- Liked: Cleanliness, staff & service, property conditions & facilities
I love the location, the staff were amazing and so nice and welcoming. The resort is absolutely beautiful, will definitely be back
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Located in Palm Cove, Pullman Palm Cove Sea Temple Resort and Spa is in a rural location and on the beach. The area's natural beauty can be seen at Palm Cove Beach and Clifton Beach. Traveling with kids? Consider Skyrail Rainforest Cableway and Hartley's Crocodile Adventures.
Very nice looking property but needs a bit of maintenance and updating in rooms. The toilet flush button was rusty/worn out, the tap casing was popping off and the dining table was well worn in our unit. Our single room had a mildew smell. There was an initial reservation problem that the management tried very hard to resolve to the best of their ability. They initially offered us a 2 room musty apartment that was full of someones personal belongings much like an air-b-n-b rental. I was paying for a 5* resort not an air b-n-b. We had to settle for a single room separated from our kids and Grandmother on the other side of the resort. Not ideal! Hotel refunded us the daily difference. I saw some roof panels hanging by one screw lopsided. The pool needs more staff as I saw used dishes and coctail glasses sit by the pool for hours. The staff are friendly and were most helpful in assisting with a Great Barrier Reef day tour. The buffet breakfast is well stocked early in the morning only in our experience. Some of the staff are bossy and grumpy. Omelette service painfully slow and food was mostly gone at 7:30 am one morning with very little of it being replenished. There was a severe shortage of salt and pepper shakers. We had to go around to 3-4 tables every morning trying to find one with working salt dispenser. The staff on New Year's Day were by far the best in the restaurant out of the 4 am's we ate breakfast. Overall good experience but definitely not 5* resort.