotel is okay and what it has going for it is its close proximatey of the beach (although you do not get an ocean view mind you...). Dons restaurant next door is very good and reasonably priced so that is a bonus. There is a pool but it is not the cleanest and quite small, often running scuba classes from it. The blue sunbeds shown in pictures are quite dirty as well. The room was okay but ours was right next to the pool so was VERY noisy with passing traffic down the hallway and kids in the pool area. Despite our requests for no housekeeping at an early hour, there appeared to be some communication issues as we were woken repeatedly. Lastly, the pictures in the ad must have been taken when the hotel was quite new as the rooms are alot more run down looking (chipped paint, black on white curtains, shower in disrepair). We were a little disappointed by that. Honestly, overall we would probably stay elsewhere next time...some place that is quieter for sure.

      Stayed 10 nights in Feb. 2020

      4/5 Good

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      The property is in good shape, the beach is amazing.

      Stayed 9 nights in Feb. 2020

      4/5 Good

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      At first I thought we would not reserve here again, but at the end of our 3 days, my opinion changed for the better. The double room was super spacious and clean. The bed was very comfy with great bedding (better bedding than the 5* resort we left for). The hotel itself is off the Main Street and very quiet at night. There is a lovely well maintained pool, but we were at the beach club all day. Great service and really yummy food. I did not miss not having ocean view from the room since we were on the awesome beach club the entire time. My only complaint is that they are super stingy with towels. We will definitely book this hotel again.

      Stayed 3 nights in Feb. 2020

      2/5

      • Liked: Cleanliness
      • Disliked: Staff & service, amenities, property conditions & facilities

      So many things not to like: for our 3 day stay we never received a room key, staff had to let us into our room each time we left. Asking the desk clerk to unlock our door or get us a key resulted in total rudeness. The gentlemen who ran the desk were anything but, telling us they did not provide bottled water in the room and it was expedias job to take care of it. The room did not have any towels until we found a maid, and then they were see-through. There were never any beach towels available. Worst smell in the room of any place we have stayed. Other guests complained there was a $98, each way, charge for airport pick up and return while taxis only charged $25. The beach itself was very nice but the motel had no responsibility for that. Please do not stay here.

      Stayed 2 nights in Feb. 2020

      2/5

      • Disliked: Amenities, property conditions & facilities

      It looks like an abandoned hotel from the outside, the price it is way too high for what you get, the rooms smell bad and you feel like you are in a motel or in cage. The location is good but for the price you can get a way better hotel. Would not recommend it.

      Stayed 1 night in Feb. 2020

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