4.6 out of 5

"The staff were pleasant and obliging. The breakfast spread was faultless. " More

By a verified traveller on Sun 10 Dec 2017

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at Capri by Fraser, Brisbane. You'll find Brisbane Botanic Gardens a few steps away and Brisbane Riverside Markets within a 10-minute stroll. Highlights at this hotel include a restaurant, an indoor swimming pool, and in-room kitchenettes.

You can enjoy LCD TVs with cable channels, and all 239 rooms feature free WiFi, espresso makers, and safes. In-room dining is convenient with amenities like kitchenettes and 24-hour room service. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include rainfall showerheads and bathrobes. Microwaves, hairdryers, and phones are also available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the 24-hour fitness centre and sauna. 1787 square feet (166 square metres) of event facilities include 2 meeting rooms and conference rooms, and other business amenities include a business centre. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 4.5-star Brisbane Central Business District hotel include Wintergarden and Queen Street Mall.

Studio Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max
$144 per night

One Bedroom Executive

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Executive

Bed Count 1 King Bed Maximum Occupancy 3 Max

Capri by Fraser ratings based on 377 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Nice hotel for a short inner city stay.

Location: Easy walk down Mary Street to the Eagle Street Pier and eateries.
The staff were pleasant and obliging. The breakfast spread was faultless.

Posted by on 10 Dec 2017

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5 out of 5

Oh My Gosh!! just amazing!!

Pros: Everything - location, service, amenities, food .room
Cons: nothing - rare but congratulations
Well...surprised at each opportunity - the staff could not be any more helpful with parking requirements (they were very much solution focused), services was friendly and outstanding - nothing too much trouble - gave us all the information we needed, room service menu desserts refined sugar free (just wow - excellent), breakfast was amazing (options and quality and service), rooms were very well appointed and very clean. Could not fault the hotel, staff or products on offer - just really pleasantly surprised - very rare to have a stay like ours!! Congratulations!

Posted by on 22 Nov 2017

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Comment from Hotel Management

25 Nov 2017 by Mariusz Tymosiewicz

Dear Sir or Madam, Thank you so much for your wonderful review. We pride ourselves in excellent customer service and words like yours serve as wonderful encouragement to the entire team. We look forward to welcoming you back to the hotel soon. Best regards, Mariusz Tymosiewicz General Manager

5 out of 5
Great place, staff were so helpful and courteous. Absolutely cannot fault the service here, the team really know how to make guests feel comfortable.

Posted by on 21 Nov 2017

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Comment from Hotel Management

25 Nov 2017 by Mariusz Tymosiewicz

Dear Sir or Madam, Thank you very much for sharing your wonderful review. I will happily pass your kind words on to my team. Best regards, Mariusz Tymosiewicz General Manager

4 out of 5
Very good hotel and the city CBS right on the door step. Room get neat and modern. Staff very friendly and very helpful.

Posted by , from Perth on 16 Nov 2017

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5 out of 5

Would stay here again.

Pros: Modern and clean.
Cons: Stronger lighting in bathroom.
Location: Great location for Queen St Mall, Eagle St Peir, Gardens, taxi ranks are close.
Modern rooms, very clean, location was excellent for proximity to mall and city facilities, taxi ranks nearby. Studio room perfect for a couple.

Posted by on 13 Nov 2017

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Comment from Hotel Management

21 Nov 2017 by Mariusz Tymosiewicz

Dear Sir or Madam, I am pleased to hear you enjoyed your stay at Capri by Fraser, Brisbane and we look forward to welcoming you back to the hotel soon. Best regards, Mariusz Tymosiewicz General Manager

5 out of 5
Last minute change to Capri by Fraser, did not disappoint..

Posted by , from Capalaba on 12 Nov 2017

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Comment from Hotel Management

21 Nov 2017 by Mariusz Tymosiewicz

Dear Prue, Thank you very much for staying with us. We work hard to make our guests happy and we appreciate your feedback! Best regards, Mariusz Tymosiewicz General Manager

5 out of 5

Great city hotel

Excellent place to stay close to everything. The service was great even allowing us to check in 2 hours early as we had flown in from Sydney

Posted by , from Sydney on 4 Nov 2017

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Comment from Hotel Management

9 Nov 2017 by Mariusz Tymosiewicz

Dear Grant, I am pleased to hear you enjoyed your recent stay at Capri by Fraser, Brisbane. Thank you very much for taking the time to share your feedback and I am happy to hear that we could ensure you enjoyed your stay to the fullest with an early check-in. We look forward to welcoming you back to the hotel soon. Best regards, Mariusz Tymosiewicz General Manager

4 out of 5

nice hotel in cbd

Pros: great for business client who needs a good desk, functioning wifi, good chair, quiet room, gym and helpful front desk. Lauren was 1st class good bath
Cons: restaurant menu, waiters
Location: central cbd so suited my purpose well
good rooms, everything works and is tidy and quiet. good gym restaurant a bit basic for the prices. menu for in room dining is better than the menu in the restaurant. waiters a L platers. my waitress was pulling skin pieces from her hand while she was standing at my table. reception staff very helpful room service very prompt

Posted by , from Gold Coast on 28 Oct 2017

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Comment from Hotel Management

7 Nov 2017 by Mariusz Tymosiewicz

Dear Willem, Thank you for choosing Capri by Fraser, Brisbane for your recent stay! Best regards, Mariusz Tymosiewicz General Manager

5 out of 5

Lovely modern hotel with great staff

Great stay, only issue was parking to check in as you cannot access the car park until after check in and there's only a drop off bay that fits approx 2 cars.

Posted by , from gold coast on 26 Oct 2017

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Comment from Hotel Management

5 Nov 2017 by Mariusz Tymosiewicz

Dear Jackie, Thank you for choosing Capri by Fraser, Brisbane for your recent stay! We hope to welcome you back soon. Best regards, Mariusz Tymosiewicz General Manager

2 out of 5
Cons: Customer Service Staff Training & Communication skills Our bathroom floor floods cause they have an open shower, no fall on the showerbase to waste
Staff service was so disappointing...... The first morning as we entered the Restaurant for breakfast, the man at front of staff took our room number and signed form to have breakfast charged back to room. Another female staff member came up to us whilst getting our coffees, asking what room number we were rudely then whilst we were eating came up with the breakfast booking list asking again what room number we were...... once again confirmed & she said it's not on here & again confirmed we had already done the paperwork with the man at the front counter had already taken our details & we signed. We watched her go back to him were he confirmed it's all done. Why she would take it upon herself to address this with us prior to discussing it with him. & by the way, it would have been nice of her to apologise to us, which clearly she found too hard!!!! We also had booked a room for our friends, they also joined us for breakfast which they had the wrong name noted to their room number. It get's better...... Our room bookings were all paid for, our friends ended up getting charged for their room again & we were charged twice for our mini bar purchases. Once at check out & again 3 hours after we had left They were training staff and clearly struggling with the system & processes...... We followed all this up with them, the info recorded on the system wasn't reflecting transactions, correspondence etc. It's like they knew they'd stuffed up serval times & amended it after we

Posted by on 22 Oct 2017

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Comment from Hotel Management

28 Oct 2017 by Mariusz Tymosiewicz

Dear Sir or Madam, Thank you for taking the time to provide us with your feedback. However, I am sorry to hear that our guest service did not meet your expectation on this occasion. Here at Capri by Fraser, Brisbane we pride ourselves on delivering a memorable experience for our guests. Rest assured that we will use your feedback to improve our service on all aspects mentioned. We would love the opportunity to welcome you back to Capri by Fraser, Brisbane. Most importantly to restore your faith in our brand. Best regards, Mariusz Tymosiewicz General Manager

Property Features

Capri by Fraser, Brisbane offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include A business centre and meeting rooms. Event space at this hotel measures 1787 square feet (166 square metres) and includes conference rooms. The luxury Capri by Fraser, Brisbane also features concierge services, on-site laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. This 4.5-star Brisbane hotel is smoke free.

  • 239 guestrooms or units
  • 18 levels
  • 2 conference rooms
  • 1787 sq ft of conference space
  • 166 sq. m of conference space
  • Built in 2015
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Kitchenette
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Brisbane, QLD (BNE) (20.5 km / 12.8 mi)
  • Train station: Brisbane Central Station (1.1 km / 0.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Capri by Fraser, Brisbane offers 239 forms of air-conditioned accommodation with laptop-compatible safes and espresso makers. Beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with Cable channels and pay-per-view films. Accommodation at this 4.5-star hotel has kitchenettes with microwaves. Bathrooms include a shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Microwave
  • Espresso maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Capri by Fraser, Brisbane has a restaurant on-site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 70 per day.
  • Cribs (infant beds) are available for AUD 20 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD29 for adults and AUD14.5 for children (approximately)
  • Self-parking fee: AUD40.00 per night
  • Valet parking fee: AUD45 per night
  • Crib (infant bed) fee: AUD20 per night
  • Rollaway bed fee: AUD70 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Promotions

Added Benefits

Book a stay in a "Studio Executive" room type and receive 2 minibar items daily and 2 bottles of water daily in-room.


Full details at check-in.