4.4 out of 5

"Great place to stay... It could do with a room service option. " More

By a verified traveller on Thu 22 Feb 2018

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Hotel Description

A luxury stay in Brisbane awaits you at Oaks Charlotte Towers. Within a short 5-minute stroll, you'll find St. Stephens Cathedral and Brisbane Riverside Markets. Highlights at this property include an outdoor swimming pool, an indoor swimming pool, and in-room kitchens.

Flat-screen TVs with cable channels are featured in all 258 apartments, and you can enjoy washers/dryers, balconies, and WiFi. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. DVD players, hairdryers, and irons/ironing boards are also available.

The restaurant, Pane Vino Italian, is open for lunch and dinner. Enjoy the fitness centre and sauna. Added amenities include WiFi in public areas, a terrace, and barbecue grills. There's also the convenience of self parking.

Places within a short walk of this 4.5-star Brisbane Central Business District property include Queen Street Mall and MacArthur Museum Brisbane.

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max
$129 per night

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Executive Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom (B&B)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Executive Room, 1 Bedroom (B&B)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Apartment, 2 Bedrooms (B&B)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Oaks Charlotte Towers ratings based on 994 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5
Great place to stay... It could do with a room service option.

Posted by , from Gold Coast on 22 Feb 2018

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4 out of 5

Central location

Great room and perfect location to access all Brisbane city has to offer, only downside was only 1 lift was working

Posted by on 15 Feb 2018

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5 out of 5

Clean, comfortable rooms

Pros: Close proximity to CBD. Comfy bed
Very handy to CBD. Very comfy bed. Staff were very attentive and followed up to make sure everything was okay with our room and our stay.

Posted by on 11 Feb 2018

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3 out of 5

Lift not working (Again!)

Pros: Lap pool
Cons: Lifts
This hotel has four lifts - two lifts serving half the hotel each. This is the second time I've stayed here and one of the lifts was not working. This means there is one lift servicing half the hotel and the waits for a lift are very long. I waited 8 minutes once to get a lift to my floor. Another time I got a lift quite quickly but it stopped at almost every floor on the way down (because everyone was waiting for the lift) and took 10 minutes to get from floor 24 to the ground. Really unsatisfactory and unprofessional. The hotel needs to take a good look at it's policy and needs to do some preventive maitenance on its lifts and to ensure the lift company is holding parts in stock. It is an option to reprogram the lift and allow all lifts to cover all the hotel. This would at least allow 3 lift to service a larger number of customers and would provide better service than abandoning half the clientele to poor service.

Posted by on 11 Feb 2018

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5 out of 5

Close to everything

Location was the absolute best! Great coffee places downstairs, restaurants nearby and a short walk to queen street. Our bed was the comfortiest bed we’ve ever had. We had a one bedroom apartment and the kitchen was a great size. The added separate laundry was devine. Thank you

Posted by , from queensland on 29 Jan 2018

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5 out of 5

Nice clean apartment with friendly staff

Pros: Good location and within easy walking distance of Central Station Pools and Gym Helpful staff
Location: Good location and within easy walking distance of Central Station Short walk to Botanical Gardens and Queen Street Mall.
My family and I has a great stay in Jan 2018. The room was ready for an early check in and was clean and neat. The staff were helpful and accommodated storage of our luggage after we checked out, as we had an evening flight. Linen and bedding was very comfortable. The gym and pool facilities were very good. Highly recommended.

Posted by , from Perth on 25 Jan 2018

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4 out of 5

Perfect position. Very close to shops and restaura

Great accomodation Friendly staff and perfect position. Close to shops and restaurants

Posted by , from Sydney on 10 Jan 2018

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4 out of 5

Convenient and economical

Nice location and very convenient at a good price. Reasonable condition rooms with limited views but lacks attention to detail. Missing glassware, broken toilet roll holder, broken washing machine hose, days where towels not replaced, broken bin in bathroom, mould in shower, no bathroom products. Lifts took ages when arriving and departing. Nice and friendly staff.

Posted by , from Canberra, Australia on 9 Jan 2018

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4 out of 5

Good hotel, well located

Apartment was as a good size and had a great view from the 42nd floor. Very well located and only let down by the failure of house keeping and FOH staff in servicing the room.

Posted by , from Auckland on 6 Jan 2018

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4 out of 5

value for money and clean.

Pros: Very clean seems new, all amenities needed and nice staff. The Air conditioning in the rooms were very well.
Cons: -Air conditioning in hallways and lifts! -Hand towels would be handy too. -A bigger TV especially in the bedroom & on the wall in front of the bed!
Location: In the city, a couple of blocks from Queen St. Mall, 1 1/2 blocks from Eagle street - lots of good restaurants there, & City Cat stop.
- The bathroom is not an en-suite - you have to walk out the bedroom and through the living room and around to get to it. - Full kitchen is handy , amenities in the kitchen are excellent and clean. -There is a washing machine, dryer, hair dryer and iron if needed. - Has a balcony as well. Note the following if it's important to you:- 1. The TV is only a 32" in the living room and tiny one (as small as a computer monitor) in the bedroom at a terrible angle to view it - on the right hand wall of the bed - so very uncomfortable to watch even if you can see that far it's so small 2. No in room safe. 3. the lifts are slow and often only one working due to the cleaners using the one of 2 available to your floor. 4. THE LIFTS and HALLWAYS ARE NOT AIR CONDITIONED AND HONESTLY FEELS LIKE A SAUNA!!! It was horrible-especially coming from a high floor it took ages, stopping on the way, it was shocking, i would actually hate to think what would happen if you got stuck!! This may sound trivial - but one elevator ride and you will see what i mean!!!!! 5. just in case you need to know - they supply toilet paper, tissues, 2 face washers and 2 bath towels (no hand towels), a shampoo, a conditioner and 2 bars of soap for the basin and the shower. So no shower caps, or moisturisers for the women who want to know. The staff are professional and courteous. The rooms are clean and fresh. The bed was comfortable.

Posted by , from Melbourne, Australia on 3 Jan 2018

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About the Oaks Charlotte Towers

Location 128 Charlotte St, Brisbane, QLD 4000

Property Features

Oaks Charlotte Towers offers its guests an indoor pool, an outdoor pool, a sauna, and a fitness centre. WiFi is available in public spaces for a fee. A terrace, a BBQ, and dry cleaning/laundry services are also featured at the luxury Oaks Charlotte Towers. For a fee, parking is available.

  • 1 building
  • 258 guestrooms or units
  • 44 levels
  • 1 conference room
  • Dry cleaning
  • Storage area for luggage
  • Terrace
  • BBQ grill(s)

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Kitchen
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Brisbane, QLD (BNE) (20.1 km / 12.5 mi)
  • Train station: Brisbane Central Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Charlotte Towers offers 258 forms of air-conditioned accommodation with washers/dryers and DVD players. Rooms open to balconies. Accommodation at this 4.5-star apartment has kitchens with full-sized refrigerators/freezers, stovetops and microwaves. Bathrooms include a shower and a hairdryer. Brisbane's apartment provides wireless Internet access for a surcharge. Flat-screen televisions come with cable channels.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Shower
  • Hairdryer
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Pane Vino Italian – This restaurant serves lunch and dinner.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note this property charges a fixed percentage fee on credit and debit card transactions. For details, please contact the hotel using the number provided in the booking confirmation.

  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD75.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 18.0 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Self-parking fee: AUD30.00 per day
  • Crib (infant bed) fee: AUD20.0 per night
  • Rollaway bed fee: AUD44.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Charlotte Towers Apartment Brisbane
  • Oaks Charlotte Towers Apartment
  • Oaks Charlotte Towers Brisbane
  • Oaks Charlotte Towers
  • Oaks Charlotte Towers Hotel Brisbane