4.4 out of 5

"The hotel staff go above and beyond for service and whatever you need they are right there. " More

By a verified traveller on Sun 05 Nov 2017

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Hotel Description

A luxury stay in Nusa Dua awaits you at The Westin Resort Nusa Dua, Bali. You'll be within steps of Bali International Convention Center and within a short 5-minute stroll of Bali Nusa Dua Convention Centre. Highlights at this beach resort include 6 restaurants, 2 outdoor swimming pools, and a full-service spa.

LCD TVs with cable channels are featured in all 433 rooms, and you can enjoy free WiFi, free wired Internet, and balconies. Fridges and round-the-clock room service make in-room dining convenient. Nice touches to enhance your stay include soaking tubs and bathrobes, while premium bedding and down comforters invite a good night's rest. Sofa beds, separate bathtubs and showers, and coffee/tea makers are also available.

A relaxing day at Westin Heavenly Spa can include deep-tissue massages, body wraps, and body scrubs along with hydrotherapy and reflexology. The restaurant, Ikan Restaurant and Bar, serves seafood and is open for lunch and dinner. Vellada is the resort's own tapas bar, serving drinks along with dinner and light fare. Enjoy the free kids' club, health club, outdoor tennis court, and kids' swimming pool. A conference centre, meeting rooms, and a business centre are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also free valet parking, along with the convenience of a free area shuttle.

Places within a 15-minute walk of this 5-star Kuta Selatan resort include Pasifika Museum and Bali Collection Shopping Centre.

Deluxe Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$217 per night

Family Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Balcony, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Non Smoking (SW-M)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Pool Access

Bed Count 2 Full Beds Maximum Occupancy 3 Max

The Westin Resort Nusa Dua, Bali ratings based on 65 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Resort Nusa Dua, Bali

Everyone (26) Couples (9) Family (30)
2 out of 5

Average for five star rated hotel

Room smelled of heavy air freshener masking another smell probably smokers

Posted by , from perth wa on 7 Jan 2018

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Comment from Hotel Management

22 Jan 2018 by Alex Dietzsch Executive Assistant Manager

Dear james, We regret the standards of our service fell short of your expectations and please accept our sincere apologies. Hygiene and cleanliness are very important for us. I would like to assure you that we have taken your feedback seriously and that guest satisfaction is our number one priority. We have shared your feedback with our related department to ensure the consistency of our service delivery. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Bali. Alex Dietzsch Executive Assistant Manager

5 out of 5

Excellent service

The hotel staff go above and beyond for service and whatever you need they are right there.

Posted by on 5 Nov 2017

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Comment from Hotel Management

10 Nov 2017 by Bipan Kapur

Dear Anonymous, It is a pleasure to know that you were pleased with the attentiveness and friendliness given by our associates. It is our aim to elevate our guest experiences with personal and instinctive service and ensure our guest expectation is exceeded. There is nothing more satisfying than knowing that we were able to take care of you and give you such a memorable impression. We sincerely look forward to welcoming you back in the near future. Bipan Kapur Managing Director

5 out of 5

One of the best resorts i have stayed at

Pros: Position and Staff
The Westin Resort was an amazing place, we were upgraded to a suite which was so nice with views to the beach. The staff were amazing they went above and beyond, nothing was a problem they were so nice and helpful. The pool area was so nice and you always had a lounge chair available. The position of this resort is fantastic, so relaxed with the nice clean beach then a 10 minute walk and you can be out to the cheaper shops and massages. I will be back to see you again The Westin.

Posted by , from australia on 29 Oct 2017

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Comment from Hotel Management

8 Nov 2017 by Bipan Kapur

Dear michelle, It is a pleasure to know that you were pleased with the attentiveness and friendliness given by our associates. It is our aim to elevate our guest experiences with personal and instinctive service and ensure our guest expectation is exceeded. We are pleased to hear that you had some uplifting downtime enjoying the pool and other renewing facilities surrounding the resort and your plan to return. We are looking forward to the pleasure of welcoming you again at the resort for another memorable and relaxing experience. Bipan Kapur Managing Director

4 out of 5
We thoroughly enjoyed our 10 days in the Westin and this was made all the better for the friendly staff.

Posted by on 6 Sep 2017

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Comment from Hotel Management

11 Sep 2017 by Bipan Kapur

Dear Anonymous, It is uplifting to know that we were able to deliver the highest quality service to make your stay memorable. I will share your kind words of appreciation with the entire team as they will be inspired to hear it. We hope to welcome you back in the paradise island of Bali. Bipan Kapur Managing Director

4 out of 5

Nice hotel, big swimmimg pool, private beach

OVERALL: We enjoyed our week long stay at Westin and recommend the resort to others. We would stay again if we return to Nusa Dua. PROS: Big pool, plenty of sun loungers, private beach with water activities available, friendly staff, several restaurants. Special mention for Wera Wan in F&B for meeting our dietary requirements (vegan), he was really helpful. CONS: Strange white fungus (?) growing on the bathroom floor (housekeeping cleans this away every day and do a great job cleaning the room though so this is not a reflection on them). Room we stayed in is starting to look a bit tired. Spa is expensive for Bali standards but is award winning; depends on what you are willing to pay.

Posted by , from Melbourne on 3 Sep 2017

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Comment from Hotel Management

6 Sep 2017 by Bipan Kapur

Dear Sean, We are really happy to hear that you are pleased with our service delivery. I will share your kind words to Wera Wan and the entire team as they will be delighted to have enhanced your stay. We certainly look forward to welcoming you back in the near future, and please let us know if there's anything we can do to make your next stay even more special and memorable. Bipan Kapur Managing Director

5 out of 5

BEST HOTEL ON THE BEACH

Pros: The friendly staff, and the hotel facilities
Cons: Maybe consider getting new beddings. Some of the beddings had stains on them, which I don't believe is appropriate for a 5 star hotel
Location: Location was great. Away from the hussle and bustle of Kuta. We enjoyed the quietness. Bali collection was good
what a great experience! This was our first trip to Bali and we thoroughly enjoyed our stay at the Westin. The staff are so friendly and helpful. Ayu the Manager was really great and then there were the 2 gentlemen in the pool bar area that were fantastic. Our first night, I was a bit disappointed with the quality of sheets on the bed. For a 5 star hotel, there shouldn't be any stained bedding being used. And I found that to be the only down side. But overall, we enjoyed out stay and the atmosphere. The spa was so fantastic that we booked 2 consecutive nights. Overall, it was a great experience at the Westin Hotel. Highly recommend this place

Posted by , from Auckland, NZ on 6 Mar 2017

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Comment from Hotel Management

10 Mar 2017 by Bipan kapur

Dear Judith, There is nothing more than satisfying than to hear that both of you had a wonderful stay experience. We are glad to know that our service and renewal facilities met your expectation. I will share your kind words to the entire team especially to Ayu as she will be happy to hear that they have enhanced your stay. I have met with the team to ensure that the problem is fixed and will not be happening in the future as we strive to bring better value to our guest. Once again, thank you and we hope to welcome you back for another memorable stay when your travels bring you back to Bali. Bipan Kapur Managing Director

3 out of 5

Overpriced

One of the most expensive hotels in Nusa Dua , no real atmosphere to the hotel . Breakfast overpriced and not included in your fee. Organising a driver expensive charge $20 per hour for the day . Booking activities through the concierge pay double the price don't do through hotel . Bar prices ridiculous always trying to upswell on most expensive drinks . Just interested in your money nothings else

Posted by , from melbourne on 22 Dec 2016

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Comment from Hotel Management

9 Feb 2017 by Bipan Kapur

Dear flaming buddha, Thank you for sharing your review through Wotif. While our pricing is in line with similar properties in this area, please know that your feedback will be viewed to better enhance the value of service. We look forward to welcoming you back should your travel brings you back to Bali. Bipan Kapur Managing Director

4 out of 5
Pros: situated at the beach with nice pool area great heavenly spa
great location on a nice clean beach. only issue was the Australia wine per glass at $25.00 (250 000rp) very overpriced

Posted by , from australia on 20 Nov 2016

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5 out of 5
Loved the Westin, friendly staff,excellent rooms and above all the Yoga teacher, he was the icing on the cake. Made the stay all that much better.

Posted by on 26 Jun 2016

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5 out of 5
Excellent food and attention from the staff looking forward to come back

Posted by on 25 Jun 2016

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About the The Westin Resort Nusa Dua, Bali

Location Kawasan Pariwisata Nusa Dua, Nusa Dua, Bali 80363

Property Features

The Westin Resort Nusa Dua, Bali offers its guests a full-service spa, 2 the outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A swim-up bar and A bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre, a limo/town car service, and meeting rooms. A kid's pool, a health club, and spa services are also featured at the luxury The Westin Resort Nusa Dua, Bali. An area shuttle within 2 km and A shopping centre shuttle are free. Free self parking and valet parking are available. This 5-star Nusa Dua resort is smoke free.

  • 1 building
  • 433 guestrooms or units
  • 5 levels
  • 6 dining venues
  • 23 conference rooms
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Airport: Denpasar (DPS-Ngurah Rai Intl.) (12.9 km / 8 mi)
  • Property shuttles: Free area shuttle within 2 km and shopping centre shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Westin Resort Nusa Dua, Bali offers 433 forms of air-conditioned accommodation with a safe and free newspapers. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • Private balcony
  • Deep soaking tub
  • Pull-out sofa bed
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Ikan Restaurant and Bar – This beachfront restaurant specialises in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Seasonal Tastes – This poolside restaurant serves breakfast and dinner. A children's menu is available. Open daily.

Hamabe Restaurant – This restaurant specialises in sushi and only serves dinner. A children's menu is available. Open daily.

Prego – Overlooking the garden, this restaurant specialises in Italian cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Vellada – Overlooking the garden, this tapas bar serves dinner and light fare. Open daily.

24-hour room service is available.

Spa Services

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Contact the property in advance to make arrangements.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 7, 2019 (from midnight March 6, 2019 to early morning March 8, 2019). Check-in and check-out will not be possible on March 7, 2019. For more details, please contact the property using the information on the reservation confirmation received after booking.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 24, 2020 (from midnight March 23, 2020 to early morning March 25, 2020). Check-in and check-out will not be possible on March 24, 2020. For more details, please contact the property using the information on the reservation confirmation received after booking.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 14, 2021 (from midnight March 13, 2021 to early morning March 15, 2021). Check-in and check-out will not be possible on March 14, 2021. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport transport is offered on request 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 660000.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at The Westin Resort Nusa Dua, Bali

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: IDR 1200000
  • New Year's Eve (31 December) Gala Dinner per child: IDR 600000 (from 8 to 12 years old)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 350000 per person (approximately)
  • Airport shuttle fee: IDR 240000 per vehicle (one way)
  • Rollaway bed fee: IDR 660000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Resort Nusa Dua Bali

You should know

  • The Westin Resort Nusa Dua, Bali offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.