Two men walked into my room unannounced and I was not dressed. They said they were there to spray the room, but I asked them to leave obviously, and then I kept the "do not disturb" button turned on at all times when I was in the room to avoid this happening again. And the worst part was, they just acted like this was a normal occurrence. Also, the concierge was very friendly, but gave misinformation. He helped me make a couple of local phone calls and said there would be no charge to my room, but immediately after making the calls, the front desk called and said I owed $8 for two one-minute calls (though they never gave me a receipt for the cash I paid). Seemed like a scam to me. And then the buffet hostesses were very unfriendly in my opinion. Almost like watch dogs that didn't want to let you in each time. It was very odd. The front desk staff was not friendly nor accommodating. The bar staff and wait staff were very good and very friendly.