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4.2 out of 5

"Great location. Very good front of house. Nice room with a view and all facilities fine. Excellent choice at breakfast but very sad that no proper re ... " More

By a verified traveller on Thu 15 Feb 2024

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Hotel Description

At Cairns Harbourside Hotel you'll be within just a 5-minute stroll of Cairns Esplanade and within 30 minutes of Cairns Night Markets. Highlights at this hotel include in-room free WiFi, balconies, and LCD TVs.

The restaurant, Harbourside Bar & Kitchen, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Natural Wine Bar is the hotel's own wine bar, serving drinks along with brunch and lunch. Enjoy the outdoor swimming pool and pool loungers. 2551 square feet (237 square meters) of event facilities include 4 meeting rooms and conference space. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a free shopping center shuttle.

Places within a 30-minute walk of this 4-star Cairns North hotel include Mount Whitfield Conservation Park and Centenary Lakes Botanic Gardens.

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$123* Per night/room 8 Apr. - 9 Apr.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

One King & One Single Standard with Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cairns Harbourside Hotel ratings based on 369 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cairns Harbourside Hotel

Everyone (222) Couples (84) Business (1) Family (47) Other (1)
5 out of 5
Great location. Very good front of house. Nice room with a view and all facilities fine. Excellent choice at breakfast but very sad that no proper restaurant Sunday, Monday, Tuesday or Wednesday.

Posted by on 15 Feb. 2024

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3 out of 5
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Posted by on 6 Feb. 2024

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Comment from Hotel Management

17 Mar. 2024 by Kristy - Director of Sales and Marketing

Hi RodThank you for your rating of Cairns Harbourside Hote on Wotif.... With little detail to go on, it is a bit tricky to reply, however on behalf of the hotel we thank you for choosing to stay with us and hope to welcome you back when you are next in Cairns.

5 out of 5

Posted by on 26 Oct. 2023

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Comment from Hotel Management

30 Nov. 2023 by Mathew

Thank you, Susan for taking the time to review your stay with us and we ae happy that enjoyed your stay.

5 out of 5
Perfect description on all levels of our stay . If anything i would say the on sute restaurant is not open daily.

Posted by on 2 Oct. 2023

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Comment from Hotel Management

30 Nov. 2023 by Mathew

Thank you for your us, Richard and happy that you had a perfect stay with us, we hope to see you again soon.

5 out of 5
Friendly staff, good place for kids, convenient location, great views

Posted by on 24 Sep. 2023

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Comment from Hotel Management

29 Sep. 2023 by Mathew

Thank you for taking the time to Review your stay with us

1 out of 5
Booked tge wrong date by accident and they wouldnt change it or anything to help me out. I booked and rang then stright away for no help at all

Posted by on 13 Sep. 2023

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5 out of 5
very cosy and staff were excellent

Posted by on 30 Aug. 2023

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4 out of 5

Posted by on 31 Jul. 2023

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5 out of 5

Posted by on 30 Jul. 2023

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Comment from Hotel Management

10 Aug. 2023 by Holiday Inn- Megan

Thanks Maurizio! We are so pleased you enjoyed your stay with us at the Holiday Inn Cairns Harbourside!

4 out of 5

Posted by on 23 Jul. 2023

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About the Holiday Inn Cairns Harbourside, an IHG Hotel

Location 209-217 The Esplanade, Cairns North, QLD 4870

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2551 square feet (237 square meters) and includes conference space. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Cairns Harbourside Hotel. The hotel can provide concierge services and wedding services. Self parking is free. This 4-star Cairns hotel is smoke free.

  • 173 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2551 sq ft of conference space
  • 237 sq m of conference space
  • Built in 1986
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Cairns Station (2.6 km / 1.6 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Free self parking

Room Amenities

Cairns Harbourside Hotel offers 173 accommodations with MP3 docking stations and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. A pillow menu is available. 108-cm LCD televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

Harbourside Bar & Kitchen - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Natural Wine Bar - This poolside wine bar specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Children stay free
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 30.00 for adults and AUD 17.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Harbourside
  • Cairns Mercure
  • Cairns Mercure Harbourside
  • Harbourside Cairns
  • Mercure Cairns
  • Mercure Cairns Harbourside
  • Mercure Harbourside
  • Mercure Harbourside Cairns
  • Mercure Harbourside Hotel
  • Mercure Harbourside Hotel Cairns
  • Holiday Inn Cairns Harbourside Hotel
  • Holiday Inn Harbourside Hotel
  • Holiday Inn Cairns Harbourside

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.