- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but service was better before
I have been staying at Mantra Macathur on many occasion for business trips as I come down to Canberra quite often. I have to say that since they have changed management, service has changed.. It might sound a little picky, but I used to get welcome message signed by the gm with complimentary biscuits and water. Receptionist would also surprise with room upgrades and complimentary drinks or breakfast. Unfortunately I haven’t been getting this type of service anymore so it is a little disappointing. Nevertheless, the location is good, price is reasonable, rooms are always clean but the service was not as good as it used to be..