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4.5 out of 5

"The staff at Novotel Bali benoa are incredible everyone goes above and beyond to make sure you’re comfortable and have everything you need. The hotel ... " More

By a verified traveller on Sat 17 Feb 2024

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Hotel Description

A family-friendly stay in Nusa Dua awaits you at Novotel Bali Benoa. Within steps you'll find Bukit Peninsula and Tanjung Benoa Beach. Highlights at this beachfront hotel include 3 restaurants, 3 outdoor swimming pools, and a full-service spa.

A day of pampering at In Balance Spa can include hot stone massages, body wraps, and body scrubs along with access to the sauna and spa tub. The restaurant, Uluwatu Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. Nanas Bar is the hotel's own bar. Spend the day at the private beach where you'll find sun loungers, and enjoy the onsite free kids' club and gym. Business amenities include 2 meeting rooms and a business center. Plus you'll find free WiFi in public areas, a kids' swimming pool, and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 30-minute drive of this Nusa Dua hotel include Uluwatu Temple and Kuta Beach.

Deluxe Room, 1 King Bed (Garden Wing)

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$125* Per night/room 18 Apr. - 19 Apr.

Family Room, Multiple Beds (Garden Wing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 1 Bedroom, Private Pool (Private Pool Beach Wing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Beach Cabana, Beach Wing, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Single Beds, Terrace (Tropical Terrace Beach Wing)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Beach Cabana, Beach Wing, Garden View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Novotel Bali Benoa ratings based on 65 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Bali Benoa

Everyone (19) Couples (19) Family (27)
5 out of 5
The staff at Novotel Bali benoa are incredible everyone goes above and beyond to make sure you’re comfortable and have everything you need. The hotel itself is gorgeous fantastic pools a private beach that offerers water sports anything you could ask for in a beach holiday is catered for.

Posted by on 17 Feb. 2024

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Comment from Hotel Management

28 Feb. 2024 by Bilal Chamsine - General Manager

Dear Joel,Warmest greeting from Novotel Bali Benoa!Thank you for sharing your wonderful experience at Novotel Bali Benoa!We greatly appreciate your positive feedback and are thrilled to hear that you had a great stay.Please be sure that we will continue to give the best service and facilities in the future.We definitely hope to welcome you again soon.Sincerely,Bilal Chamsine- General Manager

5 out of 5

Posted by on 12 Aug. 2023

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Comment from Hotel Management

5 Sep. 2023 by Bilal Chamsine - General Manager

Dear Rebecca,Warmest greeting from Novotel Bali Benoa!Thank you so much for your review, your kind appreciation toward our hotel is truly mean the world to them.Thank you again for choosing Novotel Bali Benoa and we look forward to welcoming you back again soon.Kind regards,Bilal Chamsine - General Manager

5 out of 5

Posted by on 1 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by daniele ruiu

Dear Valued Guest, Thank you very much for taking time to share your experience with us. We are glad that we could deliver an excellent service for you. Full rating on your review will encourage us to keep up this good service. We definitely looking forward to welcoming you back to our resort. Sincerely, Daniele Ruiu General Manager

5 out of 5
It was a fabulous stay, great quiet location family friendly, the staff couldn’t of done more to make us feel so welcome. Plenty of daily activities for all to do. Food was great, and the rooms were clean and well maintained. We are definitely coming back to this hotel for our next trip. Thank you Novetel Benoa :)

Posted by on 27 Sep. 2019

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Comment from Hotel Management

30 Sep. 2019 by Daniele Ruiu

Dear Valued Guest, Thank you for choosing to stay at our resort again and sharing your valuable review. It is great to know that your staying experience meet your expectation and has made a wonderful memory to you and family. My team and I are waiting to your next visit, hopefully soon. Best Regards, Daniele Ruiu General Manager

4 out of 5

Posted by on 22 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by Daniele Ruiu

Dear Valued Guest, Thank you for spending your staycation with us. I am glad to know that our service and overall facilities have made your stay a pleasant one. Our aim is to create a home away from home for our guest and I am proud to read that our efforts have clearly made a lasting impression on you. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Daniele Ruiu General Manager

3 out of 5
The friendliness of the staff was excellent, and our kids very much enjoyed the kid's club and the lovely ladies working there. I was extremely disappointed in the booking system which allocated a room that was clearly ONLY designed for three people, to us, as a family of four. I clearly entered the children's ages, asking for filtered options for four people, and we arrived to find two single beds, and one day bed. No solution was offered. The food offered was broad in range and variety, but, much of it was of only average quality. Our children wanted nachos one day, and the corn chips were completely smashed. The Indonesian food in the restaurant was excellent, and the freshly cooked eggs were great.

Posted by on 12 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by Daniele Ruiu

Dear Valued Guest, Greetings from Novotel Bali Benoa Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are please to read that you enjoy our Indonesian food and freshly cooked egg and that you appreciated the warmness of our staff. I was however sorry to read that your experience was not up to your expectations. We would therefore like to exchange further with you and try to find a way to regain your satisfaction about our property. We hope you believe in second chances as we do. We hope despite your less than perfect stay on this occasion you will allow us to serve you again in the future. Best regards, Daniele Ruiu General Manager

5 out of 5
Service Cleanliness Layout Restaurant food was less than average though But Algoods

Posted by , from Auckland on 5 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by Daniele Ruiu

Dear Otene, Thank you very much for taking time to share your experience with us. We are glad that we could deliver an excellent service for you. Full rating on your review will encourage us to keep up this good service. We definitely looking forward to welcoming you back to our resort. Sincerely, Daniele Ruiu General Manager

5 out of 5
Staff all very friendly and helpful. Food was delicious Rooms were comfortable and had everything you would need and the pools were lovely. Loved to just cool and lounge on the beachfront in the sea breeze was relaxing

Posted by on 14 Jun. 2019

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Comment from Hotel Management

18 Jun. 2019 by Daniele Ruiu

Dear Valued Guest, Thank you for spending your staycation with us. I am glad to know that our service and overall facilities have made your stay a pleasant one. Our aim is to create a home away from home for our guest and I am proud to read that our efforts have clearly made a lasting impression on you. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Daniele Ruiu General Manager

4 out of 5

Posted by on 19 Nov. 2018

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Comment from Hotel Management

22 Nov. 2018 by Daniele Ruiu

Dear Valued Guest, Thank you very much for taking time to share your experience with us. We are glad that we could deliver an excellent service for you. Good rating on your review will encourage us to keep up this good service. We definitely looking forward to welcoming you back to our resort. Sincerely, Daniele Ruiu General Manager

4 out of 5
Facilities were great. Staff friendly and always helpful. Food delicious Location lovely right on beach

Posted by , from sunshine coast australia on 23 Jul. 2018

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Comment from Hotel Management

26 Jul. 2018 by Daniele Ruiu

Dear Narelle, Warmest Greeting from Novotel Bali Benoa. It our pleasure to received such a kind review from you. We are glad to knew that you have a memorable experience with us and enjoyed the cuisine we prepared. Most Definitely look forward to welcome you again at our resort. Best regards, Daniele Ruiu, General Manager

Property Features

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Novotel Bali Benoa you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Art Deco hotel also offers a complimentary children's club, a children's pool, and a fitness center. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Nusa Dua hotel.

  • 187 guestrooms or units
  • 2 levels
  • 2 buildings
  • 3 dining venues
  • Built in 1996
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Novotel Bali Benoa offers 187 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies or patios. Beds feature down comforters. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Day bed
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Uluwatu Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Cocos Beach Restaurant - This beachfront restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Crocokiss Restaurant - This poolside restaurant specializes in international cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Nanas Bar - Onsite bar. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:30 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Novotel Bali Benoa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 28.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Novotel Bali Benoa

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No lifts
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 15
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18 per person
  • Airport shuttle fee: USD 19 per vehicle (one-way)
  • Rollaway bed fee: USD 28.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bali Novotel Benoa
  • Benoa Bali Novotel
  • Benoa Novotel
  • Novotel Bali
  • Novotel Bali Benoa
  • Novotel Bali Benoa Hotel
  • Novotel Bali Benoa Hotel Nusa Dua
  • Novotel Bali Benoa Nusa Dua
  • Novotel Benoa
  • Novotel Benoa Bali
  • Novotel Bali Benoa Hotel
  • Novotel Bali Benoa Nusa Dua
  • Novotel Bali Benoa Hotel Nusa Dua

You should know

  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.