4.4 out of 5

"We did not feel welcomed by staff, they were slightly rude and not happy. I had to ask both mornings for the discounted breakfast that was advertised ... " More

By a verified traveller on Sat 17 Mar 2018

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Hotel Description

A luxury stay in the heart of Spring Hill awaits you at Hotel Urban Brisbane. You'll find Brisbane Private Hospital a few steps away and Roma Street Parkland within a 10-minute stroll. Highlights at this hotel include in-room free WiFi, balconies, and LCD TVs.

Cable TV, coffee/tea makers, and in-room massages are featured in all 179 rooms. Minibars provide refreshments, and room service is also available. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Safes, hairdryers, and phones are also available.

The restaurant, Gazebo Bar and Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the outdoor swimming pool and 24-hour fitness centre. Other amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Each morning cooked-to-order breakfast is available. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Brisbane Central Business District hotel include St. Andrew's War Memorial Hospital and Queen Street Mall.

Room, 1 Queen Bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$109 per night

One Bedroom Urban Sweet

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Urban Brisbane ratings based on 995 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5
We did not feel welcomed by staff, they were slightly rude and not happy. I had to ask both mornings for the discounted breakfast that was advertised as They had entered the full rate into the system.

Posted by on 17 Mar 2018

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3 out of 5

Hotel is fine but carpark is a nightmare.

If you don't have a car you will really find the Hotel a great place but as regional visitors to Brisbane carparking is essential and the carpark at the Urban is very difficult to manouver and park in.

Posted by , from Dalby on 4 Mar 2018

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4 out of 5

great location

Pros: location
Cons: up date room
Location: beautiful gardens, train station to get to wherever you need to go with in walking distance.
just love to stay at the Urban as it is great location can walk to where ever you want to go , South Bank, Suncorp Stadium, movies. it has beautiful botanical gardens across the road, train station in walking distance. it has lovely Restaurant and bar. We usually stay there for long week ends. State of Origins and NRL games. Staff are just very friendly yeeehaaa xxx

Posted by , from Nth Qld Townsville on 26 Feb 2018

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5 out of 5
Good place to stay. What can I say everyone was friendly and helpful the rooms were well appointed were what I wanted. So I had a pleasant stay

Posted by , from Tinana QLD on 26 Feb 2018

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4 out of 5

Great position

Most comfortable beds and delicious restaurant food

Posted by on 17 Feb 2018

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4 out of 5

Pool was not working one day otherwise great stay

Pros: Close to everything had everything we needed
Cons: Update aircon
Location: Lots to do
Never been to Brisbane before found it very entertaining great places to eat casino movies plenty of shopping, did a lot of walking so nice at night

Posted by , from melb on 15 Feb 2018

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3 out of 5

Good rooms but difficult parking area.

Pros: Good, clean rooms.
Cons: Need to mention in hotel info about difficult parking area for big vehicles.
Location: Near city and close to most city things.
Overall had a good stay. Only struggled with the parking space which is very narrow and difficult to maneuver SUV's.

Posted by , from Toowoomba, Qld. on 13 Feb 2018

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3 out of 5

Dirty towel dramas/crazy car park

We got a good deal for an apparent 4.5 star hotel. The first room had a dirty towel left in the room. We were given the option to move, which we did. Later that night after having a shower I went to hang my towel behind the door and found yet another used towel already there. Cleaners need to do a more thorough job. The car park is a nightmare - don’t even attempt it if you have a big car with large turning circle. At least the hotel admits on its car park sign that it’s the worst hotel car park ever.

Posted by , from nsw on 13 Feb 2018

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3 out of 5

Needs work

Very close to the city. Staff were fantastic. The restaurant food was fabulous. Bed was very comfortable, room badly needed upgrading, mould in bathroom, shower leaked, carpet was very worn and needed replacing. Air conditioner temperature consistently changed. Patio tiles were lifted and could cause a hazard.

Posted by , from Townsville QLD on 12 Feb 2018

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4 out of 5

Location is great for access to Brisbane Private H

Pros: Location to city centre.
Cons: Drop parking fees for guests
Have stayed multiple times at the Urban over the last 3 years. It used to have no charge for Parking. This now is chargeable at $15.00 per day. I think Charges for Parking for guests to be very Rude,

Posted by , from sunshine coast on 5 Feb 2018

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Property Features

Hotel Urban Brisbane offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1475 square feet (137 square metres) and includes meeting rooms. Tour or ticket assistance, a BBQ, and a picnic area are also featured at the luxury Hotel Urban Brisbane. For a fee, parking is available. This 4.5-star Spring Hill hotel is smoke free.

  • 1 building
  • 179 guestrooms or units
  • 10 levels
  • 5 conference rooms
  • 1475 sq ft of conference space
  • 137 sq. m of conference space
  • Built in 1970
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Long-term parking (surcharge) , Self parking (surcharge)


  • Airport: Brisbane, QLD (BNE) (18.3 km / 11.4 mi)
  • Train station: Brisbane Central Station (1.5 km / 0.9 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Hotel Urban Brisbane offers 179 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and designer toiletries. Spring Hill's hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily.

Gazebo Bar and Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies


  • Check-in time starts at 2 PM
  • Minimum check-in age is 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD20 for adults and AUD10 for children (approximately)
  • Self-parking fee: AUD15 per night
  • Extended parking fee: AUD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.