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4.8 out of 5

"Easy check-in, friendly staff. " More

By a verified traveller on Tue 26 Mar 2024

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Hotel Description

A luxury stay in Brisbane awaits you at Alcyone Hotel Residences. You'll be 1.3 km (0.8 mi) from Eat Street Northshore and 5.3 km (3.3 mi) from DFO Brisbane. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment features free WiFi, a living room, and a flat-screen TV. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A rice cooker, Netflix, and a ceiling fan are also available. Weekly housekeeping is available.

Enjoy the gym and pool loungers. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. There's also the convenience of self parking.

Sights within a 10-minute drive of this 4.5-star Hamilton aparthotel include Roma Street Parkland and Queen Street Mall.

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$234* Per night/room 28 Apr. - 29 Apr.

Executive Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Alcyone Hotel Residences ratings based on 205 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Alcyone Hotel Residences

Everyone (127) Couples (39) Family (33)
4 out of 5
Easy check-in, friendly staff.

Posted by on 26 Mar. 2024

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4 out of 5
A good sized two bedroom unit. Clean and comfortable. Great facilities nearby as in cafes, restaurants and an IGA. Beds were very soft but comfortable. It is quite noisy as you can hear voices and doors closing in other rooms. It also under the flight path but isn’t unbearable. Polite staff. Easy parking but is not included in the room cost.

Posted by on 12 Mar. 2024

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Comment from Hotel Management

22 Mar. 2024 by Your Alcyone Team

Dear Tony,Thank you for staying and for your valued feedback.Happy to hear you enjoyed Alcyone and Portside precinct with it's many choices of restaurants and shops. We are located 10 mins from the airport so aircraft noise may occur. Rooms have double glazing to assist with road, air and guest noise.Kind Regards

5 out of 5
I loved the cleanliness.

Posted by on 3 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by Guest Services

Dear Hunter,Thank you. Will pass this on to our housekeeping team who do a great job in maintaining not only the rooms but common areas as well.Kind Regards

4 out of 5
Firstly, many, many thanks to Bernadette. She was extremely welcoming, warm and friendly at reception when I first arrived. She was also very helpful and attentive when we had problems with our leaking fridge. She also allowed us to have a later checkout of 1.5 hours, which was also very helpful. A couple of disappointments were not receiving our 2nd room clean (we declined the first but were told we would get a second) and no email reply (as requested according to the manager's email) to my completing the 'how did we go checking in' email from the manager regarding the fridge and dryer (that also needed some attention). Overall, we like Alcyone and would stay again. Thanks.

Posted by on 16 Feb. 2024

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Comment from Hotel Management

4 Mar. 2024 by Guest Services

Dear Greg,Thank you for staying and appreciate the valued feedback. Our 24hr desk is available for any queries or maintenance requests during your stay. Happy to hear Bernadette was able to assist you. In regards to your 2nd clean I have looked up your booking and it was noted that you had your do not disturb sign on the door. Housekeeping honour your wishes in this regard. Apologies your in house survey wasn't actioned. Will pass this on to our team.Thank you.Kind Regards

3 out of 5
Property was ok. Bedrooms were good, bathrooms were a bit eh, but ok.

Posted by on 27 Jan. 2024

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Comment from Hotel Management

3 Mar. 2024 by Guest Services

Hi Oliver,Thank you for your valued feedback. Sorry to hear the bathrooms weren't what you needed. If any assistance is needed during your stay that we could assist with our reception is 24hrs.Kind Regards

5 out of 5
Beautifully appointed room, lovely friendly staff & close to some great restaurants & IGA. Really enjoyed my stay & will definitely be booking again.

Posted by on 21 Jan. 2024

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Comment from Hotel Management

3 Mar. 2024 by Guest Services

Dear Bronwyn,Thank you for staying and for your wonderful feedback.See you again soon.Kind RegardsGuest Services

5 out of 5

Posted by on 15 Jan. 2024

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Comment from Hotel Management

11 Feb. 2024 by Your Alcyone Team

Thank you Lynette for your high rating.See you back another time.Kind Regards

5 out of 5
Lovely accommodation. Staff very helpful and friendly. Everything we needed is in the unit.

Posted by on 12 Jan. 2024

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Comment from Hotel Management

13 Jan. 2024 by Your Alcyone Team

Dear Johann,Thank you for your kind comments. Great to hear you were well looked after.Look forward to you returning again soon.Kind Regards

5 out of 5

Posted by on 12 Jan. 2024

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Comment from Hotel Management

13 Jan. 2024 by Your Alcyone Team

Dear Beth,Appreciate the high rating.Thank you.Kind Regards

5 out of 5
We really enjoyed our short stay. The rooms are really generous sizes and really well maintained. We went to Eat street for dinner and walked the river walk and had breakfast at the cafe near the entry. Will definitely be back again.

Posted by on 23 Nov. 2023

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Comment from Hotel Management

13 Jan. 2024 by Your Alcyone Team

Dear Emma,Thank you for your valued feedback and great to read you enjoyed your stay and Portside Hamilton area.We look forward to seeing you again soon.Kind Regards

About the Alcyone Hotel Residences

Location 35 Hercules Street, Hamilton, QLD 4007

Property Features

There's a coffee shop/cafe on site. WiFi is free in public spaces. Alcyone Hotel Residences offers its guests an outdoor pool and a fitness center. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Alcyone Hotel Residences. Parking is available for a fee. You'll have access to the health club at a partner property. This 4.5-star Brisbane aparthotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 16 levels
  • Built in 2017
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Brisbane Doomben Station (1.4 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Alcyone Hotel Residences offers 98 accommodations with washers/dryers and rice cookers. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 49-inch flat-screen televisions come with Netflix. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Separate bedroom
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Netflix
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Rice cooker
  • Electric kettle
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Free tea bags/instant coffee

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Cribs (infant beds) are available for AUD 10.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 15 per day
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.00 per night
  • Rollaway bed fee: AUD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alcyone Hotel Residences Hamilton
  • Alcyone Residences Hamilton
  • Alcyone Residences Hamilton
  • Alcyone Hotel Residences Hamilton
  • Alcyone Hotel Residences Aparthotel
  • Alcyone Hotel Residences Aparthotel Hamilton

You should know

  • Pool access available from 6 AM to 9 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.