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3.7 out of 5

"Hard to say as there wasn't much snow for ski in ski out Definitely not enough space to hang up your clothes Rooms very average..won't go there agai ... " More

By a verified traveller on Wed 06 Sep 2023

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Hotel Description

At Duck Inn Mt Buller you'll be within steps of Mt. Buller Alpine Resort and Federation. Highlights at this ski hotel include in-room LCD TVs.

You can enjoy TVs with digital channels, and all 25 individually decorated rooms feature WiFi, in-room childcare, and coffee/tea makers. Pillowtop beds invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and free toiletries. Housekeeping is available on request.

Drakes Lounge is the hotel's own bar. Additionally, you'll find WiFi in public areas and ski storage. Each morning continental breakfast is served between 8:00 AM and 9:00 AM. There's also the convenience of a free ski shuttle.

Sights within a 10-minute walk of this 3.5-star Mount Buller hotel include Chamois Chairlift and Blue Bullet 1.

Standard Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Quadruple Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Queen Balcony Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Triple Balcony Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Balcony Room

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Duck Inn Mt Buller ratings based on 40 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Duck Inn Mt Buller

Everyone (29) Couples (5) Family (4)
3 out of 5
Hard to say as there wasn't much snow for ski in ski out Definitely not enough space to hang up your clothes Rooms very average..won't go there again

Posted by on 6 Sep. 2023

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Comment from Hotel Management

11 Sep. 2023 by Manager

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your recent stay didn't meet your expectations. We understand how important snow conditions, room quality, and storage space are for a satisfying ski vacation.While we can't control the weather, we do strive to provide the best possible experience for our guests. Your comments about the lack of snow and the issues with storage space are duly noted, and we will certainly take them into consideration for improvements in the future.We appreciate your honesty, as it helps us identify areas for enhancement. We hope you might consider giving us another chance in the future. Our team is always working hard to provide a memorable and enjoyable stay for our guests, and we'd love the opportunity to make it up to you. Thank you again for your valuable input.

5 out of 5
the view from the balcony is absolutely amazing!

Posted by on 21 Jul. 2023

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Comment from Hotel Management

31 Jul. 2023 by Manager

Thank you so much for sharing your positive review! We are delighted to hear that you had a wonderful experience enjoying the breathtaking view from the balcony. At our property, we take great pride in providing our guests with a memorable and awe-inspiring environment to relax and unwind.The panoramic scenery from the balcony is indeed one of our most cherished features. Whether it's a stunning cityscape, serene nature views, or a picturesque ocean horizon, we strive to offer our guests a visual treat that complements their stay with us.We truly appreciate your kind words and hope that the mesmerizing views from the balcony left a lasting impression on you. Should you plan to visit us again in the future, we eagerly await the opportunity to welcome you back to indulge in more spectacular sights and create new wonderful memories.Once again, thank you for taking the time to share your review. It means a lot to us and encourages our team to keep providing exceptional experiences to all our guests. If there is anything else we can assist you with or any feedback you'd like to share, please feel free to reach out. Have a fantastic day!

2 out of 5
The room was clean and comfortable in great condition. The breakfast supplied was terrible, cold pancakes, instant coffee and white bread for some toast. And during the day you couldn't access the bar or coffee machine whilst waiting for transports or having some down time. As a hotel and not serviced apartments I would expect more options available to you as there are no microwaves or fridges in the room. Overall disappointed.

Posted by on 1 Aug. 2022

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Comment from Hotel Management

1 Aug. 2022 by Manager

We are very please that you found the room clean, comfortable and in great condition. Our breakfast is exactly as advertised. It is disappointing that you expected something else. Fridge is available by request.

5 out of 5
Nice

Posted by on 24 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by Manager

Thankyou for your review. We are very glad that you enjoyed your stay.

4 out of 5
Very friendly helpful staff!!!

Posted by on 21 Jun. 2022

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Comment from Hotel Management

22 Jun. 2022 by Manager

Thankyou for your review. We are very glad that you found our staff friendly.

2 out of 5

Posted by on 13 Jun. 2022

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Comment from Hotel Management

31 Jul. 2023 by Manager

Thankyou for review.

4 out of 5
Rooms were nice and modern but basic. Ski rentals on site which is convenient. Short walk into the village. A good ‘no frills’ place if you don’t plan on spending a lot of time in the room

Posted by on 12 Jun. 2022

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Comment from Hotel Management

12 Jun. 2022 by Manager

Thankyou for your review. We are very glad that you enjoyed your stay.

1 out of 5

Posted by on 18 Jul. 2021

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Comment from Hotel Management

1 Aug. 2022 by Manager

We provide Alpine Accommodation facilitating the ski/snowboard experience. Our guests spend most of their time on the slopes. If you require spacious accommodation, please book an apartment rather than an Alpine Hotel Room.

4 out of 5

Posted by on 15 Sep. 2019

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Comment from Hotel Management

22 Sep. 2019 by Manager

Awesome.

4 out of 5

Posted by on 11 Sep. 2019

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Comment from Hotel Management

12 Sep. 2019 by Manager

Thankyou Anonymous

Property Features

For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. Duck Inn Mt Buller helps provide the perfect winter holiday with ski storage and ski equipment rentals. When the sun goes down, sip après-ski drinks in the hotel's bar. Public spaces have WiFi for a fee. This 3.5-star Mount Buller hotel is smoke free.

  • 1 building
  • 25 guestrooms or units
  • 3 levels
  • Built in 2013
  • Childcare (surcharge)
  • Ski equipment storage
  • Ski equipment rentals
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator (on request)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Transport

  • Property shuttles: Free ski shuttle

Room Amenities

Duck Inn Mt Buller offers 25 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 32-inch LCD televisions come with digital channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Mount Buller hotel provides wireless Internet access for a surcharge. Housekeeping is offered on request and refrigerators can be requested.

  • Pillowtop beds
  • LCD television
  • Digital channels
  • Refrigerator available
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (surcharge)
  • Housekeeping (on request)
  • Childcare in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 9:00 AM.

Drakes Lounge - Onsite bar.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property is located within a national park. An entry fee must be paid at the entrance to the park. A resort attendant will direct guests to drive to the general car park. An onsite taxi service will transport guests from the car park to the property.

The front desk at this property is open daily from 8:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 9:00 PM
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 5 for adults and AUD 5 for children
  • Fee for in-room wireless internet: AUD 5.00 per stay (rates may vary)
  • Fee for wireless internet in public areas: AUD 5.00 per stay (rates may vary)
  • Crib (infant bed) fee: AUD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Duck Inn Mt Buller
  • Duck Inn Mt Buller Mount Buller
  • Duck Mt Buller Mount Buller
  • Duck Mt Buller
  • Duck Inn Mt Buller Hotel
  • Duck Inn Mt Buller Mount Buller
  • Duck Inn Mt Buller Hotel Mount Buller

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.