- Check-in time starts at 3:00 PM
- Minimum check-in age is: 18
- Check-in time ends at anytime
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.
Schlosshotel Berlin by Patrick Hellmann offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.
- Children stay free
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- One child stays free
- Car recommended
- Debit cards not accepted
- Staffed front desk
- Carbon monoxide detector
- Smoke detector
- Grey water recycling system
- Security system
- Children stay free - maximum age 7
- Property is cleaned with disinfectant
- Staff wear personal protective equipment
- Protective clothing is available for guests
- Masks are available for guests
- Gloves are available for guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Social distancing measures are in place
- Contactless check-in is not available
- Property confirms they are implementing enhanced cleaning measures
- Individually wrapped food options are not available
- gap period enforced between guest stays 24 hours
- Staff temperature checks are conducted regularly
- Temperature checks are not available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is not available
- Property follows sanitisation practices of COVID-19 Guidelines (CDC)
- Guests must provide health documentation
- Guests must provide a negative COVID-19 test result
- Guests must provide proof of COVID-19 vaccination
- Negative COVID-19 test result must have been issued within a specific period before check-in: 48 hours
- Minimum age for negative COVID-19 test result requirement: 12
- Minimum age for proof of COVID-19 vaccination requirement: 12
- COVID-19 vaccine must have been received a minimum number of days before check-in: 14
- Property does not offer on-site COVID-19 testing
- Annual carbon offsets
- Comprehensive food waste policy
- Comprehensive recycling policy
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: approximately EUR 35 for adults and EUR 17.5 for children
- Airport shuttle fee: EUR 180 per vehicle (one-way, maximum occupancy 4)
- Pet fee: EUR 30 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: EUR 75.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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