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4.1 out of 5

"Although our room was great, 1 roll of toilet paper for two adults for 5 days was tight and no office over weekends, we had to buy our own. My family ... " More

By a verified traveller on Tue 05 Sep 2023

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Hotel Description

A family-friendly stay in Cairns awaits you at The Lakes Resort Cairns. Within just a 10-minute stroll, you'll find Rondo Theatre and Centenary Lakes Botanic Gardens. Highlights at this hotel include 4 outdoor swimming pools, and in-room kitchens and private pools.

The restaurant, Taste of Thai, is open for lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the outdoor tennis court, kids' swimming pool, and pool loungers as well as access to a playground. Other amenities include free WiFi in public areas and a coffee shop/cafe. There's also the convenience of free self parking.

With a stay at this 4-star Cairns North hotel, you'll be 0.9 km (0.6 mi) from Cairns Esplanade.

Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Apartment, 3 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Deluxe Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

The Lakes Resort Cairns ratings based on 212 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Lakes Resort Cairns

Everyone (62) Couples (36) Family (115)
4 out of 5
Although our room was great, 1 roll of toilet paper for two adults for 5 days was tight and no office over weekends, we had to buy our own. My family stayed in various rooms throughout the resort and their rooms were really dated and not very good.

Posted by on 5 Sep. 2023

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Comment from Hotel Management

7 Sep. 2023 by Tayla

Hi Sharman, We are sorry to hear that there wasn't enough toilet paper on arrival - we have relayed this back to our housekeeping team to ensure it won't be missed again. Glad to hear that you enjoyed your updated apartment, unfortunately not all apartments are as updated which is something we are striving to accomplish. Hoping to have you stay with us in the future- Thanks and kind regards

5 out of 5
Apartment was clean and spacious.

Posted by on 31 Jul. 2023

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Comment from Hotel Management

29 Aug. 2023 by Tayla

Hi Frances, Thank you kindly for the 5/5 rating ! :)Hope you enjoyed your stay at The Lakes Resort

5 out of 5
Spacious and clean, great staff.

Posted by on 23 Aug. 2022

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5 out of 5
A real surprise for me - beautiful apartment great facilities

Posted by on 1 Jul. 2022

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5 out of 5
Pool has no lights working for months, no security lights down the far end near gym which is a HUGE safety issue

Posted by on 19 Feb. 2022

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3 out of 5
A grand dame.. in desperate need of a make-over. I’ve stayed at the lakes a few times and always found it clean and tidy… but standards have dropped. Oily floors, spartan furnishings with chips, breaks and cracks. It’s serviceable but quite a poor showing.

Posted by on 16 Jan. 2022

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4 out of 5
Big spaces and good size accomodation

Posted by on 13 Dec. 2021

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Comment from Hotel Management

13 Dec. 2021 by Sandra

Thankyou for your review, we hope you enjoyed your break and we look forward to your next stay with us.

2 out of 5
The resort is run down as there was old coffee and tea in kitchen the rest of resort was run down and need addressing also the cars parked around resort makes it hard to move was a lot of utes from trades staying there and is a bit far from town

Posted by on 29 Oct. 2021

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4 out of 5
Great pools. Close enough to the city. The room could have been a lot cleaner, walls were very grubby and rubbish under all beds and under lounge.

Posted by on 10 Oct. 2021

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Comment from Hotel Management

11 Oct. 2021 by Sandra

Thankyou for your review, we have our Maintenance people looking into this apartment now and I apologise for any rubbish that House Keeping missed. I hope you were still able to enjoy your stay.

1 out of 5
Filthy, apartment smelt of urine and vomit. Doors didn’t shut and didn’t have locks. Carpets disgustingly stained. walls dirty & had holes and peeling paint. Tap fell off in the shower every time. Pools filled with bog, none of the amenities were working. Could feel the springs in the beds. Lucky to be a 2 star resort…and we had the “delux” apartment.

Posted by on 22 Sep. 2021

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Comment from Hotel Management

23 Sep. 2021 by Sandra

Hi Susan, Thankyou for your review. Our maintenance team will attend to this apartment and make necessary repairs as soon as possible. I was unaware that you were unhappy, if I knew I would have attended to this during your stay. My apologies Susan.

Property Features

As a guest of The Lakes Resort Cairns, you'll find 4 outdoor swimming pools, an outdoor tennis court, and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and gift shops/newsstands are also featured at the family-friendly The Lakes Resort Cairns. Limited free parking is available on a first-come, first-served basis. This 4-star Cairns hotel is smoke free.

  • 50 guestrooms or units
  • 3 levels
  • 18 buildings
  • Poolside lounge chairs
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 4
  • Children's pool
  • Separate living room
  • Free WiFi
  • Outdoor tennis courts - 1
  • Kitchen
  • Grocery/convenience store
  • Playground on site
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Train station: Cairns Station (3.5 km / 2.2 mi)
  • Parking: Free self parking

Room Amenities

The Lakes Resort Cairns offers 50 air-conditioned accommodations with private pools and washers/dryers. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. LED televisions come with digital channels. Additionally, rooms include safes and irons/ironing boards. Housekeeping is offered weekly and hypo-allergenic bedding can be requested.

  • Private pool
  • In-room kitchen
  • Washer and dryer
  • LED television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Kitchenware
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan

Food & Drink

Taste of Thai - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday - Sunday: 8:30 AM - 2:00 PM
Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday - Sunday: 8:30 AM - 2:00 PM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and Barclaycard. Cash is not accepted. The property is professionally cleaned. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Lakes
  • Cairns Lakes Resort
  • Cairns Resort
  • Lakes Resort Cairns Cairns North
  • Lakes Cairns Resort
  • Lakes Resort Cairns
  • Resort Cairns
  • Lakes Cairns Cairns North
  • The Lakes Resort Cairns Hotel
  • The Lakes Resort Cairns Cairns North
  • The Lakes Resort Cairns Hotel Cairns North
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.