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4.4 out of 5

Hotel Description

A luxury stay in the heart of Cairns awaits you at Riley, a Crystalbrook Collection Resort . Within just a 10-minute stroll, you'll find popular attractions like Cairns Esplanade and Cairns Night Markets. Highlights at this hotel include 3 restaurants, 3 bars/lounges and an outdoor swimming pool.

You can enjoy flat-screen TVs with digital channels, and all 311 rooms feature free WiFi, first-run films and coffee/tea makers. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. 24-hour room service, Netflix and safes are also available.

A day of pampering can include massages, body wraps and mani/pedis. The restaurant, Paper Crane, serves Asian cuisine and is open for breakfast, lunch and dinner. Rocco is the hotel's own rooftop bar, serving drinks along with dinner and light fare. Enjoy the 24-hour fitness centre, pool cabanas and pool loungers as well as access to bike rentals. Other amenities include free WiFi in public areas, concierge services and a 24-hour front desk. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Within a 20-minute walk of this 5-star Cairns hotel, attractions include Cairns Central Shopping Centre and Esplanade Lagoon.

Urban King

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$181 per night

Resort King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sea Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Panoramic Sea

Bed Count 1 King Bed Maximum Occupancy 2 Max

Resort Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Riley, a Crystalbrook Collection Resort ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riley, a Crystalbrook Collection Resort

Everyone (5) Couples (8) Family (1)
5 out of 5
Amazing location and resort. Free movies and so much space in the room. The staff were so helpful and very polite from cleaners in the hallways to front desk. Would highly recommend this place!

Posted by on 15 May 2019

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5 out of 5
Amazing hotel. Loved the pool--sun when I wanted, shade when I didn't. And Marina, the pool collaborator was efficient and friendly. Only issue was the maze of locks to get into and out of certain areas of the pool. Would recommend putting in controls that activated and opened gates with room key instead so you don't have to keep juggling lifting and pulling when your hands were full (that would limit use by locals too!) Breakfast was wonderful--great selection of foods, and Johnson made delicious omelettes and eggs to our taste. Sea King room was huge with a gorgeous bath and comfortable bed. I didn't find the blue lighting from switches annoying at all. I do wish they'd add free to air Fox Sports channels so we didn't have to go out to see sport. Will definitely return!!!

Posted by on 10 May 2019

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4 out of 5

Posted by on 7 May 2019

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3 out of 5
Bering new, everything is very clean. The video streaming in the room would not work, kept throwing up error codes. Also I paid $269 for a king with ocean views. It was extremely disappointing that we were put on the side of the building where you could only just see the ocean

Posted by on 27 Apr. 2019

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5 out of 5
The shower the tv the room and carpet was lovely the view! Only thing there was no extra roll of toilet paper and milk had been used in the mini bar and tissues and coffee

Posted by on 24 Apr. 2019

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4 out of 5
Good location and very modern :) breakfast was a bit ordinary and unorganised - seem to run out of things all the time

Posted by on 21 Apr. 2019

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5 out of 5
Loved the room, pool is fantastic and so many options for food

Posted by on 29 Mar. 2019

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Comment from Hotel Management

9 Apr. 2019 by Joel Gordon

Thanks so much. We are glad you had a great time.

5 out of 5
Very nice place and service was great Highly recommended

Posted by on 27 Mar. 2019

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Comment from Hotel Management

9 Apr. 2019 by Joel Gordon, General Manager

Thank you. Our Collaborators pride themselves on their service.

5 out of 5
I was impressed by the service which made our stay perfect, The cardboard coat hangers was a great idea, comfortable bed and spotless room. The pool is gorgeous and surrounds perfect although just be careful when walking outside of the pool area it is very slippery when you are wet and barefoot. All the staff were very friendly and very helpful.

Posted by on 18 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Joel Gordon, General Manager

Thanks for the review. We are glad you liked the coat hangers. They are one of our favourite sustainable touches. We have passed on your feedback in regards to the pool area being slippery, and we hope to see you again soon.

5 out of 5
The property was absolutely gorgeous in every way!!!

Posted by , from Brisbane, QLD on 14 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Joel Gordon, General Manager

Thanks Debbie. What a lovely review.

About the Riley, a Crystalbrook Collection Resort

Location 131-141 Esplanade, Cairns, QLD 4870

Property Features

Riley, a Crystalbrook Collection Resort offers its guests an outdoor pool and a 24-hour fitness centre. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. WiFi is free in public spaces. There are 6 meeting rooms available. Spa services, tour or ticket assistance, and gift shops/news stands are also featured at the luxury Riley, a Crystalbrook Collection Resort . Parking is available for a fee. This 5-star Cairns hotel is smoke free.

  • 311 guestrooms or units
  • 7 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2018
  • Bar by the pool
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (6.2 km / 3.9 mi)
  • Train station: Cairns Station (1.9 km / 1.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Riley, a Crystalbrook Collection Resort offers 311 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature premium bedding. 55-inch Flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include a complimentary bathrobe, complimentary slippers, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • First-run films
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Paper Crane – This poolside restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.

Greenfields – This poolside Cafe specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Rocco – Overlooking the ocean, this rooftop bar specialises in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights. For more details, please contact the property using the number provided on the booking confirmation email.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Parking height restrictions apply
  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 38.00 for adults and AUD 38.00 for children (approximately)
  • Self-parking fee: AUD 12.00 per day
  • Valet parking fee: AUD 20.00 per day (in/out privileges)
  • On-site credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Pool access available from 7 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.