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4.2 out of 5

"Service etc great but having to park on the street overnight a bit concerning " More

By a verified traveller on Sun 12 Nov 2023

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Hotel Description

Bay Village Tropical Retreat & Apartments puts you in the heart of Cairns, within steps of Cairns Esplanade and Cairns Base Hospital. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Continental breakfast is available daily between 6:30 AM and 9:30 AM. There's also limited parking, along with the convenience of car rentals on site.

Places within a 5-minute walk of this 3.5-star Cairns North hotel include Cairns Esplanade Charles Street Parkland and Cairns Private Hospital.

Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$126* Per night/room 31 Mar. - 1 Apr.

Standard Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Bay Village Tropical Retreat & Apartments ratings based on 215 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bay Village Tropical Retreat & Apartments

Everyone (110) Couples (38) Business (1) Family (44)
4 out of 5

Posted by on 4 Jan. 2024

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4 out of 5

Posted by on 10 Dec. 2023

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4 out of 5

Posted by on 27 Nov. 2023

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5 out of 5
Service etc great but having to park on the street overnight a bit concerning

Posted by on 12 Nov. 2023

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3 out of 5
Clean and comfy bed

Posted by on 22 Oct. 2023

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4 out of 5
Clean and tidy and reasonable price. Great as it was self contained. Restaurant excellent. Only complaint was lack of parking - advertised as onsite parking but parking available was so limited it was impossible to use. Parked on the street and ended up with a ding in my door from somebody opening their door into mine

Posted by on 25 Sep. 2023

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1 out of 5
This is not a quiet place to stay. People permanently live in half of the rooms. They were stomping around upstairs till late hours of the night and again early in the morning. The couches were filthy. There was pubic hair in the main shower. The bed was rock hard. The blankets provided were disgusting and thin. Pillows were hard, flat and felt very old. We are not fussy people at all and actually stayed here 2 years ago. 2 yrs ago it was great. Its not good anymore. Horrible experience. I was that exhausted from no sleep for 2 nights that we left a day early to a place half the price and beautiful clean rooms that were very comfy. Dont stay here if you want sleep.

Posted by on 22 Sep. 2023

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2 out of 5
We stayed on room 103 and the noise was unbearable as it is located next to the check in counter and access for guests. Inside there is a step up to the bathroom which is not highlighted to easy notice when it is dark hence could be a trip hazard fir the older generation

Posted by on 12 Sep. 2023

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3 out of 5
The hotel was close to the airport.

Posted by on 18 Aug. 2023

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4 out of 5

Posted by on 14 Aug. 2023

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About the Bay Village Tropical Retreat & Apartments

Location 227 Lake Street, Cairns North, QLD 4870

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a library, and a terrace are also featured at the business-friendly Bay Village Tropical Retreat & Apartments. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Cairns hotel.

  • 82 guestrooms or units
  • 2 levels
  • 3 buildings
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Cairns Station (2.5 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

Bay Village Tropical Retreat & Apartments offers 82 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • Television
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 9:30 AM.

Bay Village Tropical Retreat & Apartments has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:30 PM

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving outside of normal check-in hours should use the exterior telephone at this property to request check-in assistance upon arrival.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 29.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 15 for adults and AUD 10 for children
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 29.0 per night
  • Credit card charges are subject to a surcharge of 1.51 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Village Retreat
  • Bay Village Tropical
  • Bay Village Tropical Retreat
  • Bay Village Tropical Retreat Cairns North
  • Bay Village Tropical Retreat Hotel
  • Bay Village Tropical Retreat Hotel Cairns North
  • Bay Village Tropical Retreat Apartments Cairns North
  • Bay Village Tropical Retreat Apartments
  • Bay Village Tropical Retreat Apartments
  • Bay Village Tropical Retreat & Apartments Hotel
  • Bay Village Tropical Retreat & Apartments Cairns North
  • Bay Village Tropical Retreat & Apartments Hotel Cairns North

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.