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3.8 out of 5

"We checkin at 2pm, room still not available. Family room is big and nice. Swimming pool is a little small. " More

By a verified traveller on Fri 02 Feb 2024

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Hotel Description

Mercure Cairns places you in the center of Cairns, steps from Cairns Performing Arts Centre and within a short 5-minute stroll of Cairns Esplanade. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

The restaurant, The Stanley, serves local cuisine and is open for breakfast and dinner. A meeting room and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Each morning full breakfast is served between 6:30 AM and 9:30 AM. There's also the convenience of an airport shuttle.

Places within a 5-minute walk of this 4-star Cairns Central Business District hotel include JUTE Theatre Company and Center of Contemporary Arts.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$152* Per night/room 25 Mar. - 26 Mar.

Family Room, Multiple Beds (1 Queen and 2 Singles)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Loft, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Cairns ratings based on 14 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Cairns

Everyone (3) Couples (5) Family (3)
4 out of 5
We checkin at 2pm, room still not available. Family room is big and nice. Swimming pool is a little small.

Posted by on 2 Feb. 2024

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2 out of 5
The member of the staff that did my check-in and check-out was rude and arrogante with no skill to work at a front desk. Mercure Cairns is also quite expensive comparatively with other hotels that provide better accommodation, nicer pools and common areas for similar price or less. The lift was broken during my stay. Car park is an extra cost whilst most of the hotels of similar category in Cairns provide free parking.

Posted by on 11 Jan. 2024

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4 out of 5
Close to esplanade with all the eateries which was so handy for the one night

Posted by on 6 Dec. 2023

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5 out of 5
Close to everything in walking distance.

Posted by on 13 Nov. 2023

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5 out of 5
The Mercure is well positioned, only a short walk to the Esplanade and the train station for our trip to Kuranda. The staff were lovely, we had dinner 2 nights, having the specials available on those nights which we enjoyed. We also had breakfast 3 mornings which we also enjoyed. The meals/pool area was a great place to relax. Overall we were very happy with our stay and would stay again when next visiting Cairns.

Posted by on 7 Oct. 2023

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2 out of 5
Dated, noisy but convenient location for the aquarium and night markets. I personally won't stay here again as there are plenty of other options for a cheaper price

Posted by on 24 Sep. 2023

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5 out of 5
Pleasant Stay well priced.

Posted by on 17 Sep. 2023

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3 out of 5
Room very nice service poor

Posted by on 9 Sep. 2023

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4 out of 5
It’s location.

Posted by on 31 Jul. 2023

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4 out of 5
Convenient to esplanade and town. Parking was on street only but room was clean and tidy - smallish bathroom but did the job

Posted by on 30 Jul. 2023

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available. WiFi is free in public spaces. An outdoor pool, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Mercure Cairns. An airport shuttle (available on request) is available for a fee. This 4-star Cairns hotel is smoke free.

  • 75 guestrooms or units
  • 3 levels
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Separate dining area

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Cairns Station (1.2 km / 0.7 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Mercure Cairns offers 75 air-conditioned accommodations with minibars and espresso makers. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Espresso maker
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 9:30 AM.

The Stanley - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Mercure Cairns offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30 per day.
  • Cribs (infant beds) are available for AUD 20.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser use by guests actively encouraged

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 19–27 per person
  • Airport shuttle fee: AUD 15 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 10:00 AM and 2:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per stay
  • Rollaway bed fee: AUD 30 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns ibis Styles
  • ibis Styles Cairns
  • ibis Styles Hotel Cairns
  • All Seasons Cairns
  • ibis Styles Cairns Hotel
  • ibis Styles Cairns
  • Mercure Cairns Hotel
  • Mercure Cairns Cairns
  • Mercure Cairns Hotel Cairns

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.