The room was quite small and the access to the shower was awkward with a sloping bath. We found a condom wrapper on the floor when we separated the beds. The staff were polite and helpful but not outwardly friendly. Parking was available but difficult. Excellent location!
Booked with wotif requesting an odour free and quiet room. We entered to find a very strong lemon smell used to apparently mask cigarette odour. They offered another room but it had an aven stronger lemon smell. It really was outrageous. They sent in the house keeping people with a deodoriser. It seemed better. Next morning and every day after we dealt with cigarette smell prominent in the room and hallway. They only offered another room but the smell was coming through the air conditioner and in the washing. We noticed ash on the windowsill. They should have refused our booking in the first place as management was well aware of guest smoking everywhere in the hotel. Toilet malfunction as well but fixed promptly. Next door toilet flush could be heard in our room. Walls are not soundproof nor the ceiling as we were kept awake by footsteps above and TV and talk next door on both sides. A miserable experience In a revamped old premises that is not up to task. Manager did not respond to our comments the night before we left, as he had opportunity to phone us. Staff could not help us and they made no allowance for our suffering. Sercotel basically ruined our 5 day stay in Granada. We wee forced to stay out till late to avoid the room. My wife had to take painkillers every night due to the stench.
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