4.5 out of 5

"I was stuck at the airport and asked if I could get an earlier checkin and was allowed, staff were very accommodating, menu had a wide selection and f ... " More

By a verified traveller on Tue 17 Apr 2018

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Hotel Description

A luxury stay in Brisbane Airport awaits you at Novotel Brisbane Airport. You'll be 10.7 km (6.6 mi) from Queen Street Mall and 11.2 km (7 mi) from Roma Street Parkland. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and a free area shuttle.

All 157 rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, coffee/tea makers, and free newspapers. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like free toiletries. In-room massages, safes, and hairdryers are also available.

The restaurant, Catalina Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the 24-hour fitness centre and sauna. 1292 square feet (120 square metres) of event facilities include conference centres, and other business amenities include a business centre. Added amenities include WiFi in public areas, a 24-hour front desk, and a computer station. Each morning buffet breakfast is served between 5:30 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 20-minute drive of this 4.5-star Brisbane Airport hotel include Suncorp Stadium and Brisbane Convention and Exhibition Centre.

Novotel Brisbane Airport ratings based on 998 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
I was stuck at the airport and asked if I could get an earlier checkin and was allowed, staff were very accommodating, menu had a wide selection and food was good and didn't take long to be received after order. 24/7 room service available.

Posted by on 17 Apr 2018

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18 Apr 2018 by Jason Pratt

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Family loved it. Great pool and location. Would recommend

Posted by on 15 Apr 2018

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16 Apr 2018 by Jason Pratt

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5 out of 5
Staff were great. Received a disabled shower as requested - that was really appreciated

Posted by on 14 Apr 2018

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Comment from Hotel Management

16 Apr 2018 by Jason Pratt

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Food was good also......................................................

Posted by on 10 Apr 2018

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16 Apr 2018 by Jason Pratt

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3 out of 5
Close to airport so convenient for that reason. Lots of mosquitoes, outside was smelly. Wifi was useless. Pool was very cold and not even chair/lounge to sit and relax on. Rooms very small.

Posted by on 9 Apr 2018

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Comment from Hotel Management

10 Apr 2018 by Jason Pratt

Thank you for staying with us, we will investigate and look into your concerns raised. We appreciate your feedback!

4 out of 5

Fantastic stop over

Excellent airport handy motel. Great shopping and restaurants walking distance.

Posted by on 8 Apr 2018

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Comment from Hotel Management

9 Apr 2018 by Jason Pratt

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3 out of 5
Lose to airport arrived 1.00am felt staff could of been more we coming and helpful

Posted by on 5 Apr 2018

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6 Apr 2018 by Jason Pratt

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4 out of 5
Great location for those very late airport arrivals. Staff very friendly and overall very nice.

Posted by on 2 Apr 2018

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Comment from Hotel Management

2 Apr 2018 by Jason Pratt

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5 out of 5
Enjoyed staying here , sfaff were fabulous particularly in the restaurant and the food was beautiful . Close to everything you need , shops etc . Overall great hotel .

Posted by on 1 Apr 2018

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2 Apr 2018 by Jason Pratt

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5 out of 5
Big spacious room. Everything was spotless. Beds very comfortable

Posted by on 19 Mar 2018

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Comment from Hotel Management

21 Mar 2018 by Jason Pratt

Thanks for staying with us. We appreciate your feedback!

Property Features

Novotel Brisbane Airport offers its guests an outdoor pool, a sauna, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. Business amenities include A business centre and a meeting room. Event space at this hotel measures 1292 square feet (120 square metres) and includes conference centres. The luxury Novotel Brisbane Airport also features dry cleaning/laundry services, 24-hour room service, and an Express check-in service. A round-trip airport shuttle (available during limited hours) is available for a fee. Parking is available for a fee. This 4.5-star Brisbane Airport hotel is smoke free.

  • 1 building
  • 157 guestrooms or units
  • 5 levels
  • 1292 sq ft of conference space
  • 120 sq. m of conference space
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free area shuttle
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: WiFi (surcharge)

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: Brisbane, QLD (BNE) (6.7 km / 4.2 mi)
  • Train station: Brisbane Toombul Station (3.3 km / 2 mi)
  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Novotel Brisbane Airport offers 157 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 5:30 AM to 10 AM.

Catalina Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

Airport shuttle service is available during limited hours. Contact the property in advance for details.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD29.50 per person (approximately)
  • Fee for wireless Internet in public areas: AUD 11 (for 60 minutes, rates may vary)
  • Airport shuttle fee: AUD6 per person (one-way)
  • Self-parking fee: AUD25 per night
  • An early check-in fee will be charged
  • A late check-out fee will be charged
  • Rollaway bed fee: AUD60 per stay
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Novotel Brisbane Airport offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.