- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern place
Nice modern hotel. The rooms vary greatly and no all are the same. Very clean and modern with waterfall showers. The area is walkable and safe.
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In the city center, Quentin XL Potsdamer Platz Hotel is in Berlin's Mitte neighborhood, an area with good shopping. Checkpoint Charlie Museum and Friedrichstadt-Palast are cultural highlights, and travelers looking to shop may want to visit Kurfürstendamm and Friedrichstrasse. Check out an event or a game at Mercedes-Benz Arena, and consider making time for Berlin Zoological Garden, a top attraction not to be missed. Our guests appreciate the hotel's central location.
Had multiple problems with this hotel. First off the man at check in wasn’t friendly or accommodating at all. Waited 2 hrs to check in for 3 pm because I arrived early (which is fine). Once it hit 3 pm I asked the same guy if the room was ready and he said one second (to go check, so I thought) and then he walked right past me and outside because his shift was over. So I go up to the desk and ask the lady who’s now at check in and she tells me they don’t have the list and there’s a delay. So I wait another 30 minutes and finally get a room (around 3:40). Next I was told they switched the room I’d be staying in. I was now going to be on a different floor (again that’s fine and I didn’t mind at that time) - a room is a room. Later I find out that the AC is not working in the room that they gave me and they can’t give me another room because they’re all booked! It was 26-28 degrees in the room and I had to ask for a portable fan - they didn’t suggest that as an option to cool down the room. The next day they tell me that if they can’t fix the AC then they’ll give us another room. We get back and guess what, it’s not fixed all they’ve done is open the windows and it wasn’t until I complained for 30 mins that they gave me a different room (I’m sure someone else checking in later got the broken AC room). The new room also had AC problems where as we couldn’t set it to the temperature we wanted but at least there was AC.