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Reviews

3.5 / 5Good
3,116 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Forum Beach
    1 min walk
  • Popular Location
    Cancun Convention Center
    3 min walk
  • Popular Location
    Tortuga Beach
    3 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

Book online or call:

1800 796 370

Your dates need to occur after 2020-01-27. Try updating your dates to see prices for your trip.

    About this area

    Cancun

    Located on the beach, Krystal Cancun is in Cancun's Zona Hotelera neighborhood, an area with good airport proximity and shopping. La Isla Shopping Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Delphinus Dreams. Traveling with kids? Don't miss Aquaworld and Ventura Park Cancun.

    Popular Location

    What's nearby

    • Forum Beach - 1 min walk
    • Cancun Convention Center - 3 min walk
    • Tortuga Beach - 3 min drive
    • Cancun Interactive Aquarium - 4 min drive
    • La Isla Shopping Mall - 4 min drive

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

    Restaurants

    • El Mortero – Theme restaurant offering Mexican cuisine.
    • Las Velas – Poolside restaurant.
    • Aquamarina – Restaurant.
    • La Fisheria – Seafood restaurant.

    About this property

    Krystal Cancun

    Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 502 rooms boast fireplaces and offer free WiFi and cable TV. Guests will also find minibars, rainfall showerheads, and coffee makers.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Free valet parking

    Food and drink

    Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 230 per person
    2 restaurants and 1 coffee shop/café
    4 bars/lounges, 1 swim-up bar and 1 poolside bar

    Things to do

    Aerobics classes
    Beach volleyball
    Children's pool
    Full-service spa
    Playground
    Scuba diving
    Shopping
    Snorkeling
    Spa tub
    Steam room
    Surfing/boogie boarding

    Family friendly

    Babysitting/childcare (surcharge)
    Children's pool
    Free children's club
    Free cribs/infant beds
    In-room child care (surcharge)
    Laundry facilities
    Playground

    Conveniences

    Free newspapers in lobby
    Gift shop/newsstand

    Guest services

    Daily housekeeping
    Hair salon
    Laundry facilities
    Luggage storage
    Multilingual staff
    Tour/ticket assistance
    Wedding services

    Languages spoken

    English
    Spanish

    Business services

    Business center

    Outdoors

    Beach umbrellas
    Beachfront location
    Garden

    Spa

    2 treatment rooms
    Aromatherapy
    Body scrubs
    Facials
    Manicures and pedicures
    Massages
    Massage/treatment rooms
    Turkish bath/hammam

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    In-room accessibility
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking

    More

    Beach towels
    TV in lobby

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Free cribs/infant beds

    Bathroom

    Free toiletries
    Rainfall showerhead
    Shampoo
    Shower
    Soap
    Toilet paper

    Entertainment

    Cable channels
    Pay movies
    Premium channels

    Food and drink

    Coffee/tea maker
    Minibar

    More

    Fireplace
    In-room massage
    Iron/ironing board
    Laptop-compatible safe
    5 - Excellent
    780
    4 - Good
    1,042
    3 - Okay
    642
    2 - Mediocre
    366
    1 - Poor
    286
    3.8
    Cleanliness
    3.6
    Service and Staff
    3.6
    Amenities
    3.5
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service

    Was a great experience. Place was beautiful and loved the view from our balcony and the pool area

    Stayed 3 nights in Jan. 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 3 nights in Jan. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    We loved this hotel. The beach and swimming pool area were great. Our bartender Freddy was amazing and also the photographer Dante. We will definitely stay again!

    Stayed 2 nights in Sep. 2019

    3/5

    • Liked: Cleanliness, staff & service, amenities

    Stayed 1 night in Jan. 2020

    2/5

    • Liked: Staff & service
    • Disliked: Amenities, property conditions & facilities

    The room smelled like sewer. There were no wash cloths in the room when we checked in we called for wash cloths and we received them the next day and it was only one wash cloth for 2 ppl (3 day stay). The toilet was leaking. The shower was clogged and took a hour to drain. And there was mold in the shower.

    Stayed 3 nights in Jan. 2020

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