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Reviews

4.2 / 5Very Good
1,165 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Pet Friendly

Map

What's nearby

  • Popular Location
    Artisans Market
    4 min drive
  • Popular Location
    Sanctuary of Hope and Time Capsule
    10 min drive
  • Popular Location
    Dr. Alfredo Barrera Marin Botanical Garden
    11 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    29 min drive

Book online or call:

1800 796 370

Your dates need to occur after 2020-02-28. Try updating your dates to see prices for your trip.

    About this area

    Puerto Morelos

    Located in Puerto Morelos, Now Jade Riviera Cancun Resort & Spa All Inclusive is next to a golf course and on the waterfront. San Jose Catholic Parish and Puerto Morelos Town Square are local landmarks, and some of the area's activities can be experienced at Puerto Morelos Reef and El Manglar Golf Course. Traveling with kids? Consider Crococun Zoo, or check out an event or a game at El Rey Polo Country Club.

    Popular Location

    What's nearby

    • San Jose Catholic Parish - 4 min drive
    • Artisans Market - 4 min drive
    • Puerto Morelos Town Square - 4 min drive
    • Sanctuary of Hope and Time Capsule - 10 min drive
    • Dr. Alfredo Barrera Marin Botanical Garden - 11 min drive

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

    Restaurants

    • Carnival Buffet – Beachfront buffet restaurant. Serves breakfast, lunch, and dinner. Kids' menu available.
    • Capers Rest. (Italian) – Serves dinner.
    • CinCin Rest (Adults only) – Serves dinner.
    • Mercure Rest (French) – Serves dinner.
    • Tamarindo Rest (Mexican) – Serves dinner.

    About this property

    Now Jade Riviera Cancun Resort & Spa All Inclusive

    Guests of this beach property will appreciate convenient onsite amenities such as a spa tub and a steam room. All 550 rooms feature thoughtful touches like free minibar items and slippers, along with balconies or patios and iPod docks. LCD TVs, coffee makers, and free local calls are among the other amenities available to guests.

    All-inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Gratuities and taxes

    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

    Food and beverages

    Buffet and à la carte meals, snacks, and beverages included
    In-room minibar (all beverages included)

    Activities and facilities/equipment

    All non-motorized water sports are included.

    Water activities

    Kayaking
    Rowing/canoeing
    Snorkeling
    Windsurfing

    Land activities

    Fitness facilities
    Soccer
    Tennis
    Volleyball
    Access to golf course
    Golf green fees

    Lessons/classes/games

    Dancing
    Water fitness

    Entertainment

    Onsite entertainment and activities
    Access to onsite clubs
    Onsite live performances

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Property amenities

    Internet

    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Free valet parking

    Food and drink

    Buffet and à la carte meals, snacks, and beverages included
    7 restaurants and 1 coffee shop/café
    2 swim-up bars, 3 bars/lounges and 1 beach bar

    Things to do

    18 holes of golf
    3 outdoor pools
    2 outdoor tennis courts
    Basketball
    Beach volleyball
    Kayaking
    Nightclub
    Playground
    Sailing
    Sauna
    Shopping
    Spa tub
    Steam room
    Surfing/boogie boarding
    Tennis
    Volleyball
    Yoga classes

    Family friendly

    3 outdoor pools
    Babysitting/childcare (surcharge)
    Free children's club
    Free cribs/infant beds
    Free supervised childcare/activities
    In-room child care (surcharge)
    Laundry facilities
    Playground

    Conveniences

    ATM/banking services
    Gift shop/newsstand

    Guest services

    Daily housekeeping
    Hair salon
    Laundry facilities
    Luggage storage
    Tour/ticket assistance
    Wedding services

    Languages spoken

    English
    Spanish

    Business services

    1 meeting room
    Conference space (10710 square feet)

    Outdoors

    Beach loungers
    Pool sun loungers
    Pool umbrellas
    Terrace

    Spa

    6 treatment rooms
    Aromatherapy
    Body treatments
    Body wraps
    Couples treatment room(s)
    Facials
    Manicures and pedicures
    Massages
    Massage/treatment rooms
    Sauna

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible parking
    Wheelchair-accessible path of travel

    More

    Smoke-free property

    Room amenities

    Bedroom

    Blackout drapes/curtains
    Ceiling fan
    Free cribs/infant beds

    Bathroom

    Free toiletries
    Hair dryer

    Entertainment

    32-inch LCD TV
    iPod dock
    MP3 dock

    Food and drink

    Coffee/tea maker
    Free minibar

    Outdoor space

    Balcony or patio

    More

    Connecting rooms available
    Free local calls
    In-room massage
    Iron/ironing board
    Laptop-compatible safe
    Phone
    Slippers
    4.2

    Very Good

    5 - Excellent
    503
    4 - Good
    437
    3 - Okay
    153
    2 - Mediocre
    53
    1 - Poor
    19
    4.5
    Cleanliness
    4.4
    Service and Staff
    4.2
    Amenities
    4.3
    Property condition

    3/5

    • Liked: Cleanliness, amenities, property conditions & facilities

    The property was nice, service was just ok, food was just ok. For the price both should have been considerable better. They don't have bottled water at the bar which is concerning, fiance ended up getting sick after staying here. Overall I was pretty disappointed, I would have expected much better for nearly $400 per night. I will definitely never stay here again. This felt more like a 3.5 star hotel, they just charge 5 star prices.

    Stayed 2 nights in Feb. 2020

    2/5

      This traveller didn’t leave comments with their review
      Stayed 3 nights in Feb. 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      The food, the staff, the place. I definetly will go back to this place. But on my own, not using a pre made all invlusive package. Airline Spirit SUCKS!!!

      Stayed 6 nights in Feb. 2020

      3/5

      • Liked: Cleanliness, staff & service, property conditions & facilities

      The hotel and pool were very nice. Everything was very clean. The A/C in the rooms did not work well at night. The fan would blow but the room would get warm and uncomfortable for sleep. The WiFi was not good. The food was sometimes good and sometimes not good. Very small portions at the restaurants, hospital quality food at the buffet.

      Stayed 5 nights in Feb. 2020

      4/5 Good

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      The Resort was nice. During checkin there were so many people I realized days later that we did not get the same welcome as everyone else, ie no champagne, resort coupons, info on room amenities etc. Staff are very, very friendly but they have no authority to adjust to your requirements. Caution with purchasing credits in advance (spa and wine) as they do not carry ant proof of it in your file and one must prove you have paid. Additionally, I pre-bought wine credits on sale at a reduced price and it was not reflected as the sale but as what I actually paid. Basically, don’t buy credits; just spend at the resort. Food was very, very good with the Italian as our favourite. Alcohol was not good; we stayed in Preferred Club and it was hit or miss to have a good label bottle available. Extremely limited smoking areas for those wanting this. Mexican Dance Show was wonderful! Nice Resort and close to Cancun Airport.

      Stayed 11 nights in Feb. 2020

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