- Liked: Cleanliness, staff & service
Was a great experience. Place was beautiful and loved the view from our balcony and the pool area
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Located on the beach, Krystal Cancun is in Cancun's Zona Hotelera neighborhood, an area with good airport proximity and shopping. La Isla Shopping Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Delphinus Dreams. Traveling with kids? Don't miss Aquaworld and Ventura Park Cancun.
The room smelled like sewer. There were no wash cloths in the room when we checked in we called for wash cloths and we received them the next day and it was only one wash cloth for 2 ppl (3 day stay). The toilet was leaking. The shower was clogged and took a hour to drain. And there was mold in the shower.