4.1 out of 5

"We had a great stay at the hotel the staff where really good and helpful any requests were seen to straight away. we had a small issue with our room t ... " More

By a verified traveller on Tue 03 Apr 2018

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Hotel Description

A family-friendly stay in Nusa Dua awaits you at Swiss-Belhotel Segara. You'll be 1.7 km (1.1 mi) from Geger Beach and 4.3 km (2.7 mi) from Bali Nusa Dua Convention Centre. Highlights at this hotel include 2 outdoor swimming pools, 2 spa tubs, and a restaurant.

Phones are featured in all 153 rooms. Additionally, minibars and premium bedding are available.

The restaurant, Cafe Laguna, serves international cuisine and is open for breakfast, lunch, and dinner. Pool Side Bar is the hotel's own bar. Enjoy the kids' swimming pool and pool loungers as well as access to scooter/moped rentals. Business travelers can take advantage of a meeting room and a business centre. Other amenities include free WiFi in public areas, a free manager's reception, and a coffee shop/café. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of an airport shuttle.

Within a 20-minute drive of this 4-star Sawangan hotel, attractions include Nusa Dua Beach and Tanjung Benoa.

Superior Room, Pool View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$71 per night

Superior Room, 1 Bedroom, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe, with Pool Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Interconnecting Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Premier Room, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, with Private Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swiss-Belhotel Segara ratings based on 56 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Swiss-Belhotel Segara

Everyone (24) Couples (23) Family (9)
4 out of 5

Posted by on 27 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by GM

Thank you so much.

4 out of 5
Nice hotel on the beach and close to Bali collection great pool and poolbar

Posted by on 1 Oct. 2018

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Comment from Hotel Management

2 Oct. 2018 by General Manager

Dear Sir/Madam, Thank you for your recent stay and do appreciate all your positive comment about the pools and our hotel facility, hope you had an enjoyable holiday. We are looking forward to have another chance to accommodate you again. Best regards,

1 out of 5

Avoid this hotel

Pros: Not a single thing.
Cons: Spend some money upgrading rooms and facilities!!!!!
Location: Hotel was removed from main Nusa Dua area nothing close to walk to. Best bet would be to hire a motorbike if you were staying here.
Old and tired hotel, room smelt from drain in bathroom, air-con above bed leaking water down wall,and mould growing, hate to think what was growing in bed mattress. Staff were nice enough but service very ordinary. Breakfast ok but everything luke warm little things like running out of cups and glasses, cutlery etc. Place run like a backpacker joint.

Posted by , from Perth on 23 Jul. 2018

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Comment from Hotel Management

24 Jul. 2018 by General Manager

Thank you for staying with us and spent your time to share your experience, and we do apologize for the inconvenience caused. We are noted your feedback and certainly we will be looking into each point that you have made and do an evaluation for further improvement. We always treat every comment as an essential input to be an important part of the ongoing process to improve our product as well as services. Thank you for choosing our Resort on your recent holiday in Nusa Dua and we look forward to welcoming you back in the future.

2 out of 5

Dated hotel lacking management.

Hotel was booked based on the photos; however we found the current condition was not the same. Most things ordered off the menu were not available, both drinks and food menu. Pool was clean but icy cold and dangerously slippery around the edges. I witnessed 3 ppl falling incl. myself. Clean towels were not always available and service was very slow. Worst Bali stay to date (8 days!) Had to change rooms for a list of reasons.

Posted by , from Australia on 13 Jul. 2018

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Comment from Hotel Management

24 Jul. 2018 by General Manager

Thank you very much for taking the time to review our property, and we do apologize for the inconvenience caused. We are noted your feedback and certainly I will share with the team for our evaluation and further improvement. We always treat every comment as an essential input to be an important part of the ongoing process to improve our product as well as services. Thank you for choosing our resort on your recent holiday in Nusa Dua and we are looking forward to welcoming you back should you visit Bali again.

4 out of 5
We had a great stay at the hotel the staff where really good and helpful any requests were seen to straight away. we had a small issue with our room they came gave us 2 other rooms to choose from with no fuss we were moved straight away.

Posted by , from WA on 3 Apr. 2018

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Comment from Hotel Management

6 Jan. 2019 by General Manager

Thank you for staying with us and glad to hear that you had a great stay during your last visit, the entire team are looking forward to welcoming you again in the future.

2 out of 5

Cheap, but also further away and seems run down.

No wifi internet connection for our stay. Such a loud (and broken) hot water system that I had to request a room change for the first time in my life. They did change, the room without trouble.

Posted by , from Sydney on 22 Jan. 2018

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Comment from Hotel Management

6 Jan. 2019 by General Manager

Thank you for staying with us and apologies for some issue occur during your last visit, in regards to the wifi we have upgraded the bandwidth as well as coverage area in order to gain more speed and can be accessed at any area. we look forward to welcoming you again next time.

4 out of 5

Could be better

Expected more from this hotel because of location

Posted by , from Perth, Australia on 17 Jan. 2018

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Comment from Hotel Management

18 Jan. 2018 by Hendrik

Dear Natalia, Thank you for Staying with us and give us your feedback, we look forward to welcoming you back again.

5 out of 5

Comfortable Stay

Very good hotel. Kid friendly too. Loved our stay. Great service and lovely people. Spa is very good.

Posted by , from Australia on 27 Dec. 2017

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Comment from Hotel Management

18 Jan. 2018 by Hendrik

Dear Shanthi, Thank you for staying with us and very glad to read your positive feedback about the hotel especially the great service from all of the staff. We are looking forward to welcoming you back again in near future.

2 out of 5

Beach & Bali Collection too far away from Hotel.

Pros: Access to the pool from our room was very good.
Cons: Some music in the evening in the lounge would be very good.
Location: Nothing to do nearby. Location very poor.
Very limited English spoken by hotel staff and therefore very difficult to explain any problems or advice.

Posted by on 26 Aug. 2017

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4 out of 5

Great location, accessible to our needs

Pros: The location of the Hotel is great, is has easy access to where ever you wish to go in Bali and with the new Toll bridge is quicker to get anywhere.
Cons: Could not think of anything to improve except that a lot of times when we went to breakfast the food was cold and should have been hot.
Location: As previously mentioned, location is fantastic, close to where ever we wished to go, not over crowded and you are not being pestered by hawkers.
The location of the Hotel is great, is has easy access to where ever you wish to go in Bali and with the new Toll bridge is quicker to get anywhere. Taxi access is close to the hotel so no long waits. Breakfast is fantastic as you have loads of variety to suit all clientele. For those little emergencies a shop next door for the late night goodies. Loved the pricing, the smiles and helpfulness, would come back again. The open foyer/lounge is a great area to have a relax with your cocktail and would recommend the hotel if you want good pricing and great service.

Posted by on 21 Jul. 2017

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Property Features

Swiss-Belhotel Segara offers its guests 2 the outdoor swimming pools, 2 hot tubs, and a kid's pool. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. A terrace, a BBQ, and coffee/tea in common area are also featured at the family-friendly Swiss-Belhotel Segara. A round-trip airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 4-star Nusa Dua hotel.

  • 1 building
  • 153 guestrooms or units
  • 5 levels
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Denpasar (DPS-Ngurah Rai Intl.) (15.6 km / 9.7 mi)
  • Property shuttles: Airport shuttle
  • Parking:

Room Amenities

Swiss-Belhotel Segara offers 153 forms of accommodation with minibars. Beds feature premium bedding.

  • Minibar
  • Luxury bedding
  • Telephone

Food & Drink

The hotel hosts a free manager's reception daily.

Cafe Laguna – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Pool Side Bar – On-site bar. Happy hour is offered. Open daily.

T-Lounge – On-site coffee shop. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 15

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details. Fees may apply. Contact the property in advance to make arrangements.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 24, 2020 (from midnight March 23, 2020 to early morning March 25, 2020). Check-in and check-out will not be possible on March 24, 2020. For more details, please contact the property using the information on the reservation confirmation received after booking.

In accordance with local regulations, all visitors must remain within the hotel property during Seclusion Day/Hindu New Year on March 14, 2021 (from midnight March 13, 2021 to early morning March 15, 2021). Check-in and check-out will not be possible on March 14, 2021. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • Pets and service animals are not allowed at Swiss-Belhotel Segara

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • No pets or service animals allowed

Fees

 

The charges below are included in your overall room price:

  • Resort fee

The resort fee includes:

  • Breakfast
  • In-room bottled water
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 121000 for adults and IDR 60500 for children (approximately)
  • Airport shuttle fee: IDR 350000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 0 (one-way), (up to 3 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swiss-Belhotel Segara Hotel Nusa Dua
  • Swiss-Belhotel Segara Hotel
  • Swiss-Belhotel Segara Nusa Dua
  • Swiss-Belhotel Segara
  • Swiss-Belhotel Segara Resort And Spa
  • Swiss-Belhotel Segara Resort & Spa Bali/Nusa Dua

You should know

  • Swiss-Belhotel Segara offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Pets and service animals are not allowed on site.