- Liked: Cleanliness, amenities, property conditions & facilities
new building with many new appliances, very easy location
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Arrived with confirmed apartment booking, got to the room and it's a really small studio. Went and visited manager and he said sorry apartments are full until the following day - this is the first time this has ever happened to me however surely when a rooms category is booked nad confirmed then it should always be available. They did move me into an apartment the following day which was very spacious. Not having the apartment meant I had to cancel pre-dinner drinks at my place with some friends and therefore this put a major damper on the quick trip. When hotels.com contacted them regarding compensation or a refund they were less than accommodating, only providing the gap between room rates - which is very poor as I would never have stayed in the small studio room. I can't fault Hotels.com's customer service and Gold team though - they were quick and responsive. Overall place is a little dated but has everything. Was surprised to see shower over bath without any shower screen/curtain. Location is across the road from the shopping centre, the area is super quiet and yet a 5-minute walk to the esplanade.