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4.8 out of 5

"Fantastic location, very helpful staff and great facilities. Perfect for a short stay in Penang. " More

By a verified traveller on Sun 01 Oct 2023

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Hotel Description

A luxury stay in the heart of George Town awaits you at Eastern And Oriental Hotel. Within a 30-minute stroll, you'll find KOMTAR and Penang Times Square. Highlights at this family-friendly hotel include 4 restaurants, 2 outdoor swimming pools, and a full-service spa.

A pampering day can include hot stone massages and Thai massages. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, kids' swimming pool, pool loungers, and lifeguards on site. Plus you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Downtown George Town hotel, you'll be 2 km (1.3 mi) from Gurney Drive and 3.6 km (2.2 mi) from Gurney Plaza.

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$278* Per night/room 16 Apr. - 17 Apr.

Georgetown Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Studio Suite Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Suite Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Writers Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Eastern And Oriental Hotel ratings based on 12 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Eastern And Oriental Hotel

Everyone (8) Couples (2) Family (2)
5 out of 5
Fantastic location, very helpful staff and great facilities. Perfect for a short stay in Penang.

Posted by on 1 Oct. 2023

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4 out of 5
Amazing building with great history but lack of staff has made it slip in standards. Fridge was not clean and didn't work. Had to be replaced on first day. Lumpy mattress was not replaced just another padded cover put on. We stayed for 12 nights so that was bad. Main breakfast bufffet area a bit chaotic due to not enough staff. Pool area great, Planters Restaurant for breakfast was excellent. Reception staff very helpful. Chefs are exceptional. We love the hotel as a destination but costs do not reflect value for money until that 5 star magic returns.

Posted by on 22 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by The Management

Dear Valued Guest, Many thanks for your feedback on your recent stay with us. We appreciate your honest comments about the shortfall in various areas and we have taken up your points with the Department Heads to ensure that we improve. On a positive note, we are happy to know that you liked the pool area, the breakfast at Planters was excellent, reception staff was helpful and the chefs were exceptional. We hope to welcome you back again in the near future. Kind regards, The Management

5 out of 5
Old colonial charm -very elegant

Posted by on 9 Jun. 2022

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Comment from Hotel Management

10 Jun. 2022 by The Management

Dear Valued Guest, Thank you for staying with us. It was a pleasure having you as our guest and we look forward to welcoming you back again. Kind regards, The Management

5 out of 5

Posted by on 23 Nov. 2019

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5 out of 5
The staff team work and ever willing desire to please the patrons is second to none. Passionately led in the kitchen by Chefs Kaali, Abdullah and Tamil the dining experience is second to none. The general manager Christoph is exemplary also and the front office team is incredibly personal. There is no weak link here. The room is spotless with the best view and this is the premier place in Penang Michael and Alana Hyde

Posted by , from Sydney on 17 Jun. 2019

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Comment from Hotel Management

19 Jun. 2019 by The Management

Dear Valued Guest, Thank you for sharing your recent stay experience with us. It is really great to read your positive feedback as it is always a pleasure to hear from a satisfied guest. The team would be more than delighted to know that have gone the extra mile in making your stay special. We certainly look forward to welcoming you back in the near future. Kind regards, The Management

5 out of 5
Absolutely beautiful. Quiet. Room was totally dark at night which was great for sleeping. Outstanding buffet breakfast. excellent service. Friendly staff. Great room facilities.

Posted by on 22 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by The Management

Dear Valued Guest, Thank you for staying with us. It is a pleasure to know that you had an overall excellent stay experience and we look forward to welcoming you back in the near future. Kind regards, The Management

5 out of 5
Third time we have stayed here in 7 years and return to the E and O each time. Stayed in the newer Victory Annexe this time and could not really fault it.

Posted by on 18 Jan. 2019

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Comment from Hotel Management

18 Jan. 2019 by The Management

Dear Valued Guest, Thank you for returning to stay with us on your 3rd visit. Glad to know that you enjoyed your stay at the Victory Annexe and we look forward to welcoming you back soon for another great stay. Kind regards, The Management

5 out of 5
Our third visit, as always, a very enjoyable stay.

Posted by on 3 Dec. 2018

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Comment from Hotel Management

3 Dec. 2018 by The Management

Dear Valued Guest, Thank you for returning to stay with us on your 3rd visit. It is nice to know that you have had an enjoyable stay and we look forward to your return. Kind regards, The Management

5 out of 5
Excellent location for us foodies. The staff were friendly and helpful. Highly recommended.

Posted by , from Australia on 16 Nov. 2018

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Comment from Hotel Management

21 Nov. 2018 by The Management

Dear Valued Guest, Thank you for staying with us. It was a pleasure having you as our guest and we look forward to welcoming you back in the near future. Kind regards, The Management

5 out of 5
Allocated a corner room( not the corner suite as far as I know), Room 1501, which had marvellous views of the Malacca Straits and the city from 2 balconies with amazingly spacious rooms and a double sized bathroom! The infinity pool (with deck chairs) on the 6th floor was simply breathtaking. Loved the free drinks and snacks every day from 5-6pm. Breakfasts were scrumptious but didn’t eat in the restaurants as a bit pricey, preferring to eat in the Hawker stalls elsewhere.

Posted by , from Melbourne, Australia on 4 Nov. 2018

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Comment from Hotel Management

5 Nov. 2018 by The Management

Dear Valued Guest, Thank you indeed for staying with us. We are delighted to know that you have thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards, The Management

About the Eastern And Oriental Hotel

Location 10 Lebuh Farquhar, George Town, Penang 10200

Property Features

Eastern And Oriental Hotel offers its guests a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business center and 10 meeting rooms are available. Event space at this hotel measures 7535 square feet (700 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the luxury Eastern And Oriental Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star George Town hotel.

  • 232 guestrooms or units
  • 16 levels
  • 2 buildings
  • 4 dining venues
  • 3 coffee shops
  • 7535 sq ft of conference space
  • 700 sq m of conference space
  • Built in 1885
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - surcharge

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Eastern And Oriental Hotel offers 232 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Safe
  • Bathrobes
  • Slippers
  • Bidet
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Eastern And Oriental Hotel has 4 restaurants on site.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 1
  • Couples treatment rooms
  • Massages
  • Hot stone massage
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:00 AM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Eastern And Oriental Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 350.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Eastern And Oriental Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Service animals not allowed
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 88 for adults and MYR 60 for children
  • Airport shuttle fee: MYR 302.10 per vehicle (one-way, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 350.0 per night
  • A facilities fee includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eastern & Oriental Hotel
  • Eastern & Oriental Hotel Penang
  • Eastern Oriental Hotel Penang
  • Eastern Oriental George Town
  • Eastern Oriental Penang
  • Oriental Eastern
  • Eastern & Oriental Hotel Penang/George Town
  • Eastern And Oriental Hotel
  • Eastern Oriental Georgetown
  • Eastern And Oriental
  • Eastern Oriental Hotel
  • Eastern And Oriental Hotel Hotel
  • Eastern And Oriental Hotel George Town
  • Eastern And Oriental Hotel Hotel George Town

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.