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3.5 / 5Good
3,162 reviews


  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning


What's nearby

  • Popular Location
    Forum Beach
    1 min walk
  • Popular Location
    Cancun Convention Center
    3 min walk
  • Popular Location
    Tortuga Beach
    3 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

Book online or call:

1800 796 370

Your dates need to occur after 2020-02-23. Try updating your dates to see prices for your trip.

    About this area


    Located on the beach, Krystal Cancun is in Cancun's Zona Hotelera neighborhood, an area with good shopping. La Isla Shopping Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Delphinus Dreams. Traveling with kids? Don't miss Aquaworld and Ventura Park Cancun.

    Popular Location

    What's nearby

    • Forum Beach - 1 min walk
    • Cancun Convention Center - 3 min walk
    • Tortuga Beach - 3 min drive
    • Cancun Interactive Aquarium - 4 min drive
    • La Isla Shopping Mall - 4 min drive

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive


    • El Mortero – Theme restaurant offering Mexican cuisine.
    • Las Velas – Poolside restaurant.

    About this property

    Krystal Cancun

    Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 502 rooms boast fireplaces and offer free WiFi and 24-hour room service. Minibars and rainfall showerheads are standard, as are plasma TVs with cable channels.

    Property amenities


    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Free valet parking

    Food and drink

    Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 230 per person
    2 restaurants and 1 coffee shop/café
    4 bars/lounges, 1 swim-up bar and 1 poolside bar
    24-hour room service

    Things to do

    Aerobics classes
    Beach volleyball
    Children's pool
    Fitness center
    Full-service spa
    Outdoor pool
    Scuba diving
    Spa tub
    Steam room
    Surfing/boogie boarding

    Family friendly

    Babysitting/childcare (surcharge)
    Children's pool
    Dry cleaning service
    Free children's club
    Free cribs/infant beds
    In-room child care (surcharge)
    Laundry facilities
    Outdoor pool


    Free newspapers in lobby
    Gift shop/newsstand

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Hair salon
    Laundry facilities
    Luggage storage
    Multilingual staff
    Tour/ticket assistance
    Wedding services

    Languages spoken


    Business services

    5 meeting rooms
    Business center


    Beach umbrellas
    Beachfront location


    2 treatment rooms
    Body scrubs
    Manicures and pedicures
    Massage/treatment rooms
    Turkish bath/hammam


    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    In-room accessibility
    Wheelchair-accessible parking
    Wheelchair-accessible path of travel


    Beach towels
    Smoke-free property
    TV in lobby

    Room amenities


    Air conditioning (climate-controlled)
    Blackout drapes/curtains
    Free cribs/infant beds


    Free toiletries
    Rainfall showerhead
    Toilet paper


    32-inch plasma TV
    Cable channels
    Pay movies
    Premium channels

    Food and drink

    Coffee/tea maker


    In-room massage
    Iron/ironing board
    Laptop-compatible safe
    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition


    • Liked: Room comfort

    It’s simply okay

    Check in was easy and the bellman helped us up to our room... beware of the timeshare people who get your on the way to the rooms...the room was clean and had a wonderful view of the pool and beach. Everything was going well until the next day when we got back to our room after a long day and the room wasn’t clean...no big deal but then when taking a shower we realized there wasn’t any hot water..apparently the hotel was having plumbing issues and we were told it’d be a while before it got fixed. We left early morning a couple days later and still no hot water. I think this hotel needs a major update but overall it was okay for the location, price and amenities.

    Stayed 4 nights in Feb. 2020


    • Liked: Cleanliness, staff & service
    • Disliked: Amenities, property conditions & facilities

    Bad management No water in the rooms Elevators did not work Reception checking out to long bad service

    Stayed 9 nights in Feb. 2020


    • Disliked: Staff & service, amenities

    Tuvimos problemas con el personal, en las palapas de la playa todos los huespedes apartaron lugares y el personal de vigilancia a nadie molesto excepto a mi familia pidiendo que retiraramos las toallas con las aud apartabamos algunos lugares, sin embargo como los otros huespedes eran extrageros a ninguno se le pidio lo mismo, al llegar a la habitación el minibar olia a amoniaca, fueron por el y nunca colocaron otro, pedimos secadora y tampoco llego, tuve que hablar con el gerente posterior al incidente de las palapas y ahi fue cuando tomaton acciones en cuanto al mijibar y secadora, horrible que tengas que quejarte en tus vacaciones para poder obtener el servicio que pagaste.

    Stayed 1 night in Feb. 2020


    • Disliked: Cleanliness, staff & service, amenities

    Worst hotel I've stayed at. Our first day in this hotel our bed was dirty. They had a bed sheet cover that had paint on it and pillow case cover that had dry blood on it. The bathroom had one light working. The bathroom also had a lot of mildew, the glass of the bathroom looks like it hasn't been cleaned in ages. They had white curtains that we're also dirty. I went for the all inclusive which was the worst one I've had so far. Everytime you go to their restaurant that they say you have to make a reservation for it was always either unavailable or the worst times to go for dinner and when we pass by it the restaurant is always empty yet unavailable. We approached the manager regarding our issues with our room, they said they'll see what they can do about the situation and nothing ever happened. They didn't even apologize for the inconvenience of them giving us a dirty room. They also claim that room service is part of the all inclusive but there's a fee of 6 USD per call for room service and when you try to pay in pesos oh I'm sorry we don't take pesos evem though there's a price for pesos. Some of the staff are nice, but some also have attitudes and you could tell are lazy. The only good thing about this place is the beach. PS don't ever go to their timeshare presentation waste of 2 hours of your time. You go to that presentation and if you say no they just get mad and be rude to you as you're leaving.

    Stayed 5 nights in Feb. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    We absolutely love this place! The location and beach and staff is superb. Book this place today!

    Stayed 7 nights in Feb. 2020

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